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Lisez les avis des autres

Noté 5 sur 5 étoiles

i have been using Recharge.city for the past six mounths while traveling across Europe and Asia, and it has completely changed how i stay connected. The process is incredibly simple: installation inst... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I found this service to be incredibly convenient and exceptionally reliable. It was an absolute lifesaver the other night while I was out in Brooklyn and my phone battery had suddenly dropped down to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was at House of Yes on Wyckoff recording a set, and my phone was on 1% right before I needed an Uber. Grabbed a Recharge bank from the lobby, and literally dropped it off later at 3 Dollar Bill on M... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I had to pay for an hour for $10 when I was in New York City and it was really slow to charge. I was at a restaurant and I had finished my meal and it only charged 25%. Then a week later after my visi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Location d'appareils électroménagers

Écrit par l'entreprise

We are the provider of device-charging services intended to encourage the economy, where goods are shared instead of compulsively bought and abandoned. The company's power bank rental service offers freedom and convenience for people as they can charge their phones anywhere, anytime without having to leave their device behind or worry about cables.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

95 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 55 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(95)

30 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Purchased at a charging station once

Purchased at a charging station once, charged me for 7 months after without any sort of notice

10 juillet 2025
Avis spontané
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Réponse de Recharge.city

Hi Sophia, we're sorry — we understand the frustration of seeing charges you weren't expecting. Our subscription starts at sign-up and renews automatically each month until it's cancelled in your account. We hear you that this wasn't clear enough up front, and we're making the billing terms and renewals much more visible so no one is caught off guard.

Noté 1 sur 5 étoiles

SCAMMERS

This company is a total rip-off, I wish I could give zero stars. I signed up through their app, but the whole thing is a nightmare from start to finish. No reply from customer service.

16 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Borderline fraudulent service

This is a borderline fraudulent service that, through a really shitty and deliberately misleaning app UX, will charge your credit card ($15-20 to charge a phone...insane) without you explicitly consenting to paying for the service. This company must sit somewhere in the grey zone between a fraudulent business and a legitimate company. I hope this company dies an expensive death

23 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

If I could give this zero stars I…

If I could give this zero stars I would. I was in New York using their rechargers. When I went to return, I followed their app. It brought me to a FUZe station. I had to catch my train so I left my recharger there. I figured that since the app brought me there, it would be OK. However, this company continues to charge me although I have written several emails to them. They just ignore my emails most of the time. I will never ever use their rechargers again.

22 février 2025
Avis spontané
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Réponse de Recharge.city

We’re sorry to hear about your experience. However, Recharge chargers can only be returned to official Recharge stations shown in the app. FUZe stations are a different service with different hardware, and unfortunately chargers from one company cannot be returned through another company’s station.

The app clearly shows the return location and station branding, and there is also an option to mark a charger as lost directly in the app if you’re unable to return it in time.

We understand rushing to catch a train can be stressful, but leaving the charger at a third-party station does not complete the rental, which is why charges continued. We’re also sorry if our support responses felt delayed — that’s not the experience we want customers to have.

Noté 1 sur 5 étoiles

wont let you cancel your subscription

got a new phone. it is now impossible to cancel my subscription—i contacted customer support and received no response. every month i have to run a chargeback. scam company.

16 décembre 2025
Avis spontané
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Réponse de Recharge.city

We’re sorry to hear about your frustration. However, simply getting a new phone would not prevent access to your account, since login is tied to your phone number — not the physical device itself. As long as the same number is active, you can sign back in at any time.

Subscriptions can also be canceled directly in the app and will remain active until the end of the paid billing period after cancellation.

We also take support concerns seriously, and our team does respond to account access issues. We’d be happy to help resolve this properly instead of having you go through repeated chargebacks.

Noté 5 sur 5 étoiles

Super Easy Passive Income

Super Easy Passive Income! I love that I’m making extra money just by having these chargers in my café. It didn’t cost me a thing to set up, and now they’re bringing in new customers who grab a charger and stay for coffee! As a GM, I really like the whole idea behind Recharge City — plus, their team is super friendly and easy to work with.

4 novembre 2025
Avis spontané

Trustpilot examine cet avis conformément à notre procédure de signalement.

Noté 1 sur 5 étoiles

I was cold-called with promises of…

I was cold-called with promises of passive income and a quick return on investment. After paying $14500 for what they called a "franchise," I received nothing but empty promises. The app and station map are completely fake, and there is no real office. They stopped responding to all emails and requests for a refund the second my payment cleared. This company is a sophisticated scam designed to look legitimate. Do not waste your money

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

I’m the GM at 5 Bars in NYC

I’m the General Manager at 5 Bars in NYC, and after trying several different brands of portable charging stations, I can confidently say that Recharge City is the best option for us. We had bad experiences with other competitors — many customers complained about being charged $50 in a single day after using their app.

With Recharge City, it’s completely different. Their system allows customers to keep the battery for up to two weeks without unexpected charges, that’s way better

For a business, it’s also a great marketing tool — we can add our menu, promote happy hour offers, and reach more people by the visibility this machine provides. It’s been a win-win for both us and our customers.

17 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Recharge.city promised prime NYC spots…

Recharge.city promised prime NYC spots and "guaranteed returns" for my portable chargers. I paid upfront - zero stations installed, zero communication since. Their app shows fake locations, support ghosts you, and my money’s gone. A total scam. Avoid and report them to the FTC and your bank ASAP.

11 décembre 2024
Avis spontané
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Réponse de Recharge.city

Hello. Our company officially operates a network of more than 1,000 stations in NYC. We operate strictly within the framework of the law. Accusations of fraud without supporting facts constitute defamation. Please provide your name and phone number so we can investigate the matter. Otherwise, this review will be reported to the Trustpilot moderation team for removal due to the spread of false information

Noté 1 sur 5 étoiles

Scam

They are basically tele scammers. Surprise to see the number of positive reviews here. I bet no one have made any money with these charging machines. Pity that this company is allowed to operate in our country.

23 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

I want to warn everyone about…

I want to warn everyone about Recharge.city. Last year, they cold-called me out of nowhere and pressured me into investing as a franchisee for their phone-charging stations. They promised "passive income" and a full return on my investment in just a few months. To convince me, they showed me an app with thousands of stations across the U.S., especially in New York, and said they’d secure prime Manhattan locations for me.

I paid them $16,500 for equipment and location services, provided my ID, and signed contracts. Over a year later, I haven’t received a single penny. When I did my own research, I discovered the app’s map was completely fake – none of those stations actually exist. They lied to get my money.

I’m now fighting to get my money back through a chargeback, but this company is dishonest. They ignored all my calls and emails once they had my cash.

DO NOT TRUST THEM. Their business model is a sham, their app is fake, and they’ll disappear with your money. If they call you, hang up. Report them to the FTC and your bank immediately if you’ve been targeted.

Update: I’ve reported them to the FTC, my state attorney general, and the BBB. Stay far away!

1 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

This company scammed me out of $7000…

This company ripped me out of $7000 promising a steady income and ROI in a few months. I tried to contact them afterwards and even visited the address which is mentioned on their website, but it turned out that no such company exists there. Upon doing my own research, the company turned out to be a fassad which only exists on papers.

20 mars 2025
Avis spontané
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Réponse de Recharge.city

Hello, Maxim!

We are flagging this review under Defamation / Harmful or Illegal Content
on grounds that have not been previously assessed.

This is not a repeat of prior defamation flags. We are presenting a
distinct and new violation:

1. FALSE ACCUSATION OF PLATFORM MANIPULATION (ASTROTURFING):
The reviewer states: "it is rather hilarious for me to see the fake
positive reviews which this company has left."

