Regency Total Warranty Avis 

Elliot was very helpful, informative, and was able to answer all of my questions or concerns. I will recommend Elliot and your company to my niece who just moved to Houston.

My first claim with Regency and I’m very disappointed. The tech they sent came to my house 3 different times in 2 weeks and never fixed my washer. He told me himself that he didn’t know what was wrong. When I asked for another tech to be sent I was told that the process would have to start over and would take longer to fix. We were already going on 3 weeks!!! I was told could hire a company of my choice and would be partially reimbursed. I called Campbell appliance repair and David came on Friday and my washer was working within 1 1/2 hours. I highly recommend Campbell appliance Repair. I do NOT recommend Appliance Repair Professionals that Regency sent. I paid for a 5 year contract with Regency and it’s like now that they have my money they dont care about me at all.

Elliot was very polite, honest and helped to the best of his ability. He offered me the best rates for what I could afford and needed. He is the most honest salesman I have talked to in a long time.

I purchased home warranty on three of my properties. It came time for my first issue. It was during a weekend and it was an emergency, they were unable to have any service tech on the weekend. They weren’t even able to put the call in until the following Monday. Therefore, I had to get my own tech and submit the claim and I have to wait 5 to 6 weeks to get paid. I still haven’t gotten a refund. My second issue came on my second property in another state, a Dishwasher issue, I called for a service call. It’s been over a week and still nothing, when this was sold to me I was told there were over 200 techs in my area, that was a lie, , I actually received a call from the third-party in New York that was trying to find a service provider in my area who never called me back. I reached out to Billy Donovan, who was my sales agent and he has been completely unresponsive. I’ve asked for a supervisor to call me back and just to let you know it’s the same foreigner who answers the phone to do the claim every single time and there’s no one else to speak to. I’m out over $1500 and can’t even get the service that I paid for.

My experience with this company was completely negative from start to finish. The only positive part of the process was the initial signup, where communication and promises were excellent. After they secured my business, everything changed. Communication became poor, accountability disappeared, and every interaction turned into frustration and disappointment.

Within 30 days, I decided to cancel my contract because the company failed to properly address the issues I reported. Before signing up, I specifically asked if there were any cancellation fees and was clearly told there were none and that I could cancel at any time. However, when I canceled, they still found a way to take additional money from me. That alone showed the lack of honesty and transparency this company operates with.

From the beginning, they consistently searched for excuses not to repair or resolve the diagnosed problems. They had no issue collecting payments, but when it came time to provide actual service, they did everything possible to avoid responsibility. Customer service was unprofessional, communication was unreliable, and the overall experience felt more like a money grab than a legitimate home warranty service.

I strongly advise anyone considering this company to look elsewhere. In my opinion, they do not value their customers — they only value the money they can collect from them. Save yourself the stress, frustration, and wasted money. You have been warned.

Jacky was the best, she didn't waste any time processing my claim. She was very professional.

I am writing to express my deep disappointment with the services provided by Regency Total Warranty. After careful consideration, I have decided not to renew my policy, and the same decision applies to my mother's policy as well. I have encountered several issues with their customer service, which I find to be subpar.

On multiple occasions, my mother faced challenges when trying to process claims. It is concerning that there is no support available for customers during weekends, evenings, or holidays, especially in emergency situations.

Furthermore, their agents have a tendency to speak over us when we are trying to explain our concerns. I was particularly frustrated when my credit card was charged for renewal despite my explicit instruction not to do so.

No long wait times and representative processed claim efficiently

The representative was extremely helpful and knowledgeable. The claim was filed promptly. This company is great with meeting customers needs in a timely efficient manner.

I received fast service and the technician came the same day to evaluate the issue with my system.

Very easy-Jackie was pleasant and made the first claim process quick!

They set an appointment for my issue.

Had a great experience speaking with customer service. Thanks for making the process experience great.

This is my second request for services. The first call no one returned my call with a provider. Prayerfully this time I will get services.

Jackie made my first attempt to make an appointment very pleasant by walking me through the process.

Very friendly customer service

Service man was efficient and professional. 3 Appointments were offered to fit my needs. Dispatching staff weren't knowledgeable in how the company charges you so I had to call back and talk to a manager. Somewhat of a language barrier.

Maricel was very helpful. She did not talk over me like many do.

Andrew was absolutely Awesome!!! Provided extraordinary customer care and very knowledgeable about services and features that are available through this warranty program! Excellent communication skills! Quickly addressed my concerns and answered all of my questions! I feel confident that my family has the been issued the best home warranty; BIG thanks to Andrew!!

I purchased a home warranty plan from Regency Total Warranty on Wednesday, March 11th. There is a waiting period of 30 days, but their policy doesn't state there will be a charge during that period. However, there is. Once my plan became active on April 10, 2026, I called them to schedule a tech to diagnose a leaking refrigerator. I paid their service fee of $75 and had the tech tell me the plastic water line was leaking. He told me my insurance company would work with his company to get the repair resolved. I then get an email saying I was "approved" by Regency for up to $175 in repairs. Regency, nor the technician, called me to setup up a date for repair. When I called Regency asking for the tech's contact info, they said they had limited information and could not provide a contact phone number. Though Regency could not send anyone out to actually repair the leak, they did note I would need to submit a paid invoice and wait for a reimbursement check in 4-6 weeks. I told Regency this reimbursement policy was not outlined in my plan policy; that it actually stated Regency would be the one paying for the repairs, and that a repair would be made in 48 hours - it has now been one week. When I questioned why their reimbursement plan wasn't in the policy, no representative could give me an answer. I told Regency I wanted to cancel my plan because this is not an honest company, nor are these honest business practices. They proceeded to tell me they couldn't cancel my plan unless I paid for their $75 cancellation fee.