Repairs By Post (Watch Repairs) Avis 

Réponse de Repairs By Post (Watch Repairs)

16 mai 2024

Thank you for your positive review, Derick! We're thrilled to hear that your Georg Jensen watch looks like new. We appreciate your kind words and look forward to assisting you again in the future.

Best regards,
Sascha

Réponse de Repairs By Post (Watch Repairs)

4 mai 2024

Dear valued customer,

We are sincerely sorry to hear about your disappointing experience with our service. This falls short of the high standards we strive to maintain at Repairs by Post. Your feedback is invaluable, and we take it seriously as we continuously aim to improve.

We apologise for any confusion or inconvenience caused by the discrepancy in pricing due to there being far more work than the initail assesmnet prior to being authorised to fully dismantle your watch to repair.

Our goal is always to provide transparent and competitive pricing for our valued customers. We understand your frustration and regret any miscommunication that may have occurred regarding the repair costs.

Additionally, we would like to clarify that the service we offer includes a 12-month guarantee to ensure the quality and longevity of the repair. We understand the importance of this assurance, especially when entrusting us with your treasured timepiece.

Furthermore, it's essential to note that our repair service often involves genuine parts and expertise sourced directly from the brand, ensuring the highest standard of craftsmanship. When comparing a replacement price, it's crucial to consider the value of the service and the quality of materials used. The difference in cost may reflect the superior quality and authenticity of our repairs compared to alternative options.

Please rest assured that we are reviewing our procedures to ensure such incidents are addressed and prevented in the future. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right.

If you are willing, please reach out to our customer service team so we can discuss your concerns further and work towards a resolution. We are committed to restoring your trust in our services and hope to have the opportunity to serve you better in the future.

Thank you for bringing this matter to our attention.

Warm regards,

The Repairs by Post Team

Réponse de Repairs By Post (Watch Repairs)

22 mars 2024

Dear Mick,

Thank you for sharing your feedback regarding your experience with repairsbypost.com. We are genuinely sorry to hear about the inconvenience and frustration you encountered during the repair process.

We apologise if you felt our communication was rude or patronising; this was certainly not our intention, and often emails are misinterpreted.

Our aim is always to provide clear and respectful communication with all our customers. Regarding the estimate, we understand your concern about the pricing differential. We strive to offer competitive pricing while maintaining the quality of our service. However, we acknowledge that we may not always meet the budget expectations of every customer or match the work from other companies. We do price match and beat other like-for-like quotes when provided as requested.

Moving forward, we will make sure to check with our customers about their expected budget beforehand to ensure that our estimates align with their financial expectations. Additionally, we regret any confusion regarding the return shipping fee discrepancy. The lower charge is not for watches of your calibre to ensure that insurance is in place for return. We will review our pricing structure and ensure that all charges are communicated accurately and transparently.

Please know that customer satisfaction is of utmost importance to us, and we genuinely value your feedback as it helps us improve our services. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.

Once again, we apologise for any inconvenience caused, and we hope to have the opportunity to restore your faith in our services in the future.

Réponse de Repairs By Post (Watch Repairs)

19 mars 2024

Dear Paul
Thank you for sharing your experience with us. We sincerely apologise for any inconvenience caused during your interaction with our service.

We understand your frustration regarding the communication you received after expressing your decision not to proceed, But to make you aware, We have not received any emails or other communication from you and would have discontinued communication as requested.

Our aim is always to provide timely and helpful responses tailored to our customers' needs. It's regrettable to hear that we fell short of meeting your expectations in this regard.

Regarding the issue of providing a quote without a photo, we appreciate your feedback and understand the confusion this may have caused. We strive to be transparent and accommodating in our processes, and we will review our procedures to ensure clearer communication in similar situations moving forward.

We also acknowledge your concern regarding the minimum fee mentioned for the return of the watch. This fee covers the cost of handling and return shipping, and we apologise if this was not made clear initially, although it is readily available in al emails, during registration and in our FAQ's.

We will take your feedback into account to improve the clarity of our terms and conditions.

Furthermore, we appreciate you reaching out through this review platform. However, we want to clarify that we have not received any direct communication from you besides this review.


If there are any outstanding issues or if you would like to discuss this matter further, please don't hesitate to contact us directly. We are here to assist you in any way we can.

Thank you for bringing this to our attention.

Should you change your mind and not want to live with the scratch, then please do come back to us and genuinely receive the service the majority of positive reviewers receive.

