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Lisez les avis des autres

Noté 1 sur 5 étoiles

May 10 2023 - iPhone 12 Pro Max sent to their facility, inspected, and accepted offer May 21 2023 - Sent follow up email regarding payment status May 22 2023 - Ariel (Customer Support) emai... Voir plus

Noté 5 sur 5 étoiles

I dropped my old but perfectly functioning iPhone6S in salt water. Unfortunately I could not resuscitate it and therefore started looking for options to recycle it and get some money back. Recell offe... Voir plus

Noté 1 sur 5 étoiles

My experience with this iPhone 13 Pro Max order has been a complete nightmare. They received and confirmed the receipt of my phone, but after that, they simply stopped responding to my multiple email... Voir plus

Noté 5 sur 5 étoiles

Selling my old phone to Recell was a very positive experience. I decided to try Recell initially because the quoted price was the highest compared to competitors. I was emailed simple instructions and... Voir plus

À propos de l'entreprise

  1. Magasin de téléphonie mobile

Informations provenant de diverses sources externes

Highest prices, Best communication, Fast payments


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

180 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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3,0

Tous les avis

(180)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience and great Customer service!

This is a very great business to sell your phones at a very competitive price. Customer service is very fast and prompt. My check was a little delayed due to USPS delays, and I contacted customer service and they emailed me my check. Will do business here again and recommend to anyone looking for a hassle free experience!

30 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Professional and courteous

Professional and courteous. I had several questions about the process and the answered them all in a way I could undersand. My device was received and I got several emails letting me know where it was at I'm the inspection process. The next day I received my payment via PayPal with a thank you emial. A+ effort here

7 janvier 2021
Avis spontané
Noté 1 sur 5 étoiles

Do not use. Bait and Switch. Give high offer then reduce it.

Upon getting the highest quote for my smartphone, which was in very good condition, I sent my phone to Recell.io. A week later, I get an email saying that "Unfortunately there is heavy lcd burn in on a white screen" which is not true. Maybe they inspect the phone down to that degree, but the screen was in perfect condition with the naked eye. With this email, they reduced their offer from $62 to $30. I should have gone with Gazelle or other reputable company.

5 janvier 2021
Logo de recell.io

Réponse de recell.io

Thank you for the feedback. We never want to lower anyone's payment from the original quote, but it is necessary when the device is not received in the quoted condition.

As stated in our website, the condition you chose (mint) can have no burn in on the screen. When the device has more than a little burn in, there are very few buyers who will want to purchase the device. This is the reason for the $30 drop and it is very likely gazelle (who you mentioned) or any of our competitors would lower the amount as much or more for this device. If we can be of further assistance feel free to call us at (330) 546-0179 or email us via questions@recell.io

Noté 4 sur 5 étoiles

It was a great process and super quick

It was a great process and super quick. I gave them a 4 because I asked for a check and they said they were sending a check, then they paid me via PayPal so I had to pay the PayPal fee. I'm not sure if it was due to COVID or not but it wasn't what I was expecting.

5 janvier 2021
Avis spontané
Noté 1 sur 5 étoiles

Seller Beware

It brings me no pleasure to write this negative review for recell.io. I was eager to sell my iPhone to them, but they moved the goalposts.

My used phone was in excellent condition when I mailed it to recell.io, easily falling into the "Good" category according to their description ("...no chips or cracks in front or back glass, above 85% battery life...") and receiving a $665 quote.

After sending the phone, I received an email stating it was now considered "Fair" condition and given a requote of $575 because of "chips/nicks on the sides, bottom of the device," a description not even included in their own criteria.

I respectfully contested their reevaluation and was given an additional $20 for the requote. By that time, I was so irritated that I requested the phone to be returned.

I took the phone to a Verizon store for a valuation. The representative said that the battery health was at 89% and the minuscule nicks should never have constituted a "Fair" condition. The phone was in excellent condition.

In the future, I hope they change their evaluation method or at least follow their own criteria.

