Regency Total Warranty Avis 

Well, let's start with the very reasonable monthly rate, and low service call out fee, but that is where the positive stops. I guess if you had a new home with very little to worry about, and a tight budget you might get Regency as extra peace of mind.
Frustration from the start! Ice maker won'tfeed ice, & pump runs, but no water dispensed, not covered. Garage door not operating, Nope. Only if the problem is physical parts operation (rails, springs,motor). Issues coding the remote, or broken receiver on the lift motor, not covered. Garbage disposal, they refused to come out to the house. Assumed it was more than 10 years old, and offered us $75 towards a replacement, nothing for installation labor. Talk to a supervisor? Useless. They read the same company policy statement as the clerk. Regency Home Warranty has been nothing but a disappointing and frustrating waste of time. Don't bother.

You decided to just pay for the cheapest replacement on the market and make me pay for the installation out of pocket. $75 dollars is not even close for replacement and work. My year with you is up in 2 months and as of now I will not renew my membership.

Pleasant & professional conversation

Buyer Beware: Deceptive effective dates and hidden payout caps. I signed up in Dec 2025 with knowledge of 60day waiting period - so my effective start date being Feb 10, 2026. Regency agent over the phone NEVER mentioned after the start date there is an additional 90-day clause (Section 11.17) that limits claims to only $175. Their own sales rep admitted this "waiting period on top of a waiting period" wasn't disclosed to me over the phone. Now it’s March and I am capped for a water leak.

If you have a claim in this ADDITIONAL 90days don't expect them to pay more than $175.
And yes I asked the sales rep exactly- after the 60 day waiting period if I have a claim, I will be approved for the max allowance on the work? He said yes. Never said, well, there is an additional 90 days then you can be covered to the max allowance.

Knowledgeable, friendly, professional, clear agent. Andrew gave us options and helped our decision making.

ALEX AWESOME!!!

I got the experience to talk with Alex today in the the fact that he’s explained to me everything one by one the step to follow I really appreciate it. I recommend 9 out of 10.

This was my first claim. I had trouble finding a phone number. The link I was supplied said my email was wrong. When I did finally talk to someone she was pleasant.

It was very easy to file my claim. She answered all of my questions.

It was extremely difficult to find out how to place a claim. I ended up finding a number to the billing department and they transferred me.

Andrew the Representative from Regency Home Warranty did not pressure me into purchasing the Warranty. He was kind and was able to answer my questions pertaining to copayments and what was covered under the Warranty, such as the furnace, dishwasher, plumbing, etc. I would recommend this company to anyone looking for a honest and competitively priced home Warranty company. Andrew was great to work with.
Sincerely,
Midelvia Macias

I made a my first call three days later I called and said I didn't hear from nobody for my ac so they gave a number to call a tech and I call when to voicemail l attempt several times before I called back to the company and they told they've left a message with the tech and to wait 24 hours I wait for 4 days and I called back and they told me to get it done for myself and they reverse me my money so I did that so when it comes to reverse me my money they changed me for the service call which they didn't have nothing to do with the called point of getting a warranty is for the company provide service that u need which they have not so I going to cancel my plan I have with them the company that did come to do the job I have a plan with them now. Recency total warranty is not for me

The process was easy and explained very well.

Person was polite and knowledgeable
I was able to submit a ticket for service.

That would be everything from the time I answered the phone until we finished signing me up. Nothing negative to say about Alex. He was great. He was professional, very polite and personable, knowledgeable, answered all my questions, great service, great price and he helped me choose the best plan for me.

Called in my very first claim today. Representative was very helpful and emailed me information about my policy that I had been missing. Will be calling a technician tomorrow to come and service my oven.

Elliot made our experience very smooth. He was very knowledgeable and very patient with our questions. He had a very pleasant tone, and he knew what we needed. Overall, the phone conversation was good.

AC went out Sunday, called first thing Monday. No one came out until Wednesday, they diagnosed and requested approval for a $600 repair. No response from Regency until Friday afternoon. They asked for photos and three years service records then. Really? A week with no AC and no resolution.
Cancellation has been a nightmare. On line they insist cancellation must be by phone. By phone they say the opposite.
Horrible.

So far so good. Im waiting for the actual service

Phone call to file claim was 5 star. Waiting for follow up now