Recreationjewels Avis 

I had a problem with the address where the package was supposed to arrive, they were quick and very helpful with the matter, changing it shortly after.

Bea and Sophie were so lovely and helpful this morning! Had a great experience in shop and the bangles i bought were gorgeous

My expectations for this store were pretty high considering i'd heard so much on both social media and word of mouth that it was amazing - however the reality of the situation, personally, has been a lot more disappointing.

Prefacing, i’m writing this so that they understand there needs to be changes to their system if they genuinely want to be successful and save lot of potential customer hassle.

On the 30th of October I placed an order for two rings, the 'Cecily's Blue Star Ring' and the 'Sophie's Red Gemstone Ring' both in silver. Originally it wasn’t going to let me ship the Cecily ring to my home which I figured was just a bug on their end - i work in e-commerce and have done for a while so I understand sometimes the backend breaks. I instead decided to just pick up the rings as I live in Edinburgh.

The pick up was originally supposed to be between the 1-3rd of November according to their email. I was informed in my order confirmation email that I would receive another updating me when my rings were ready to be picked up, but the 3rd passed and I never received a single email or update on anything regarding my order.

So, 8 days ago I emailed CS to ask when I could pick the rings up, understandably they took about two days to answer and informed me that they needed to get one of my items shipped back to them from their fulfilment centre and would email me when everything was ready to be picked up.

It has been 6 days since that email, and I still had heard nothing so I contacted CS again today to ask when I could pick them up. There had been no communication from anyone regarding the order or the status of it, so I asked if there would be a chance they'd be in within the next week at least.

I was informed that only one of the rings (Cecilys) was in store, and the other wasn’t (Sophie) and that they could offer me a refund for the Sophie ring or exchange it for something else or the ring in gold (both the rings I order were silver).

I was told there's no definitive date on when the Sophie ring would be in, but unless I had even emailed them to chase up all those days ago - I would have no idea of any of this - and it would just be days of waiting.

I've since asked for a refund which i received thankfully. But there needs to be a better system in place on updating customers on the scope of how long things would take in instances like this. Or at least how CS can better handle these situations. Either by having someone dedicated purely to RJ’s e-commerce and CS handlings, or not letting customers have the ability purchase any of the pieces unless you can guarantee how long it’s going to take to start.

If this had been me paying up for pre-order? Yeah fine I understand that those things can take a while but that would have been done under the notion of it being a preorder.

However, just letting customer buy and then having no automatic email, chain, or follow up procedure in place about how long things are going to take isn’t cool.

And honestly, I shouldn’t have had to keep chasing about status of my order, you have all the information in place and stock of what you have obtainable at your direct access. If you don’t have something as soon as the order is placed, even just an email either the next working day to let me know would have saved all of this - and we could have came to a resolution a lot sooner.

I understand its a small business, but chasing up like this when this could so easily be an automation on shopify or even just having the item for pre-order rather than "purchase and you'll get whenever you decide to email us about it" stance is reckless. Taking money and not giving a solid scope on fulfilment of orders with no singular update is just bad business practice from the staff involved.

Customer service for the most part has been helpful, and i have received my money back but dodging questions and giving blanket no scope answers isnt nice.

Realistically unless you hire someone directly to deal with e-commerce and have a dedicated body to have the time to deal with all this, I won’t be ordering or even attempting to reorder the rings as i can’t assure i’ll even get them - its just been an entirely avoidable and messy situation.

Wishing the company as the best but from what i can see, something needs to be done about their online order fulfilment.

Ordered some pieces online as a birthday present, one ring was missing from the order which was placed on 19/9 over 5 weeks ago and despite receiving emails stating they would rectify this I haven’t received the item and am now being ignored.
If you are happy to take orders and payment but have no intention in fulfilling them and have zero customer service you probably shouldn’t be in sales.
Have reported them to trading standards and have reported the scam to my bank etc.
Don’t waste your time and money at this store.

The best jewellery ive ever brought!! i purchased from Recreation Jewels last year at their Urban Outfitters pop up and my Paloma’s blue ring has lasted so well <3 i wear it everyday and it still looks brand new even though i never take it off. Definitely recomend to anyone looking to purchase !

I recently went to the store in Edinburgh in June and brought the siennas starfish ring and Emma’s multicoloured hoops in silver and the pieces have lasted so well!!! I have worn them everyday and they haven’t rusted or tarnished so I definitely recommend purchasing as they’re such good value for money. 5 stars.

I was hesitant to order at first because I heard only heard of this brand last week on instagram but I decided to take the plunge and order a paloma’s blue ring and Diana’s winter necklace and the pieces arrived soo fast! They are so much more beautiful in person and have lasted so well so far! I can’t wait to order more from this small business in the future. Definitely worth it!!!

I recently brought a daisys cross necklace and Tamara’s charm necklace from here and they arrived sooo fast!! The pieces are more gorgeous in person and the quality has been amazing. I wear them everyday and they still look brand new. I was hesitant to order at first since I was nervous about the tariffs etc but this brand is definitely my new GO-To jewelry brand

Love my pieces of jewelry! Couldn’t recommend them enough!

The best jewellery shop ever! I purchased a few pieces( Sylvia ring, pins starfish and a Diana’s necklace) over the fringe and have worn them everyday and the pieces haven’t rusted or tarnished !! I’m really impressed with the quality and it looks brand new. I definitely recommend purchasing from here!!!

Poor quality and awful customer service - I bought a ring from Recreation in Edinburgh at the end of August and one of the gems fell out within a few days (and another about two weeks later). I messaged the Instagram account, and they replied saying they would send me a replacement. Over a month went by and nothing! I sent a follow up message, which was read and ignored without a response.

Bought a ring after recreation jewels were selling in a pop up at an Urban Outfitters store, within 1 day the "gems" were falling out and almost a week later all of them had fallen out. They did offer a refund but it's been a week and they have not sent a refund.

I ordered after seeing Brianna chickenhfry's video and it was so worth it! The pieces are way more beautiful in person and the customer service was so fast and efficient ! They answered all my questions really fast and the delivery was only a few days :) Ive been wearing my pieces everyday for the past 3 weeks and they haven't rusted or tarnished . I can't wait to order more from this small business in the future . I love to support a female owner business.

The best jewellery company ever !!! I ordered 3 times from the USA and the shipping was so fast; I've worn everything for 10 months and it's still in perfect condition!! Honestly my new go-to jewellery business

Shipped fast and product was perfect looked just like the photo and was so cute I would highly recommend

MY NEW FAVOURITE RING!!

Love the store and the product. All the people that work there are so fun and the concept is genius.

Jewelry is gorgeous and the staff is friendly and helpful! Super cost effective and trendy :)

If I could give no stars, I would. I ordered a necklace about 2 weeks ago and I have never received it. I emailed their customer service multiple times (no phone number available) and had no response. Even resorted to messaging their Instagram, TikTok and LinkedIn, again nothing. Finally commented on one of their TikTok to prompt a response and they deleted the comment. They were quick to take the £50 from me though!! Still haven't heard anything from them and never received my necklace. There's been no update to say orders been dispatched or anything. Ended up opening a dispute with my bank and they have thankfully credited me the £50 while they investigate recreation jewels. Please think before ordering online as there is no way to get in touch with customer service, but they post on TikTok 10 times a day!! Marketing is only half the battle, you actually need to give people the items they pay for...

I’ve noticed several identical jewellery pieces being sold by another brand on instagram at a much lower price… I was shocked to see that the Ophelia ring I bought for £50 and the exact same ring listed with the other brand for £18!!!!

Recreation Jewels markets their pieces as being designed by them, which makes the price markup and overlap with other brands very concerning. It gives the impression of exclusivity that doesn’t seem to match reality.

Some honesty and clarity is needed. I feel scammed by them.