*UPDATE*
Unbelievably, recell.io contested my review, stating they did not believe I'd had "a genuine experience with them." Unfortunately for them, I supplied all of the correspondence to Trustpilot who verified my review.

Why would I write such a detailed review on a company with which I have had no dealings? It makes no sense. I would have had more respect for recell.io if they had owned their mistake and tried to rectify the matter. Instead, they doubled down and attempted to get my review removed. It will be interesting to see if they respond to my review.

As the title of my review states, "Seller Beware." They may treat some of their customers well, but they were completely unscrupulous in their dealings with me. They are untrustworthy. I would recommend avoiding this company altogether and will post the link to this review on social media outlets.

30 décembre 2020
Logo de recell.io

Réponse de recell.io

Hi Richard,
We are sorry to hear about the trouble with your experience. We certainly know how disappointing it is when you do not receive what you expect. However, it is necessary for us to reduce a quote when it is not received in the quoted condition.

When the device was received it was found to have several chips and nicks on the sides which is why we revised the quote to the amount we were able to offer for the device in the condition received.

We received your decline notice of the revised offer and promptly shipped your device back at our cost. Sorry it didn't work out, if we can assist farther please let us know
recell.io

Noté 5 sur 5 étoiles

Pretty good

After declining their initial offer they offered an amount that I felt was fair amount for my phone and I didn't have to deal with selling it to someone else.

28 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Nerver got paid

I sent this company my Samsung S10e and never heard from them again. Tried calling and emailing, but no answer.

To clarify, recell.io used to be BingBongBuy and BingBongTec. These people can't even cover their tracks.

28 décembre 2020
Logo de recell.io

Réponse de recell.io

Hello. As stated when we spoke to you on the phone we are a completely different company than the one stated. You also stated the reason you believed we are related to this company is because of the review left by another reviewer. This is very unfortunate and the reviewer is mistaken.

We are available at (800) 614-1652 or questions@recell.io if we can assist farther

Noté 5 sur 5 étoiles

I don't think I will use any other service ever again!

I used recell.io after finding them on SellCell and I was not disappointed! They had the best payout available, process was easy and pain free. I did have to inquire with their support as my check was taking longer than expected. The support I received was timely, and they were able to create a digital check for me to deposit ASAP. I cannot say how awesome it is to see business using technology like this to enhance the customer experience. I'll see you when the next iPhone comes out! 5 stars!

23 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

[VERIFIED REVIEW] One of the most EMBARRASSING companies to steal phones from their customers!

FRAUDULENT company! Original company is called BingBongTec, then BingBongBuy, now it's Recell.io. DO NOT BELIEVE these fake reviews. Think about it. This company was BingBongBuy then converted to Recell.io in June and is a NEW company. Yet these reviews are premature with 5 star reviews all of the sudden! Go ahead and call their customer support/email. They will NOT respond to you. I just called the Canton, OHIO Police Department and they told me I'm the 10th person who called to make a police report regarding this company! DO NOT SEND IN YOUR PHONES TO THIS COMPANY! I have started the process of filing a police report and soon will convert to litigation if I DO NOT GET MY MONEY for the phones I sent them. YOU HAVE BEEN WARNED!

**UPDATE**
What's the matter Recell.io? Can't remove my review because it's true? How does it feel contacting TrustPilot multiple times to have this review taken down? You know they can't take down this review when it's based on facts and evidence. Anyone who has sent their phones to this scummy company, Good Luck! I SUGGEST YOU READ THE 1 STAR REVIEWS FIRST!

14 décembre 2020
Logo de recell.io

Réponse de recell.io

I am very sorry you had trouble with another company however we are a completely different company than the one you have mentioned in your review.

Noté 5 sur 5 étoiles

Excellent Customer Service

I used this company to return two of my phones, they did email me through every step so I wouldn’t worry, this is a updated review because I did have a small issue with scratches they found on my phone but it was resolved immediately so I will be using this company again!!

9 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Great experience!

This was my first time using a trade in service and I have to say that this company is very trustworthy. Communication was great informing me every step of the process being taken. Received fast payment. Satisfied customer here!

5 décembre 2020
Avis spontané

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