Regus - Milton Keynes Atterbury Lakes Avis 

GREAT PLACE, GREAT PEOPLE, FRIENDLY STAFF

Despite moving out and submitting my deposit refund request well within the required timeframe, the promised refund has not been processed. It has now been over two weeks since the deadline, and I am still waiting. I also created a ticket complain on this, they still do not care about my request! This delay is unacceptable and reflects poorly on their reliability. Do not ever use Milton Keynes Atterbury Lakes, they act like spam!

I can't speak highly enough of centre manager Magda. The entire experience, from the moment I walked in, was fantastic. She was friendly and efficient, and not only knowledgeable but also took the time to address all my questions and concerns.
Her customer service is second to none!
Thank you for all lovely !

Magdalena -centre manager is amazing ! She can get well along with everyone in the centre. Her communication skills are so strong and she has a unique ability to make all customers feel seen and heard. Her optimism and energy makes every day in our office so much more pleasant and peaceful. I really appreciate her spirit and positivity. If you are looking for the best possible level of customer service that place is for you .

Regus is a great company when you want to hire a new office from them. However, they suck when it comes to refund your deposit at the end of your contract.

Any respected company should avoid getting involved with Regus. During the period of agreement my practice had the worst possible experience. I don’t even know where to begin:

- signed an agreement with set monthly charge, just to find out that actual invoices are a lot higher, it took me 4 months to get it cleared, while doing so I was threatened that I will not have an access to my office unless I pay what they want

- the offices do not have any heating or air conditioning so you freeze during winter time and boil in the summer - throughout the time of an agreement I was regularly informed that they are trying to fix the problem, later on I found out that this problem hasn’t been sorted for years

- the cleaners choose to make a mess and create hazard rather than do their job - despite many complaints this was never resolved

- there is a monthly charge for the use of the kitchen, which state is totally appalling, the same goes for the toilets

- there is also a charge for the use of a car park but that doesn’t seem to be enough as my clients were regularly receiving penalty notices even if they paid for parking

- and now, when my agreement finally ended, I cannot get back my retainer, their statement says that this will be processed in the next ‘payment run’, which doesn’t seem to happen

So please spare yourself all the trouble and find another office space, which I had, and cannot be more happy and content with my decision.

Following the response from Regus:

Dear Lorraine,

I wish I could believe you, unfortunately I’ve heard these words before from other Regus representatives. So right now, rather than automatic reply, I need a statement of fact- when is the next ‘payment run’ due so I can receive my retainer back?
Please keep in mind that AH is already checking that for me with no results so far. Hope you can be more effective.

Thank you.

This company will try and rinse as much money out of you as possible by unlawfully charging you extra on your invoices , there is so many hidden charges ! I rented a desk in Milton Keynes Uk and you have to “request” your deposit back otherwise it’s gone forever! Also if you don’t tick a box they carry on charging you after you have left! They over charge you on invoices and give you the runaround when trying to redeem your money, so many people have said the exact same thing! You are better off renting somewhere else !

They are best !