I experienced problems with the delivery of my 'phone from Reboxed. However I can't fault the service received from the support team, particularly Rachelle, who chased the delivery and kept me informe... Voir plus
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Lisez les avis des autres
Had a genuinely great experience buying my S25. Had done my research so knew it was a good deal. Website is very clear on what you're getting. Product arrived quickly,as described & well packaged. To... Voir plus
L'entreprise a répondu
DO NOT SEND AN IPHONE IF ITS UNDER 80% BATTERY THEY CLASS IT AS FAULTY AND ALSO MAKE UP LIES THAT YOUR SCREEN IS DAMAGED WITH DEEP CRACKS EVEN WHEN YOU HAVE VIDEO EVIDENCE OF NO SUCH CRACKS. CURRENTLY... Voir plus
L'entreprise a répondu
I bought an S23 Ultra in excellent condition at a price lower than competitors Music Magpie and Backmarket. Out of these 3, Reboxed had the best opening experience. The phone itself looked like brand... Voir plus
À propos de l'entreprise
- Magasin de téléphonie mobile
- aussi dans
- Entreprise d'électronique
- Grossiste en accessoires électroniques
- Magasin d'électronique
- Ordinateur et accessoires
- Service de débloquage et de recyclage de téléphones
Écrit par l'entreprise
Reboxed® is a better more sustainable way to upgrade your tech
Coordonnées de contact
London, Royaume-Uni
- support@reboxed.co
- reboxed.co
4,3
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Reboxed®
Hi Ashfaq,
Hi there, we’re sorry to hear that you’ve experienced multiple issues with your device. We haven’t been able to find any previous contact from you regarding these concerns, but we’ll reach out to you directly so we can understand what’s happened and work to get this resolved.
Best wishes,
Reboxed Customer Experience Team 🌍
The phone arrived promptly and was exactly as described (pristine)
The phone arrived promptly and was exactly as described (pristine). I needed to contact them later for additional paperwork and Rachelle (from the support team who handled my email request) was swift to reply both courteously and efficiently.
23 juillet 2026
Avis spontané
Reboxed is a scam
Reboxed is a scam, I made a purchase that’s meant to be delivered within the next day but it’s been 8dsys now and I’m yet receive the phone I paid for , no contact number to communicate with them , please cancel my order and and refund my money please
I will edit my review if I get cancellation and a refund as soon as possible. Up till this moment, reboxed has not responded to my email on when I will get my refund and cancellation all they do is to respond with an automated message.
15 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi there,
We are really sorry for the delay and frustration with your order.
Our team has already reached out to you directly via email to help get this resolved and process your cancellation and refund. Please check your inbox for our message.
Best wishes,
Reboxed Customer Experience Team 🌍
Dreadful company, do not use
Dreadful company - would never use again and wish I hadn't this time.
I was excited about using a UK company with strong eco credentials but the phone I received was faulty. I battled through the AI responses to be told to return the phone and to not send my old one in for trade-in.
Reboxed did not cancel my trade-in and the return labels were mixed up and so the faulty phone went into their trade-in department and I was only refunded £90 instead of the full £213.
Several days of emails back and forwards, being told that support couldn't do anything to trace the phone or take any action because trade-in are a different department (!) and that I would have to contact trade-in myself and I eventually received confirmation that they had sold the faulty phone on and therefore could not do anything. I asked if they record serial numbers, whereby being able to confirm it was the wrong phone, to prevent fraud/fencing etc and have yet to receive a reply.
I again requested that I was refunded the remainder of the fee I paid, not leaving them out of pocket as they have literally sold the same phone twice, and their AI response has apparently passed it onto a human but 3d later no reply at all.
Contact with their customer services is impossible - no contact phone number and if you use the mobile number which google gives you, it is an unconnected personal mobile number of someone who is very aware that his number is being used on google, as he has had multiple calls!
Their website also states that if you repeatedly message them (I presume because you have not had a reply), your message goes to the end of the queue each time - something that makes absolutely no sense, and also leaves you with absolutely no chance of getting hold of anyone as they can just ignore you.
I will be taking it to Trading Standards as the service I have received has not met with the Sale of Goods Act, but I would strongly advise against using this company.
