Regus - TX, Flower Mound - Long Prairie Road Avis 

I signed up for a Regus virtual office after confirming a critical detail in writing with the sales manager because it directly affected whether the address would work for my business. I specifically asked if the address required a PMB designation and was told it did not.

After signing I received the full details and discovered the address did in fact require a PMB, which made it unusable for my intended purpose. The sales manager later apologized in writing and admitted he did not know that requirement when he answered my question.

I cancelled the same day I received the correct information and before the service start date. I never completed the USPS Form 1583 and never activated any services.

Despite this, billing continued and the interaction shifted into contract enforcement and collections language rather than resolving a situation that started with incorrect information from their own sales process.

What concerned me most was not the mistake itself. Mistakes happen. It was the way the process handled it afterward. Even with written confirmation of the original representation and written admission of the mistake, the system appeared designed to enforce billing rather than resolve the root issue.

My recommendation is simple: verify every detail that matters to your use case independently before signing and get everything in writing. Based on this experience I would choose a different provider in the future.

Do not book with this wretched company. i was taken to collections. i have paid their invoice fees and still has not cleared that i dont owe them anymore. They are the worst scammers. for over 2 months. i sent a recepit of payment but not one person from their side has the braincells to update their records. please save yourself the sanity book with CADDO.