Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Relume is an innovative platform that provides a comprehensive library of Webflow components and templates, designed to expedite the web design process. At https://library.relume.io/, users can access a vast collection of ready-to-use design elements that are highly customizable and easy to integrate into Webflow projects. Designed for web designers and developers, Relume aims to enhance productivity by enabling users to build visually appealing and functional websites without starting from scratch. The platform emphasises ease of use and efficiency, making it a valuable resource for both beginners and seasoned professionals in the web development community.
Australie
3,3
6 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I just worked with the new products this week and it was amazing. I’m a non-technical user but an entrepreneur who has built a number of companies and have played around with lovable in the past but this crushes it.
Super easy for me and my team to update the designs of our website blogs templates and has far better search engine optimisation than other website builders.
If I could give zero stars I would . Received my brow pencil and soon as it hit brown the end broke off . Zero customer service response
I am writing this to warn other potential users about the billing practices at Relume.
I signed up for a 7-day trial of the Team Plan.
I cancelled the subscription within a few hours on the same day.
I verified via the 'Accounts' page that my plan had successfully reverted to the "Free Plan".
Despite following their cancellation process correctly, Relume attempted to charge my card the full annual subscription fee of $1,296 this evening.
This appears to be a severe failure of their billing system or a deliberate "dark pattern" designed to catch users out. Fortunately, my bank flagged and declined the transaction, but had it gone through, I would be fighting to recover a significant sum of money.
I have reported this incident to UK Trading Standards. If you use this service, do not trust the "Cancel" button—remove your card details immediately.
Réponse de Relume
Hi,
Thank you for taking the time to share your feedback. I’m really sorry for the concern and frustration this billing attempt caused.
I can see that our team has already been in touch with you via email to clarify what happened and help resolve the situation. If anything is still unclear or you have further questions, we’re more than happy to assist.
Please feel free to reach out to us anytime at support@relume.io
Chitra from Relume
BIG SCAMMER COMPANY!! THEY WILL CHARGE YOU 480$ AFTER YOUR FREE TRIAL. FCCK THIS SHIT COMPANY
Réponse de Relume
Hi wernhard,
We’re really sorry to hear about your experience with Relume. We want everyone to feel confident and supported when using Relume, and it’s important to us that your experience is always clear and straightforward.
I can see that our team has previously been in contact with you directly, and we’d be more than happy to continue the conversation to get everything sorted.
If you’d like to pick it back up, you can reach us anytime at support@relume.io. We’re always happy to help.
Chitra from Relume
The website itself is amazing and makes everything so easy and running it is easy
Réponse de Relume
Hi K M,
Thanks so much for your kind words! We’re really glad to hear that your experience with Relume has been smooth and easy. If there’s ever anything we can do for you, just let us know!
Thanks for supporting Relume 🙂
Chitra from Relume
Special shoutout to the Relume.io customer service. Whilst technically not a customer I did sign up for their 7-day trial with a credit card as payment method for when this trial would expire. My intentions were to review the functionality of a certain feature, to help out a friend who already had the year subscription from a few weeks prior. Short story shorter, I forgot to cancel before the trial ended and received an email about payment information for my new year long subscription. I went literally pale and thought this would be a fun one to explain at home but quickly cancelled my subscription and contacted Relume's customer support via email to ask for a refund.
I received an update on my ticket in exactly 24 min!
Yes, twenty-four minutes with this reply:
"Hi [..],
No problem at all, the refund has been issued! Please see attached Stripe refund receipt.
..."
Réponse de Relume
This made our day, N.P.!
I’ll be sure to pass your comments on to our team. They’ll be happy to hear it. Thanks for supporting Relume 🙂
Chitra from Relume
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
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