20 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Sally,
We’re genuinely sorry to hear about the frustration and confusion caused by the issues with your return and trade-in. We understand why the experience has been so disappointing, particularly with the mix-up involving the return labels and the outstanding trade-in concerns.
We’ve raised this directly with our Trade-In team for further action and resolution, and we hope to get this addressed for you as quickly as possible.
Best wishes,
Reboxed Customer Experience Team 🌍
Rachelle was personable and sorted me…
Rachelle was personable and sorted me out a refund really quickly
21 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Sue,
Thank you so much for your kind words! We’re really pleased to hear that Rachelle was able to help and get your refund sorted quickly.
We’ll be sure to pass on your lovely feedback to her. 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Immaculate refurbished
I have bought refurbished phones before but not with Reboxed. Thumps up to Reboxed it was immaculate the grade l bought. All my pals l told them please if u need a good refurbished phone just go to Reboxed.
21 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Garikai,
Thank you so much for the lovely review! We’re delighted that you were so impressed with the condition of your refurbished phone, and we really appreciate you recommending Reboxed to your friends. It means a lot to us! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Order a phone around 12.30 am on 24…
Order a phone around 12.30 am on 24 hour tracked delievery on a thursday morning to arrive on friday, however this did not happen, and they have been ignoring emails for 4 days while the phone still hasnt arrived. It has got to the point i have had to buy a phone from a different service. I am still waiting for them to email and contact me, and give me a refund i would not advice anyone to use this service, they have replied here saying they have contacted me when they have not!, they are still ignoring my emails i recommend no one use there service due to this!.
16 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Daniel,
We're sorry that your delivery did not arrive within the timeframe you expected and that your experience led to this review.
We have reached out to you directly by email so we can address the situation and work towards resolving the outstanding matter with your order.
We appreciate you bringing your experience to our attention and hope we can put things right.
Best wishes,
Reboxed Customer Experience Team 🌍
I was really pleased with the help…from the really helpful Rachelle
I was really pleased with the help given to me by Rachelle who was able to track down my missing parcel and was able to then rearrange delivery quicker than I thought it would take. It’s my first time ordering something from Reboxed and I was really disappointed when my parcel went missing but I’m so glad Rachelle was there to reassure me that she would be able to fix things for me. I now feel confident about using Reboxed in the future if I feel the need to for any of my family members or friends.
20 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Dianne,
Thank you so much for taking the time to share this! We’re really pleased that Rachelle was able to track down your parcel and help arrange a quicker delivery for you.
We completely understand how disappointing it must have been when your first order went missing, so it’s lovely to hear that you felt reassured throughout the process and now feel confident ordering from Reboxed again. We’ll be sure to pass your kind words on to Rachelle! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Everything perfect with the phone
Everything perfect with the phone. No complaints with that, only complaint was I was sent a charger with it but it didn’t work, I had another charger luckily but was quite disappointed I didn’t get one that worked. Overall I would be happy to use them again, prices are reasonable.
Edit - they got in contact with me and rearranged delivery for a new charger, it’s arrived and works! It wasn’t a huge problem but the fact they rectified it shows they care about there customers!
14 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Tia,
Thank you for your review! We’re really pleased to hear that you’re happy with the phone and would be happy to use Reboxed again. We’re sorry that the charger you received wasn’t working, though, and understand how disappointing that must have been.
We’ve reached out to you directly to arrange sending you a replacement charger.
Thank you for your feedback, and we hope to welcome you back in the future!
Best wishes,
Reboxed Customer Experience Team 🌍
Prompt response from Rachelle to my…
Prompt response from Rachelle to my query, thank you
14 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Mr. Dave,
Thank you for your kind words! We’re glad Rachelle was able to respond promptly and help with your query. We really appreciate you taking the time to leave us a review.
Best wishes,
Reboxed Customer Experience Team 🌍
Top notch delivery services
Reboxed — Excellent phone and delivery was quiet earlier than expected
18 mai 2026
Avis spontané
Réponse de Reboxed®
Hi there,
Thank you for your review! We’re really pleased to hear that you were happy with the phone and that your delivery arrived earlier than expected. We appreciate you taking the time to share your experience with us!
Best wishes,
Reboxed Customer Experience Team 🌍
The lady I woke to Rachelle was amazing…
The lady I woke to Rachelle was amazing and so helpful. She instantly got back to my emails and was so helpful
12 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Karen,
Thank you for taking the time to leave such lovely feedback!
