I called bc I got an email saying that I had an outstanding balance of a significant amount. Janine was kind, respectful and detailed when she was explaining why that happened. She was also very hel... Voir plus
L'entreprise a répondu
Rebel Energy
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Lisez les avis des autres
Five star experience with Charlton today! He not only helped me with my overpayment but also based on my usage history he changed direct debit for me. Extremely professional and polite! Thank you Char... Voir plus
L'entreprise a répondu
Thank you Fezile, I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue... Voir plus
L'entreprise a répondu
Today I had an issue with my billing acocunts and Nathi really helped me resolve the issue, taking matters into his own hands and spending an hour helping me out. Hope karma rewards him back for his... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Rebel Energy is a new breed of energy supplier, providing clean energy to households in the UK at an affordable price. Rebel’s on a mission to address inequality and combat the climate crisis with a benevolent mindset. Rebel with a cause, energy with a difference.
Coordonnées de contact
Rebel Energy Supply, Bedford Heights Business Centre, Brickhill Drive, , MK41 7PH, Bedford , Royaume-Uni
- 0345 528 0195
- help@rebelenergy.com
- rebelenergy.com
Les gens ont aussi consulté
Thank you Fezile
Thank you Fezile,
I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue more, speaking with Fezile gave me clear picture of the whole issue and he was able to clear off the wrong bills. I hope this will be a permanent solution. Fezile was brilliant in communication and patience.
21 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Olalekan,
Thanks for your feedback - it's so helpful to us.
We're sorry if your previous experience fell short - that's not how we want things to be. We are however, very pleased that Fezile was able to explain matters clearly and help find a solution. Your kind comments will mean a lot to Fezile and will be sure to raise a smile.
Please don't hesitate to get in touch if we can help with anything further.
I had a query with regards to an outstanding bill
I had a query with regards to an outstanding bill from Apr-Aug24, where i wasn't living at the address and my ex was with her new partner, therefore making her liable. Finally, this has been sorted, thanks to Nawaal for his help.
19 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Dan,
We're really pleased to hear the service you received was worthy of a 5 star review. Nawaal will have been pleased to have helped. Thanks for taking the time to share your feedback.
Ocean the call handler was very warm
Ocean the call handler was very warm, friendly and helpful today, she dealt with my enquiry very efficiently.
21 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Caroline,
Warm, friendly and helpful is exactly what we've set out to be and we're delighted this is what you experienced when you called. Thanks for taking the time to get in touch - Ocean will have been pleased to help.
Réponse de Rebel Energy
Hi Fraibet,
We're so glad to hear this, kindness is key! 😊 Thanks for your feedback!
I spoke to Siziphiwe and she spoke…
I spoke to Siziphiwe and she spoke nicely, and professionally. She explained the situation and advised us on what to do as the system was down at the moment.
21 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Anthony,
Thanks for getting in touch - we appreciate your feedback and are pleased you felt the way you did about the service you received!
Great experience speaking with…
Great experience speaking with Phakamani this morning who helped me understand my bills and updated my direct debit in accordance to my usage. He also followed up with an email offering extra reassurance which was a lovely touch. Very friendly, very knowledgeable and patient as well as very polite
21 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Maggie,
Feedback like this genuinely means a lot to us, thank you for sharing it.
We pride ourselves on our customer service and are delighted your conversation with Phakamani was such a great experience - that's lovely to hear. Your kind comments will mean a lot to Phakamani and will be appreciated.
Most things are OK with rebel Energy I…
Most things are OK with rebel Energy I do feel updates and reviews could be put into place far more Quiker and understanding for the consumers.
21 mars 2025
Avis spontané
Réponse de Rebel Energy
Thanks for getting in touch, Lindsay. We appreciate your feedback.
Been using rebel energy and have always…
Been using rebel energy and have always been courteous and polite and easy to get hold of.
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Miles,
Thanks for choosing us as your energy provider. We're so pleased the service you've received has been worthy of a 5 star review. We're always happy to help!
Thanks for taking the time to share your feedback.
Really good phone call
Really good phone call. Answered everything i needed to know and the gentleman was more then happy to help
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Malcolm,
We pride ourselves on our customer service and are so pleased you felt the way you did about the service you received. Thanks for taking the time to share your experience and thanks for choosing us as your energy supplier!
