I ordered this as a gift and realised after two weeks that I hadn’t received any updates. I reached out via email, and Carol Y quickly responded with my Royal Mail tracking details, as I had initial... Voir plus
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Lisez les avis des autres
Fast response to my email. Great communication, very friendly and helpful. Found a solution to my issue. Very happy with the outcome and service. Thank you
Honestly I'd like to say how I found the product but I havent received ANY feedback regarding my order after numerous requests on their Facebook page. So if it starts off this bad, God only knows wha... Voir plus
My Review on Regrowz after 6 Months of usage Positives: - Reducing Hair fall - Thickening also fine - No side effects till today - Seems Natural, Negatives: - Definitely wont work Baldness.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Regrowz is based on a hair loss remedy that has been passed down through many generations. The product uses 100% naturally-derived ingredients, including coconut oil and various herbs and plant extracts.
Coordonnées de contact
4,4
Excellent
227 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dont buy from them
They told me the item would be here by Christmas and it still haven't process. Been calling and emailing them to get my money back and to cancel the order and I have yet to hear from anyone. Learned my lesson
7 décembre 2023
Avis spontané
Réponse : Regrowz
Hello Marie S,
We sincerely apologize for the inconvenience you've experienced with your order. We understand the importance of receiving your item by Christmas, and we regret that your expectations were not met. Our team is committed to resolving this issue for you.
To expedite the process, could you please provide us with your order ID? Kindly send it to customersupport@regrowz.com, and we will prioritize your case to ensure a swift resolution. We value your feedback and are working diligently to address your concerns.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
REGROWZ Customer Support
AVOID
AVOID! AVOID! AVOID!
Ordered for a gift on 10th December on a 1 to 2 day delivery, product not even been sent as no tracking available, emailed and left a voice message, no reply.
Absolute Con artists.
19 décembre 2023
Avis spontané
Réponse : Regrowz
Hello Steve Burns,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand your frustration and would like to assure you that we are committed to resolving this issue promptly.
To assist you further, could you please provide us with your Order ID? Kindly send it to customersupport@regrowz.com, and our dedicated customer support team will investigate the status of your order and work towards a swift resolution.
Once again, we apologize for any inconvenience caused and appreciate your patience as we address this matter.
Best regards,
REGROWZ Customer Support
Where is my item??
Where is my item??
I ordered for a present and absolutely nothing. I’ve contacted and no responses this is so incredibly unacceptable and unprofessional. It was stated my order would take 1-2days delivery, what an absolute lie. I want my money back if my item won’t be getting delivered. This is a terrible waste of money.DO NOT BUY FROM THEM!
18 décembre 2023
Avis spontané
Réponse : Regrowz
Hello Roxie,
We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to not receive your item as expected, and we want to address this issue promptly.
Please accept our deepest apologies for any inconvenience caused. In order for us to investigate and resolve this matter for you, could you please provide us with your order ID? Kindly send it to customersupport@regrowz.com, and our dedicated team will prioritize your case and work towards a swift resolution.
We appreciate your understanding and patience as we strive to make things right for you. Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best regards,
REGROWZ Customer Support
AVOID!!
Ordered 8th December had email confirmation to say confirmed delivery was 1-2 working days. Still not received by the 14th so emailed for an update ,had a reply from Carol stating there was a shortage and it actually wasn't in stock. However they were expecting some and delivery by 3rd Jan. Asked for a refund and have had no reply. First and last time ordering with this company.
8 décembre 2023
Avis spontané
Réponse : Regrowz
Hello Melaine Williams,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating delays and stock shortages can be, and we genuinely regret any disappointment this has caused.
To assist you promptly, please provide us with your order ID by emailing customersupport@regrowz.com. Our team is committed to resolving this issue for you and ensuring your satisfaction. We appreciate your understanding and look forward to rectifying this situation.
Best regards,
REGROWZ Customer Support
I paid for the shampoo and conditioner…
I paid for the shampoo and conditioner and have not received it nor have I received any email communications following up to my queries. I phoned and talked to a nice woman who took my information and relayed someone would be contacting me...I doubt it.
18 novembre 2023
Avis spontané
Réponse : Regrowz
Hello Catherine Radloff,
We sincerely apologize for the inconvenience you've experienced with your recent order of our shampoo and conditioner. We understand how frustrating it must be to not receive your products and encounter issues with communication.
Please accept our sincere apologies for any lapses in our service. To rectify this situation promptly, we kindly request that you forward your order details to customersupport@regrowz.com. Our team will prioritize your case and investigate the matter thoroughly. Rest assured, we are committed to resolving this issue and ensuring your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
REGROWZ Customer Support
Shampoo has not arrived and no replies…
Shampoo has not arrived and no replies to emails or calls. They took my money but I have nothing to show for it. By looking at the reviews on here I’m actually glad I haven’t received it. Phew!!!!!
5 novembre 2023
Avis spontané
Réponse : Regrowz
Hi Joe. We reached out to you via email yesterday regarding your recent orders, and it appears that the shipping address provided does not include an apartment number. As a result, your package has been returned to us. We kindly request that you review and update your shipping details, including the apartment number, so we can ensure the successful delivery of your order.
Thank you for your attention to this matter, and please feel free to respond to the email thread with the necessary information.
Terrible product
Terrible product. Bought the shampoo and hair is falling out rapidly after 3 uses.