This is not an opinion — it is a specific, verifiable factual claim
that our company has published fake reviews on Trustpilot. This
directly accuses us of violating FTC Consumer Reviews Rules (16 CFR
Part 465, effective October 2024), which prohibit businesses from
creating fake reviews. Accusing a registered US business of an active
federal regulatory violation without any evidence is defamation per se
under US law, and causes direct, measurable financial harm.

2. REVIEW RECYCLING IN VIOLATION OF TRUSTPILOT'S OWN POLICIES:
As confirmed by your Content Integrity Team (Ticket #02697822,
March 31, 2025), a previous review by this same user — Maxim Changezi
— was permanently removed for containing defamatory content. On the
exact same day, the user republished a new version of the same review,
retaining the same unverified financial claim ("scammed me of $7,000")
while slightly rewording the text to bypass automated filters.

Per Trustpilot's Action We Take Policy (March 2026), reviews "written
with the intention of manipulating a business's TrustScore rather than
sharing a genuine experience" are prohibited. Republishing a previously
banned defamatory review constitutes exactly this.

We request that a human compliance specialist — not the automated
defamation tool — reviews both points above, cross-references
Ticket #02697822, and permanently removes this content.

Noté 1 sur 5 étoiles

I'm wonder who is writing these…

I'm wonder who is writing these positive review for Recharge.city when they don't exist at all. My experience was a complete scam. They convinced me to invest $16,000 in their "franchise business," showing me a fake app with hundreds of charging stations across the U.S. Once they got my money, they disappeared.

The app was fake, the business was fake, and they’re a foreign-based scam operation. These glowing reviews are either fake or written by their own employees. Do not trust Recharge.city – they’re fraudsters. Save yourself the trouble and avoid them at all costs.

22 avril 2024
Logo de Recharge.city

Réponse de Recharge.city

Hello.

Our company legally operates a verified physical infrastructure of active public utility charging stations across major locations. Following an official compliance audit of our financial and contract records, we have found absolutely zero transactions, wire transfers, or B2B franchise agreements associated with the name 'John Roger' or your specified country location (DE). Accusations of criminal activity without any factual basis constitute defamation. This matter has been officially forwarded to the Trustpilot Legal and Compliance Team for full review and removal due to coordinated fraudulent misrepresentation.

Noté 1 sur 5 étoiles

Help me to get my money back

Lost around $5000 which I invested in two charging machines. As they promised I'm supposed to make my return and profit by this time which I didn't get a dime on it. And nobody interested to use it says the power banks may take out their data. SCAM!!

4 décembre 2024
Avis spontané
Logo de Recharge.city

Réponse de Recharge.city

Hello Randy.

Your review explicitly confirms that you received your two charging machines and that they are fully operational. Our company strictly fulfills its hardware delivery contracts. The fact that customers at your specific venues are hesitant due to outdated consumer myths about power banks ('data theft') is a local operational factor, not a fault of the supplier.
All Recharge.city hardware is fully certified, secure, and complies with US safety standards. Labeling a business a 'scam' over standard entrepreneurial risks and local foot traffic issues constitutes defamation.

This case has been escalated to the Trustpilot Compliance Team for permanent removal

Noté 1 sur 5 étoiles

This is a total scam

This is a total scam! These guys will keep calling you, telling you you’ll make great revenue and get your ROI in 3 to 4 months complete nonsense. You’ll get nothing! And when you don’t, they’ll blame it on the location where you installed your station. Then, they’ll try to sell you a location. Oh, and don’t fall for that so-called “Lazy Franchise” in NYC—the only lazy thing you’ll get is your ROI! 😄😄

Also, they’re not even in any state. They’re not even in the U.S.! Even the founder was just trying to be in the U.S. If you don’t believe me, ask them if you can visit their office. Spoiler alert: there is no office. And if they ever set up some fake one in NYC, just ask their neighbors when they actually moved in. You’ll get your answer real quick!

25 septembre 2024
Avis spontané

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