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Lisez les avis des autres

Noté 1 sur 5 étoiles

May 10 2023 - iPhone 12 Pro Max sent to their facility, inspected, and accepted offer May 21 2023 - Sent follow up email regarding payment status May 22 2023 - Ariel (Customer Support) emai... Voir plus

Noté 5 sur 5 étoiles

I dropped my old but perfectly functioning iPhone6S in salt water. Unfortunately I could not resuscitate it and therefore started looking for options to recycle it and get some money back. Recell offe... Voir plus

Noté 1 sur 5 étoiles

My experience with this iPhone 13 Pro Max order has been a complete nightmare. They received and confirmed the receipt of my phone, but after that, they simply stopped responding to my multiple email... Voir plus

Noté 5 sur 5 étoiles

Selling my old phone to Recell was a very positive experience. I decided to try Recell initially because the quoted price was the highest compared to competitors. I was emailed simple instructions and... Voir plus

À propos de l'entreprise

  1. Magasin de téléphonie mobile

Informations provenant de diverses sources externes

Highest prices, Best communication, Fast payments


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

180 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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3,0

Tous les avis

(180)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

This company seemed legit but it is the…

This company seemed legit but it is the same bait and switch tactics that these fly by night companies use. I sent them my flawless iPhone XS Max that they offered $415 for. They re-quoted it at $270 saying it had issues with the speaker and nicks/scratches. I requested it be returned but still no tracking and no response from emails or calls.

Update 12/10/2020 After posting the review above I finally got a response to the calls and emails previously sent. They again offered $300 for the phone which was well below their $415 offer. They sent it back to me and I received $400 from a different company for the same exact phone.

3 décembre 2020
Logo de recell.io

Réponse de recell.io

Thank you for the feedback. We never want to lower anyone's payment from the original quote, but it is necessary when the device is not received in the quoted condition. During testing of your device, it was found the front speaker was defective and there was heavy wear on the screen which is the reason for the significant drop. You declined the offer and we sent it back to you free of charge. We are glad you were able to receive $400 for the device. However, this also means the issue was not caught by the company who bought it and someone will receive a defective product when it is sold again. If we can be of further assistance feel free to call us at (330) 546-0179 or email us via questions@recell.io

Noté 3 sur 5 étoiles

They say they will pay within 2 days

They say they will pay within 2 days. They had my phone for 5 business days before responding and that was because I emailed them. They claimed my phone nicks and scratches. No way! My phone was in an Otterbox protective casing from the day I bought it. They received the phone a week ago and now they say it's only worth half their quote. I still haven't been paid. Lame

Update: I wrote the original post 3 days ago. The company followed up requesting my order number, which I supplied the next morning. Still have NOT been paid 3 days later.

Final Update: recell.io did finally pay me and we solved the differences. They were good with responding to my inquiries.

30 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

I return my Apple iPhone 8 and got $94…

I return my Apple iPhone 8 and got $94 for it! the most I was offered from anywhere. I read articles about how this company could be a scam but it wasn’t they did everything they said they were going to an honor the price they said they were going to give me I am 100% happy with them!

26 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Rate shopped fo find the best offer for…

Rate shopped fo find the best offer for my iPhone 6s. They were the highest offer, and I was happy to get anything due to the phone being completely unusable. Fast payment and straightforward instructions made it quick and easy.

19 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Seamless process

Was given a fair price and received payment in about a week from the day I dropped it in the mail. Will use again!

11 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Very pleased

Very pleased! The whole process was a breeze... and emailing customer service was a breeze and I got quick replies. I mailed my phone on a Saturday, it was received Monday and money was in my PayPal account on Sunday. Definitely will be using them again! I got a very fair price for my phone also! They were very honest with their prices and very clear on what tier your phone could be appraised at.

10 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

I was very impressed with my sale to…

I was very impressed with my sale to recell.io. The support and communication I received was top notch and I received my payment in the promised time period. I will definitely do business with this company again

9 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent experience

Excellent experience! They were in touch with me through every step and I was paid promptly. The clear guidelines for each tear of damage was extremely useful. I will definitely sell to this company again. Best buyback rate, thoughtful, & efficient. Would highly recommend.

5 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Initially I was little hesitant to sell…

Initially I was little hesitant to sell my phone with them by seeing the few 1 star negative reviews. But after had a nice experience with them, I realized that, it's absolutely fake review.
Recell.io gave me best offer. I sent my phone to them and they acknowledged the receipt of my phone.
After inspecting it they adjusted my offer, because they thought my phone wasn't an unlocked phone.
I wrote an email to them explaining it's an unlocked phone.
They again inspected it and honored my promised sale price.
Within few days I received my payment cheque.

30 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Great price

Quick, simple and fast processing. Highest quote compared to every other company, and quote was accurate. They even eliminated the PayPal fee because the payment got delayed a few days.

21 octobre 2020
Avis spontané

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