RemoteLock Avis 

If I had the option of a zero rating I would have chosen that. I have been a Remote Lock customer for over two years and every time I have a technical problem it is almost impossible to speak with someone at Remote Lock to get support. I've reached out to the CEO via Linkedin to let him know how poor their support is however he never responded so I just don't think anyone in Remote Lock cares. My advice would be to stay away from working with this company.

Its truly a great system.

the worst costumer support i have experienced in USA standards. NEVER ANSWER THEIR CALLS. leaving them messages they call back after several days and the issue is still unresolved. I wouldn't recommend to buy from them. the sight doesn't work properly either. all i had to do was renew my subscription but the sight doesn't let .

Remote lock is an excellent choice for vacation rentals. We have been working with them for over 6 years and their service level is excellent! No regrets to have them in our daily operations and we will continue working with them.

We have had RemoteLock for 4 years now and it makes our job significantly easier. Adding a lock, syncing it with our system, adding users, editing guests, checking lock history, and more are all done in a matter of seconds. I would recommend them to anyone else in the vacation rental business.

I have been using RemoteLock for six years now to manage access at the Pelham Court Hotel, and I can honestly say it has been a game-changer for our operations. In the hospitality industry, the guest experience starts the moment they arrive—and RemoteLock ensures that arrival is seamless every single time.

What sets RemoteLock apart isn't just the robust, reliable software that integrates perfectly with our property management systems; it’s the human element. I have had the pleasure of working with Linden Jackson throughout my time as a customer, and he is truly in a league of his own. Linden’s professionalism, deep technical knowledge, and proactive approach to supporting our property have made him an invaluable partner to our business. Whenever we’ve had questions or needed to optimize our setup, he has gone above and beyond to ensure everything is running perfectly.

The platform itself is incredibly stable and intuitive. The ability to automate guest access codes and manage entry for our staff and maintenance teams from a single, centralized dashboard has saved us countless hours of manual work. It’s a ‘set it and forget it’ system that provides total peace of mind.

If you are a hotelier or property manager looking for a scalable, secure, and future-proof access solution, I cannot recommend RemoteLock enough. They don’t just provide a product; they provide a partnership. Thank you to the entire team, and a massive shout-out to Linden Jackson for being the absolute best in the business!

Worst Customer Service – Do Not Buy From This Company

I do not recommend purchasing locks from this company. If you experience a problem with their products, getting support is extremely difficult.

They do not provide reliable live customer service when immediate assistance is needed. Phone calls are not answered, and customers are required to leave messages and wait for a response.

When dealing with the security of your home, apartment, or business, you need a company that is responsive and dependable. Unfortunately, that has not been my experience with this company.

I would strongly recommend considering other lock providers that offer better customer support and faster response times when issues arise.

Multiple issues with kwikset apps. Very hard to reach any support. I have used them for 6 months and still have issues not resolved. I currently have 3 emails in for over 2 weeks and zero response.

We manage over 50 smart locks with RemoteLock and have never had any major issues. Hostaway integration works perfectly.

I have a Remote Lock that performs Ok, however when you have a problem, their tech support is AWFUL!!!! You cannot call in, since their number 877-254-5625 ALWAYS says "Lines are temporarily busy" Even if you are locked out of your house or building you must email tech support and pray they get back to soon....though they don't.... DO NOT BUY locks from this company, until they improve their support. YALE Locks tech support is by FAR superior...

RemoteLock has been an excellent product for our vacation rental business. It gives our homeowners added security and peace of mind and the software has proven to be a very reliable part of our operation. The system works extremely well and one of the biggest endorsements I can give is that we rarely, if ever, hear complaints from our field team.

RL is also a very strong operational tool because it allows us to handle more complex access configurations across the homes we manage. We can manage multiple locks for a single property, group locks together, and set access schedules in a way that supports how STRs operate day to day. That flexibility has been extremely valuable for our team.

RL is an operational tool we truly rely on every day and it would be very difficult to run our business without it. Having a dedicated account manager has also made a real difference because it gives us strong support behind the product when needed. It is a dependable, valuable platform and one I would absolutely recommend.

We’ve been very impressed with RemoteLock. Their technology has helped us at Boulder Junction Motor Lodge, our motel, provide a safer and more seamless experience for our guests, and their integrations have made operations easier for us as a business. Their customer support has also been outstanding. They’ve been patient, helpful, and willing to walk through things clearly, which has made the process much less overwhelming.

Remote lock does a good job and is very responsive.

Great communication and explaining everything I had questions about.

Really happy with the improvements RemoteLock has made over the past couple years. Support has been very helpful. Our rep, Jake, is easy to contact and always willing to help. Highly recommend RemoteLock for electronic lock needs.

Working with Linden and the Remote Lock team has been a breeze. Very helpful when there's glitches or we have questions about expansion or doors that are unique. Highly recommend!

Great software, we’ve used for 5+ years and are happy with its reliability. I’ve never had to use the customer support so can’t speak to its reliability but, not having to use customer support in 5 years should speak for itself.

Our rep has been an amazing addition to an already excellent product. They’re extremely responsive and genuinely committed to the success of our company!!

Linden is reliable, honest and operates with integrity. He always takes the time to answer my questions that I may have, and provides me with all the options I need to make the best decisions on which locks to use for my company.