We’re so glad to hear that Rachelle was able to make things easier for you and provide the support you needed. We’ll definitely make sure she sees your kind words. 😊
Best wishes,
Reboxed Customer Experience Team 🌍
processed quickly
the order has been processed quickly, despite I had to proof my ID before shipping, initial request to ID myself I considered as scam but confirmed with the customer service, I do recommend when serching for refurb phones
10 mars 2026
Avis spontané
Réponse de Reboxed®
Hi Simon,
Thank you for taking the time to leave us a review! We’re pleased to hear that your order was processed quickly and that our customer service team was able to reassure you regarding the ID verification process.
We completely understand why an unexpected request for ID might initially raise concerns, so we’re glad we could clarify this for you. We really appreciate your recommendation! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Disappointing
I waited approx 4 weeks for my items. I was informed they were doing security checks and responded to their request for info promptly. Was told there was an error with the system so nothing was acted on. Kept needing to chase. The ‘extras’ I ordered including cases / covers never arrived despite chasing. The phones were in good condition and work well. I was very disappointed with the service this time. I have used a few times before and always had a positive experience. Has made me more cautious but hope it has just been a one off
30 juin 2026
Réponse de Reboxed®
Hi Helen,
Thank you for being a returning customer and for your honest feedback. We are so glad to hear the phones are working well, but we are genuinely sorry for the 4-week delay, the missing accessories, and the frustrating communication you experienced this time around.
We really appreciate your past support and are using your feedback to make sure this remains a one-off issue.
Best wishes,
Reboxed Customer Experience Team 🌍
Réponse de Reboxed®
Hi there,
Thank you for your kind review! We’re pleased to hear that you found our response helpful and that we were able to assist with your query.
Best wishes,
Reboxed Customer Experience Team 🌍
Great customer service
Rachelle was great and organised a return and solved a refund problem. Have confidence in using again due to the returns policy for their refurbished phones
10 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi Keith,
Thank you so much for your kind review! We’re really pleased to hear that Rachelle was able to help organise your return and resolve the refund issue for you.
It’s great to know that the experience has given you confidence in using Reboxed again, and we really appreciate your support! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
It didn't take long for the phone to…
It didn't take long for the phone to arrive and it is in great condition. It feels like a new phone to me, but so much cheaper!
29 juin 2026
Réponse de Reboxed®
Hi Ian,
Thank you for your review! We’re delighted to hear that your phone arrived quickly and that you’re so pleased with its condition. It’s great to know it feels like a new phone while giving you the benefit of a much better price. We really appreciate your support! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Because they're very trusted and reliable
29 juin 2026
Réponse de Reboxed®
Hi there,
Thank you for your kind words! We really appreciate you describing Reboxed as a trusted and reliable company. It means a lot to know that you feel confident shopping with us. 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Excellent experience with Reboxed
Excellent experience with Reboxed. We found the phone my son was looking for quickly, the website was very easy to use.
The phone arrive quickly and in perfect condition and it's working perfectly well.
This was our first ever purchase of a refurbished phone and it was such a good experience that we will definitely go back for more for the rest of the family.
25 juin 2026
Réponse de Reboxed®
Hi Maria,
Thank you so much for sharing your experience! We’re delighted to hear that you found the website easy to use, the phone arrived quickly and that your son is enjoying it. It’s especially lovely to hear that your first experience buying refurbished tech was such a positive one.
We really appreciate your support and look forward to welcoming you and the rest of the family back in the future! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Order made, no phone and no answers.
I placed a next day delivery order last week and have received nothing. Probably the worst company Ive dealt with online, no customer service number. I filled a form out last week where I was advised of an update and nothing. All I have requested is an update or a refund and nobody is replying.
1 juillet 2026
Avis spontané
Réponse de Reboxed®
Hi there,
We are incredibly sorry for the lack of communication and the delay with your order. This is absolutely not the standard of service we aim to provide, and we completely understand your frustration.
We want to resolve this for you immediately. Please reach out to us directly via email at support@reboxed.co with your order number. Our team will prioritize your message to ensure you get either a definitive update or a full refund right away.
Thank you for your patience, and we look forward to making things right.
Best wishes,
Reboxed Customer Experience Team 🌍
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