RepairsByPost

Réponse de Repairs By Post (Watch Repairs)

16 mai 2024

Dear Nicola,

Thank you ever so much for your wonderful review! It's an absolute pleasure to hear that your 1940s watch has been restored to its former glory and is ticking away with newfound accuracy. Knowing that we've played a part in bringing joy to your timepiece truly warms our hearts. Should you ever need our services again or if any of your friends are seeking similar repairs, don't hesitate to reach out or pass along our details. Wishing you many more years of enjoyment with your beautifully restored watch!

Warm regards,
Sascha
www.repairsbypost.com

Réponse de Repairs By Post (Watch Repairs)

16 mai 2024

Dear Tim,

Thank you ever so much for your kind words and glowing review! We're delighted to hear that your experience with Repairs by Post exceeded your expectations. Providing exceptional service and keeping our customers informed every step of the way are top priorities for us.

We're thrilled that we could not only meet but also surpass your expectations, and it's fantastic to hear that your watch repair was completed in a timely manner. Your recommendation means the world to us, and we look forward to serving you again in the future should you need any further assistance with your timepiece.

Warm regards,

Sascha
Repairs by Post

Réponse de Repairs By Post (Watch Repairs)

Actualisé le 9 déc. 2023

Dear David,

I hope this message finds you well. My name is Sascha, and I am contacting you on behalf of the RepairsByPost.com team. Firstly, I sincerely apologise for the inconvenience and frustration you experienced with the recent service on your wife's Rolex.

We sincerely regret your negative experience, and we take your feedback seriously. Our goal is to provide exceptional service, and it is clear that we fell short in your case.

I appreciate you bringing the matter to our attention, and I want to address the issues you raised. We understand your disappointment regarding the warranty and the subsequent communication about the liquidation of the previous repair company owner. As you mentioned, the original company that performed the repair went into liquidation, and we should have communicated this to you promptly. We understand how this lack of information added to your frustration, and we apologise for any inconvenience caused.

We have thoroughly reviewed the situation, and it is evident that we could have communicated more effectively and proactively informed you about the change in the warranty status due to the liquidation of the previous company. I sincerely apologise for any frustration or inconvenience this may have caused.

In light of your feedback, we have implemented additional measures to ensure better communication in similar situations in the future. We value your trust and are committed to making things suitable for you.

As a gesture of goodwill, we will be crediting the administration fee of £49.99 to your account that you incurred to retrieve your watch. Please refer to this. In addition to the 10% off, we offered a new re-estimate for us to re-repair your wristwatch. In addition, we explained how to obtain a refund for the original repair.

Once again, I apologise for any inconvenience caused, and I want to assure you that we are taking steps to prevent such issues from arising in the future. If there is anything else we can do to rectify the situation or if you have further concerns, please feel free to contact me directly at sascha@repairsbypost.com.

Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.

Kind regards,

Sascha
RepairsByPost.com Team

Réponse de Repairs By Post (Watch Repairs)

22 nov. 2023

Dear Dave,

Thank you for bringing your concerns to our attention, and we sincerely apologise for the disappointment you experienced with our services, even though we could repair your watch via the brand at the same charges without the need to pay the administration charge as explained this is waivered when you proceed. We are unaware if you have already sent this to the brand and the cost was also not to your expectations.
We understand the frustration caused by the discrepancy between the initial assessment and the outcome after evaluating your smartwatch. While our standard procedure involves a comprehensive movement assessment, we acknowledge that smartwatches operate differently and may not have traditional movements.

We regret any confusion caused by the £15 administration charge for the return of your watch. We strive for transparency, and we're sorry if this aspect of our service did not meet your expectations. We do clarify this charge on our website and in all communication channels to ensure our customers are well-informed prior to sending in a watch.

Your feedback is crucial to us, and we are taking steps to review and improve our processes, especially when dealing with smartwatches.

Once again, we apologise for any inconvenience caused, and we appreciate your understanding as we work towards enhancing our services.

Réponse de Repairs By Post (Watch Repairs)

Actualisé le 6 nov. 2023

Subject: Response to Your Review of Repairs by Post's Watch Service

Dear Paul,

My name is Sascha, and I'm a member of the Repairs by Post Team. I wanted to personally address your concerns regarding the service you received for your watch.

We appreciate your feedback and understand your mixed feelings about the experience. I'd like to clarify a few points to provide you with a better perspective on the service we provided:

Firstly, the emails we sent were intended to assist you in restoring your watch to its optimal condition. We understand that your watch may have had a surmised approximate second-hand value of £100. However, it's important to note that its market price does not solely determine the value of a timepiece. In many cases, watches hold sentimental value or have unique features that make them irreplaceable to their owners.

