There were multiple problems with the…
There were multiple problems with the booking. I booked a room for 2 separate dates with an employee who is no longer there. Turns out she never booked the rooms or told me I had to go online. Epic fail! I had to involve someone else and completely start over. Then, asking them to open 30 minutes early for us so we could use the room from 8-5 was like the world's biggest ask. Another Epic fail! Finally, the wifi kept cutting out. You can do much better. On a positive note, the coffee was decent and the staff were nice once we were there.
Réponse de Regus - CA, Aliso Viejo - 15 Enterprise
Hi Kristi,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus