If I had the option of a zero rating I would have chosen that. I have been a Remote Lock customer for over two years and every time I have a technical problem it is almost impossible to speak with so... Voir plus
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the worst costumer support i have experienced in USA standards. NEVER ANSWER THEIR CALLS. leaving them messages they call back after several days and the issue is still unresolved. I wouldn't recomm... Voir plus
L'entreprise a répondu
Remote lock is an excellent choice for vacation rentals. We have been working with them for over 6 years and their service level is excellent! No regrets to have them in our daily operations and we wi... Voir plus
L'entreprise a répondu
We have had RemoteLock for 4 years now and it makes our job significantly easier. Adding a lock, syncing it with our system, adding users, editing guests, checking lock history, and more are all done... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution. Learn more at remotelock.com.
Coordonnées de contact
100 E Tennessee Ave, 80209, Denver, Etats-Unis
- 888 478 7225
- sales@remotelock.com
- remotelock.com
3,6
Moyen
44 avis
Demande des avis aux clients
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Poor hardware and terrible customer service
We have been using for over 5 years in multiple boutique hotels and homes. Everything was adequate (not great) for the first few years but lately it’s all going downhill. The latest batch of locks for our recent hotel fails about 80% more than the previous models in older properties. We replace almost all locks every year now and complying with warranty claims is arduous and not worth our time usually. Worse than the hardware is their customer service. They typically take days to respond and are completely unhelpful every time. They just suggest it’s user error or we need to use a better brand of batteries. Literally, you must you Energizer according to them or their $600 locks won’t work? We are switching all locations to a new company at great expense as we can not deal with them any longer for our own mental sanity…
1 septembre 2023
Avis spontané
Their locks fail and they have a bait…
Their locks fail and they have a bait and switch on their software pricing. Buyer beware!!
25 août 2023
Avis spontané
Going Downhill Rapidly
This company used to be great but things have been going downhill for a little bit now. First up the app stopped working for the creation of door codes for guests.....and I did not find this out until a guest is messaging saying they cannot get in. I was in bed in a different time zone and the guest remained locked out. Today I received an eMail to say they are discontinuing my service plan and doubling the price if I wish to remain using the exact same features. Clearly they have sought greed over those customers who have supported their business for 5+ years. I will not be buying any more of their locks and will be looking to replace the others with different companies
29 juin 2023
Avis spontané
I have used their locks for many years…
I have used their locks for many years and they have worked well overall. When not, support was available and helpful. Of late they are out of touch. The business of locks and allowing entry has an urgency to it, so when you need help you usually need it right away. I'm sorry to report that is no longer guaranteed with RemoteLock. It has been impossible to get ahold of them by phone and email response is nil. I'm actually wondering if they've gone out of business or are about to.
22 mai 2023
Avis spontané
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