Our initial inability to provide a precise cost estimate was because every watch is unique, and a detailed examination is required to assess its condition accurately when minimum information is provided. We strive to be transparent about our pricing, and we apologise if this aspect of our service left you feeling uncertain.

Regarding the quote of £230 for the service, it's crucial to emphasize that the service we provide includes a comprehensive inspection and maintenance that goes beyond merely replacing parts. Our watchmakers take great care to ensure the longevity and accuracy of your timepiece, which is why the cost might seem higher than the initial value of the watch.

The reference to the 'movement' being comparable to a Tag Heuer is not meant to imply that your watch is identical to a Tag Heuer in terms of brand or value. Instead, it highlights the quality and precision of the internal components and craftsmanship required for the service. We should have communicated this more effectively, and we apologise for any confusion.

We understand that you might have expected a lower cost for servicing a watch with a perceived second-hand value of £100, and we regret any disappointment you may have experienced. We value your feedback, and we're constantly working to improve our services and communication to ensure that every customer has a clear understanding of the process and costs involved.

We genuinely appreciate your business and the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you and address any issues you may have.

Thank you for choosing Repairs by Post, and we hope you will consider us again for any future watch service needs.

Best regards,

Sascha
The Repairs by Post Team
www.repairsbypost.com

Réponse de Repairs By Post (Watch Repairs)

16 mai 2024

Dear Nigel,

Thank you ever so much for your glowing review! It's wonderful to hear that you had such a positive experience with our service. Jonathan takes great pride in his work and always strives to provide the best assistance possible.

We're thrilled to hear that your beloved Omega De Ville, with its 35 years of history, has been restored to its former glory. It's a testament to the timeless craftsmanship of Omega watches and the dedication of our team.

Should you ever need assistance in the future or have any further questions, please don't hesitate to get in touch. We're always here to help.

Warm regards,

Sascha
www.repairsbypost.com

Réponse de Repairs By Post (Watch Repairs)

1 nov. 2023

Barrie

Thank you so much for taking the time to leave this excellent review of your experience with Repairs By Post! We're thrilled you've used our services three times and would recommend us to others. Your trust and loyalty mean the world to us.

We strive to provide excellent service and competitive prices to all our valued customers, and we're delighted to know that we've met your expectations. We'll make sure to pass on your kind words to Jonathan, and we're sure he'll appreciate the recognition.

If you ever have any more items needing repair or any questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future.

Thanks again for your support and for choosing Repairs By Post!

Réponse de Repairs By Post (Watch Repairs)

22 sept. 2023

EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and the liquidators now handle it.

Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.

We sincerely apologise for any inconvenience or frustration this situation may have caused you.

On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.

To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.

We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.

Please do not hesitate to contact us if you have any questions or require assistance moving forward.

Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.

Réponse de Repairs By Post (Watch Repairs)

20 sept. 2023

We understand your frustrations; regrettably, we must share some challenging news.

EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and it is now handled by the liquidators.

Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.

We sincerely apologise for any inconvenience or frustration this situation may have caused you.

On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.

To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.

We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.

Please do not hesitate to contact us if you have any questions or require assistance moving forward.

Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.

Réponse de Repairs By Post (Watch Repairs)

22 sept. 2023

EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and it is now handled by the liquidators.

Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.

We sincerely apologise for any inconvenience or frustration this situation may have caused you.

On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.

To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.

We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.

Please do not hesitate to contact us if you have any questions or require assistance moving forward.

Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.

Réponse de Repairs By Post (Watch Repairs)

4 oct. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Réponse de Repairs By Post (Watch Repairs)

4 oct. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Réponse de Repairs By Post (Watch Repairs)

4 oct. 2023

EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and the liquidators now handle it.

Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.

We sincerely apologise for any inconvenience or frustration this situation may have caused you.

On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.

To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.

We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.

Please do not hesitate to contact us if you have any questions or require assistance moving forward.

Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.

Réponse de Repairs By Post (Watch Repairs)

4 oct. 2023

EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and the liquidators now handle it.

Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.

We sincerely apologise for any inconvenience or frustration this situation may have caused you.

On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.

To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.

We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.

Please do not hesitate to contact us if you have any questions or require assistance moving forward.

Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.

Réponse de Repairs By Post (Watch Repairs)

4 oct. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.