They are dishonest about reviews on their website they claim they have 132 reviews averaging at 4.9 stars however you’ll get the true story on here
21 octobre 2023
Avis spontané
Réponse : Regrowz
Hi, Thank you for contacting us and bringing your concerns to our attention. We are deeply sorry to hear about your negative experience with our shampoo and the issues you have encountered with your hair. We would like to investigate this matter further to understand the cause of your experience. Please contact us on our email customersupport@regrowz.com so we can further assist you. Best Regards, Regrowz Team
Awful
Been using both shampoo & conditioner for 5 days and it’s pulled my hair out. In the shower it drys your hair out so much, makes your hair feel like straw and trying to wash the product out ends up pulling your hair out because of how dry it is. Does not leave it feeling silky, smooth or voluminous. Made my hair fall, worse.
It’s an awful product.
10 septembre 2023
Avis spontané
Réponse : Regrowz
Hi, Thank you for reaching out to us. We sincerely apologize for the negative experience you had with our shampoo and conditioner, and the issues it caused with your hair. We are committed to understanding the cause of this experience and would like to investigate further. Your feedback is important to us, and we appreciate your patience as we work towards a resolution. Please contact us on our email customersupport@regrowz.com so we can further assist you. Best Regards, Regrowz Team
Really wanted to Love it
I finally received the thickening shampoo and conditioner. The shipping was late but I was hoping the product would be worth the wait. It is awful. It feels like I am washing my hair with rubber cement. The conditioner is worse than that. My hair is stiff and falling out. Would not recommend to anyone
6 septembre 2023
Avis spontané
Réponse : Regrowz
Hi Jacey Moeller,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to hear that you've had a less than satisfactory experience with our shampoo and conditioner.
We understand your concerns regarding the consistency of the Volume Conditioner, particularly in colder weather. It's true that coconut oil, a key ingredient in the conditioner, can solidify in lower temperatures. We apologize for any inconvenience this may have caused.
To help resolve this issue, we recommend submerging the Volume Conditioner bottle in warm water before use. This should help soften the product and make it easier to spread through your hair. We hope you'll give it another try with this method, and we're here to assist you with any further questions or concerns you may have.
Once again, we apologize for any disappointment you've experienced, and we appreciate your patience and feedback.
REGROWZ Customer Support Team
Three months in…
It been three months and I’m starting to see results. While I'm not seeing any any new hairs grow I'm not seeing any hair fall either. The areas that looked thin now look(key word:look) fuller and healthier. If your at at your early stages of hair loss I recommend this product any day over rogaine.
29 août 2023
Avis spontané
Excellent Customer Service
I can not as yet comment on the product I purchased as I've only just received it ( very well packaged & looks premium )
After contacting customer service due to my order not arriving ( Royal mails fault ) l was sent a very polite & helpful email ( shout-out to Carol ) who sent out a replacement order which arrived the next day & also asked to keep the original order which eventually arrived as well. I'm now hoping the product is as good as the customer service !!
17 août 2023
Avis spontané
Réponse : Regrowz
Hi Nika,
We're sorry to hear about the inconvenience you've experienced with your package and the quality of the item received. We sincerely apologize for any disappointment this may have caused. We're committed to making things right for you. Please reach out to our customer support team at customersupport@regrowz.com, and we will ensure a replacement is sent your way. Your satisfaction is important to us, and we appreciate your understanding.
REGROWZ Customer Support Team
I like this shampoo
I like this shampoo, it feels natural and my hair does feel fuller and longer
9 août 2023
Avis spontané
Réponse : Regrowz
Dear Jamie,
We apologize for the inconvenience you experienced with your recent order. Your feedback is essential to us, and we want to ensure that we address your concerns promptly.
To help us investigate and resolve the issues you encountered with late delivery, lack of customer service, and the absence of delivery tracking, we kindly request that you send an email to our dedicated customer support team at customersupport@regrowz.com. Please include your order number in the email so that we can locate your order quickly and provide you with the necessary assistance.
Once again, we apologize for any inconvenience caused and assure you that we are committed to improving our services. Your satisfaction is our top priority, and we will do our best to rectify the situation.
Thank you for your understanding, and we look forward to resolving this matter for you.
Kind Regards,
Regrowz customer support.
Great service quick delivery a great…
Great service quick delivery a great product...
28 janvier 2023
Avis spontané
I’ve been using the thickening shampoo…
I’ve been using the thickening shampoo and conditioner for a few months! I’m really not seeing that much of a difference guys? However as I have 3 of each still to use, I’ll continue to use, hopefully a positive result 👍🏻
22 janvier 2023
Avis spontané
I had been using another product for…
I had been using another product for over a year and felt my hair wasn't making much progress. So, I spotted your advert on Facebook and decided to give it a go! No looking back, very happy with your products.
16 janvier 2023
Avis spontané
Been almost a week and still haven’t…
Been almost a week and still haven’t shipped my order, not replying to emails either
26 octobre 2022
Avis spontané
Réponse : Regrowz
Hello X6 Goat, we would like to sincerely apologies for the issue you've encountered.
Can you please give us your Order ID via emailing customersupport@regrowz.com, give us a call to +44 (0)161 711 0111 or send us a message to our WhatsApp, https://wa.link/u10t4n so that we can get you an update on your order?
Best regards,
The Regrowz Team.
I had to open a PayPal case just so…
I had to open a PayPal case just so they would send my order.
DO NOT ORDER
14 octobre 2022
Avis spontané
Réponse : Regrowz
Hello Thomas, we would like to sincerely apologies for the issue you've encountered.
Can you please give us your Order ID via emailing customersupport@regrowz.com, give us a call to +44 (0)161 711 0111 or send us a message to our WhatsApp, https://wa.link/u10t4n so that we can follow up on your order?
Best regards,
The Regrowz Team.
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