Fast and Efficient service
Janine was a star, she was so helpful explaining my bill and very efficient helping me pay it. The wait for customer service wasn't that long either. Thanks again!
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Laura,
We pride ourselves on our customer service and it's so nice to hear how helpful you found Janine - being described as a star will be sure to raise a big smile 🌟 Thank you for taking the time to share your feedback.
I can't say enough good things My…
I can't say enough good things My experience was so satisfying Janine was so friendly explained everything to me in a language I could understand Sorted out my problem and gave me advise I so needed It hasbeen a long time since I felt my needs had been met
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Pam,
This is such lovely feedback to receive - thank you so much for taking the time to feed this back to us.
Here at Rebel, we genuinely try to be that little bit different in the way we do things and we're pleased you felt your needs were met - we recognise just how important this is. Your kind words will mean so much to Janine who will have been happy to have helped.
New customer to Rebel and was welcomed…
New customer to Rebel and was welcomed by a lovely lady called Janine who answered all questions and shared information I needed to know.
I then spoke to Hazel from customer services who was also able to help me, and my account was completely set up within a handful of minutes.
Thank you both.
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Cara,
Welcome to Rebel and thank you for choosing us as your energy provider!
We pride ourselves on our customer service and it's lovely to hear how helpful you found Janine and Hazel - they will both really appreciate you taking the time to say thank you! 😊
Thanks for taking the time to share your experience and please don't hesitate to get in touch if we can assist you with anything further.
Clear helpful advice
20 mars 2025
Avis spontané
Réponse de Rebel Energy
We're always happy to help and are pleased to hear you received helpful advice. Thank you for taking the time to feed this back to us, Deborah!
Had an issue with my bill
Had an issue with my bill , it was much higher than I had anticipated. I then contacted Rebel Energy, and spoke to Rhys . He was extremely helpful and resolved my query swiftly. Rhys provided excellent customer service and was very patient whilst answering the numerous questions I had . All in all one very satisfied customer.
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Saj,
We're glad you're a very satisfied customer - that's what we like to hear!
Excellent customer service is what we always strive to deliver and we're pleased you found Rhys to be so helpful and patient - that's great feedback! Thank you for sharing your experience.
PhakamaniG was very helpful in sorting…
PhakamaniG was very helpful in sorting out my direct debit, he was very polite and friendly, he ensured my problem was resolved quickly and I was very happy with the result.
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Kim,
We're so glad the service Phakamini provided was worthy of praise and your kind words will mean a lot to Phakamani .
Knowing you felt happy means a lot to us 😊 Thank you for taking the time to share your experience.
Best service I’ve received from Rebel yet
Staff member Phakamani was brilliant, so much more helpful than the last person I spoke with at Rebel. Cleared up confusion I’d had around my bill and how to use the credit on it, and got my direct debits recalculated.
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Laura,
We're really sorry if your initial experience fell short - this is not how we want things to be and appreciate your feedback. We are however, very pleased to hear just how helpful Phakamani was in helping you - thanks for letting us know. Phakamani will be pleased to read your kind words.
Spoke to Siziphiwe Matwa about issues…
Spoke to Siziphiwe Matwa about issues with my account and was very helpful and kind with my issue
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Peter,
Siziphiwe will have been pleased to have helped you and it's great to hear the service you received was worthy of a 5 star review. Thanks for taking the time to share your experience, we appreciate your feedback.
I strongly recommend using their…
I strongly recommend using their services believe me it was quite affordable I had to connect once and forget that it existed, because of its automated debit system and things. I'm delighted to have their services
20 mars 2025
Avis spontané
Réponse de Rebel Energy
Hi Lochan,
We're so glad you recommend us and appreciate you taking the time to share your feedback, thank you!
Really helpful team in the support side…
Really helpful team in the support side of things regarding outstanding debt.
Kind friendly staff very understanding of complex situations, make you feel at ease.
19 mars 2025
Avis spontané
Réponse de Rebel Energy
Such lovely feedback - thank you so much for taking the time to share it!
Thank you Anthony!
Have been having numerous issues with bills not reflecting my usage. Called into Rebel and got in touch with Anthony and resolved everything I’d been trying to for weeks within 10 minutes. Clear, helpful and patient.
19 mars 2025
Avis spontané
Réponse de Rebel Energy
So sorry you had issues with us - but glad to hear our amazing service team were able to help!
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