WARNING: Unauthorized Charges & Deposits Withheld (Chile, Ecuador & Virtual Office)
DO NOT give this company your credit card information. My experience across multiple countries (Chile, Ecuador, and Virtual Services) proves a systemic pattern of withholding deposits and charging unauthorized fees.
1. Unauthorized Credit Card Charges (Theft): I signed up for a Virtual Office for business trips with an agreed cost of $164 ($82/month for 2 months). Instead, Regus hit my credit card with 18 separate charges totaling $1,476. It has been 2 years, and despite clear evidence of the error, they have taken no responsibility and issued no refund. They simply kept the money.
2. Retainers/Deposits are Never Returned: They consistently find excuses to keep your deposit money:
Chile: It has been 5 months since I terminated my contract, and I have still not received my retainer back.
Ecuador: I left 2 years ago. My retainer "disappeared," and they blamed it on "management rotation." They refused to pay it back.
3. Toxic Support & Stonewalling: When you try to recover your money, they ghost you.
Emails are left without answers for 36+ hours (even urgent ones).
They do not follow up on open cases.
They rely on staff turnover as an excuse to wipe their hands of financial obligations.
Regus has charged me over $1,000 in unauthorized fees and refuses to return deposits across two different countries. This is not a workspace provider; it is a financial liability.
Réponse de Regus - Santiago Isidora 3000
Hello Gabriel,
We are sorry for your frustration. At Regus we work hard to ensure full transparency in our invoicing process.
Your concerns are already with us and we’re actively investigating, and you’re being updated throughout. When we have more information, we will confirm it with you directly.
We apologise that it is taking longer than expected.
Best regards,
Lorraine Brule
Global Customer Service at Regus
