Regus - Kotte, Lotus Building (Nawala) Avis 

The service was excellent from start to finish. The team was professional, responsive, and ensured everything was handled smoothly. Their attention to detail and clear communication made the whole process stress-free.

I’ve never felt more betrayed or cheated by a company than I have with Regus. They market themselves as some slick, globalised "international workplace group," but they’re a textbook example of globalisation’s worst drawbacks. Their setup is a disaster: premises in one location, customer care in another, and accounts scattered somewhere else entirely. This organization is a fragmented mess—utterly chaotic and unresponsive.

As a Sri Lankan, I can say with confidence that even our typical government organisations run circles around Regus in terms of efficiency. That’s how low the bar has sunk with this company. You’re promised flexibility, support, and a seamless experience, but what you get is a disjointed system that leaves you hanging at every turn. There’s no transparency whatsoever—trying to get a straight answer or resolution feels like chasing shadows.

Unreliable Online Payment Method
What is the most rudimentary and basic step that an online portal has to be in compliance with? It should not double charge its customers. But Regus’s payment portal does exactly that. The worst part is they do not take any immediate measures to rectify such issues. You’re forced to waste your own time and energy, making numerous calls and writing countless emails just to claim your own money—money they charged due to their own mistakes. It’s infuriating to be punished for their incompetence.

I could simply say that it’s only the employees who are inefficient, but the CEO, Mark Dixon, is in on this too. When I raised the issue with him, he sent an email filled with flowery language about how much he cares about customer feedback. But it was all talk, no walk—zero productive steps were taken. If Mark Dixon claims to run a business, he’s certainly not doing it ethically or morally. His inaction speaks volumes about the company’s priorities.

Non-Transparent Accounting
Then there’s the non-transparent accounting. They made unnecessary delays in refunding my security deposit—two months late, putting them in clear breach of contract. To add insult to injury, the accounting team sent false emails claiming the payment had been processed when it hadn’t. When I pointed this out, with Mark Dixon himself on the email chain, no action was taken. Their attitude is crystal clear: "We’ll give you your money whenever we want." As a customer who always made payments on time, I’m thoroughly disappointed. How would they react if one of their customers defaulted on a payment? They’d probably be relentless, yet they expect us to tolerate their delays and dishonesty.

Dealing with Regus has been one of the worst experiences of my life, one I wouldn’t wish on my worst enemy. Avoid at all costs. It’s not just inefficiency; it’s a complete betrayal of trust. Regus lures you in with shiny promises, only to pull a bait-and-switch with a service that’s disorganised, opaque, and downright frustrating. I feel cheated, taken advantage of, and let down by a company that cares more about its global image than its actual customers.

Update -
In response to the Reply of Regus;

Dear Regus,

You can’t simply echo Claudius’s words from Hamlet—"My fault is past. But, O, what form of prayer / Can serve my turn?"—as a defense. As your deceptive practices have clearly benefited you at the expense of my time and energy.

I urge you to apply the same promptness you’ve shown in responding to online reviews when addressing concerns and issues of customers

Located at an easy to accessible place, with required facilities and helpful staff