Regency Total Warranty Avis 

⭐⭐⭐⭐⭐

Great Customer Service Experience So Far

I recently contacted Regency Home Warranty, and I was very pleased with the experience. The call was precise and efficient, and I did not have to sit on hold. It was easy to get connected with a customer service representative, which was refreshing.

The representative I spoke with was polite, professional, and very helpful. She answered my questions and made the process easy to understand.

I am still waiting for the service call to be completed, so I cannot comment on the actual repair service or outcome yet. However, based on my initial experience with customer service, I am very satisfied so far and hope the service portion is just as smooth.

**Title:** Avoid! 7 weeks of broken promises and holding my refund hostage

**Review:**
I have been waiting 7 weeks for a refund from Regency Total Warranty, and the experience has been a complete nightmare. They refuse to refund my original payment method and will only agree to send a physical check. Every time I call, I get a different excuse. Now, they claim they have "escalated" the issue but are making me wait another 48 hours just to "see what happens." They are incredibly quick to take your money but will do everything they can to avoid giving it back. Avoid this company at all costs! Been dealing with this for months

My contract says if something breaks they will “repair or replace “ it. If you read further it says that they can offer a cash settlement. My microwave broke and they only offered a cash settlement based on its present value ($125 according to them). It just cost me $450 to get the unit that will fit in the built in space. That doesn’t include installation! That is neither repair or replacing or a legitimate cash offer . They refuse to do anything about this. Your value is based (according to them) on the value of a used appliance not replacement!

I was able to speak to someone promptly and file my claim.

Your part was good. The vendor you chose was not. Left big mess and had to call them back to clean it up. Don’t want them again.

This company is a total scam! When I signed up for the plan, the representative said if an appliance needed to be replaced, we would get the full cost for replacement not a prorated amount. Our dishwasher has issues and they approved a replacement and offered 225.00 for a replacement. What???!!! $225.00 to replace a dishwasher. That’s insane!! You can not buy a kitchen aide dishwasher for 225.00. This company is a SCAM!!!!

Policy number: 261220105. Filed a garage door claim. Tech from MS Facility Solutions LLC came to my home but provided no work. He asked me to open and close the garage manually and so I did. I showed him a couple discrepancies as well. He left due to miscommunication with what is covered and what is not. No work was performed. When I called to dispute the service fee the customer service representative told me, verbatim, to "go F$@k myself" while I was on speaker in front of my 5 children and that he would ruin my credit score if I did not pay him the service fee. In shock, I immediately called Regency to notify them to not allow this company back to my home. They were no help and did not provide an alternate solution. So, I have chosen to cancel my contract. They are making it absolutely difficult to cancel. They said they had to file a claim to cancel. Claim number: 00028102. Ridiculous. Probably going to have to file fraud if they try to charge my card again.

If I could give them 0 stars I would. I called in July for two services. The first service was electric. They scheduled me with a company in Louisiana. I am in NJ. Then two more “companies” which were actually brokers. I finally have an election out today who said he is assessing and will get back to me. Meanwhile and over seas person asked me for my credit card for the service that isn’t even finished. When I bought the policy they said they would put a rider in for my instant hot. They listed it as a tankless water heater. Now they are telling me they don’t cover the instant hot and can take the tankless water heater off my policy. As if that does anything for me.
Run far- run fast. Waste of money and total headache.

Very kind and helpful

Regency Total Warranty company is a total and complete rip off and I would not recommend this warranty company to anyone. First off on claim for ceiling fan repair. They did not send a technician they told me to purchase a new ceiling fan, find someone to install and I would need to pay out of pocket then send them the invoice and they would only reimburse $45.00. Made a complaint concerning washer. Tech was sent out and I was informed the washer needed to be replaced because the cost of repair would be more than the purchase of a new washer. Regency told me to find someone to repair, pay out of pocket and they would only reimburse me $229.00. My last complaint is I had to pay $75.00 to cancel my policy. This company is a total rip of and if I could give them zero stars I would. I DO NOT RECOMMEND THIS COMPANY TO ANY ONE. Please pay more and get a reliable Home Warranty Company!!!

Alway there an tell you so you can understand Itolda friend about yall Tracie Ross

Rep was quick , nice and efficient

The technician came to see my garage door, it was working when he checked it, even though he did nothing, I was still charged $ 75 + $3 service fee.

The agent was very helpful and polite.

I called for service for my washer. The repairman came once and the washer still was not repaired. I called Regency and they sent the repairman back to try again. The washer was still not repaired. Regency asked the repairman for a report/recommendation about the claim. I haved called for 3 weeks for a disposition of the claim. Every day I am told you will be notified tomorrow by email. In addition, some days I am told that they have not received the report from repairman. One day I was told they had the report and would escalate my claim. Other days the representative says they call the repairman to get the report but are unable to reach the repairman. Either way, I am getting the run-around and no resolution. Its almost two moths without a washer. I am elderly and have health problems.

Customer service agent Maricel was very helpful with filing a claim over the phone.

I worked as a contractor for Regency Total Warranty, and based on my firsthand experience, I found them to be one of the most unprofessional home warranty companies I've ever worked with.

I've completed work orders for many different home warranty companies, and this was by far the worst experience. Customers would submit what appeared to be legitimate claims, but the company often seemed unwilling to approve or pay for repairs. Contractors were frequently told it would take up to 48 hours for a decision, yet customers were sometimes informed beforehand that their HVAC system would not be repaired or replaced.

What was even more frustrating was how contractors were treated. Regency Total Warranty has still not paid me for more than 10 completed jobs dating back to December 2025. Every time I tried to collect payment, I was given the runaround with excuses and delays instead of getting paid for work I had already completed.

The communication between the company, contractors, and customers was inconsistent and unprofessional throughout my time working with them. Based on my personal experience, I cannot recommend Regency Total Warranty to homeowners or contractors. If you're considering doing business with them, I encourage you to do your own research and make an informed decision.

The assistant was very helpful and patient. He had the claim filed in less than 10 minutes.
He was good at explaining the process.

Jacky was super helpful and answered all my questions thoroughly.