Brilliant! So easy to use. About half the price of locally received quotes. Great communication. 6 weeks to repair and return. Can not fault them at all.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From my first interaction with Repairs By Post my job was dealt with professionalism and efficiency. The quotation and costing stage was lightning quick and dealt with by friendly and expert peopl... Voir plus
L'entreprise a répondu
Watch had some condensation. Quoted £50.16 (declined) including replacing battery which was working when posted. When returned watch was not working and was told moisture had got in and damaged batter... Voir plus
L'entreprise a répondu
My wife’s Armani watch had a faulty clasp. We sent the watch to Repairs by Post and received an excellent service. We were provided with a professional estimate and the entire process was tracked with... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Repairs by Post (Watch Repairs) is recognised as one of the UK's leading online watch repair centres, servicing thousands of watch repairs for hundreds of popular watch brands, holding the spotlight on google places and trust-pilot as one of the "go-to" sites for watch repairs and 5-star customer service. The Manchester-based watch repair and service centre offers accredited and independent repairs by all major watch brands including Rolex, Omega, Tag, Raymond Weil, Hublot, Tissot, Armani And Michael Kors. Repairs by Post provide an easy to use fast-track watch repairs with nationwide door-to-door pick-up and delivery. Visit their website for details.NDER N
Coordonnées de contact
Two Four Nine North, Lynnfield House, Church Street,, WA14 4DZ, Altrincham, Royaume-Uni
- +44(0)161 293 6000
- info@repairsbypost.com
- repairsbypost.com
4,3
Excellent
867 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great job by a very good company …
I sent one of my watches away to repairs by post and they were brilliant.They kept me informed the whole time and returned it on time in perfect working order. I have no worries about using rbp again and would recommend them to family and friends or indeed anyone. First class job by a good reliable company.
Many thanks guys.
1 mai 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Michel Herbelin watch repair
I fitted a new battery to my Michel Herbelin watch and it still didn’t work. I sent it to Repairs By Post for an estimate which I then accepted. I was kept informed on a regular basis about progress of the repair and was delighted to receive it back in full working order.
I was also pleased to receive the old faulty watch movement returned to me. A nice thoughtful touch to reassure me of the requirements of the repair.
10 mai 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
In one word SPIVS
In one word SPIVS, sent me quote of £144 which I knew was too dear, so reviewed quote and sent me one for £112, accepted quote of £112 as a legal contract, then get billed for £166, phoned them to discuss it rightfully so for some wally to start raising his voice, we agreed to have watch sent back at the cost of £19.99 which was fair enough, got watch delivered and was sent a new quote for £144 whilst staring at my delivered watch.... Whatever was wrong with the watch, all I requested in the first place was a replacement glass.
I'm actually amused by it all now and happy to have my watch back and be £19.99 poorer, what I've said is 100% totally accurate and you really couldn't make it up... Just looking now for someone to replace the glass on what is not an expensive watch and shouldn't cost more than 30/40 quid.
3 mai 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
We apologise that your experience didn't meet your expectations this time. We understand your concern regarding the valuation of your Links of London watch, and we'd like to clarify the pricing for you. These watches typically retail between £400 and £500, significantly more than the "30/40 quid" stated.
When you initially accepted the estimate for the repair, it included a full service, glass replacement, and crown replacement. Upon closer examination, we discovered that your watch had more issues than initially identified, including a faulty clasp. In light of this, we provided you with an updated estimate incorporating the necessary work and parts.
Please understand that the adjustment to the repair estimate was a straightforward decision to ensure that your watch would be returned to you in optimal working condition. The inclusion of extra parts is a common occurrence when addressing more extensive issues.
As a dedicated watch repair company, we prioritise delivering the necessary attention and service to each watch we receive. Suppose any upgrades or additional repairs are deemed necessary during the inspection. In that case, we always discuss and seek your approval before proceeding.
We appreciate your understanding and are committed to restoring your watch to its best condition. If you have any further questions or concerns, please do not hesitate to contact us.
After failing to find someone locally…
After failing to find someone locally to mend my Sons watch ( which was an 18th birthday present ) I decided to look online and found Repairs By Post . A little apprehensive because I was sending an expensive watch to them , but the communication and updates we excellent. Price that was quoted never changed and the watch is now back in my Son’s wrist looking as good as ever.
Thank you
6 mai 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Divers watch service
Given reasonable quote for new battery and service.
Watch retuned in good working order and in good time for my holiday.
Would use this service again
20 février 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
My watch needed a battery and a service…
My watch needed a battery and a service as I had not worn it for several years. The communication and customer service is second to none.
Overall, very pleased 😊
19 mai 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
GC black ceramic watch.
GC black ceramic watch.
Please folks dont use this company. Sent my watch in for repair as the ceramic bracelet had broken and needed a new battery. I was quoted £82 which I thought was a bit steep as I had already forked out £82 for them to change the battery and remove some links from the bracelet of a different watch I sent in. Anyway I asked them to cancel the battery and just fix the bracelet and they were very obliging. Got my watch back with the bracelet fixed and was over the moon THEY HAD ALSO PUT A BATTERY IN A REQUEST WHICH I CANCELLED (watch is very sentimental to me). After washing the dishes it started to take in water. Contacted the company who paid for the return and the watch came back again still taking in water, this time i was in the shower with it - COMPANY STATED THEY DO NOT RECOMMEND WEARING WATCH IN THE SHOWER DUE TO DIFFERING TEMERATURES ETC ( ITS WATERPROOF TO 100M). They then stated they would get back to me because it may need parts that they would have to get from GC. NEVER GOT BACK TO ME. Went to a watch repairer a friend recommended and he looked at it in front of me - showed me that there was no silicone sealant and the gasket was flattened due to the back being screwed on far to tight. HE FIXED IT FOR £4, CAN YOU BELIEVE IT £4. LESSON LEARNED
28 mars 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
ExcellenGreat Job communication.
Excellent communication.
Price fixed from outset.
Told timelines rather then keep nagging the firm.
Watch came back as if New
My Lady wife was delighted, as she was unaware i Had sent away, following 4 failed battery replacements my end.
Thanks again Team repairs by post
Colum
3 mai 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
my repair was faultless
my repair was faultless, communication was very good and i was kept informed at all times, will be useing this company again.
31 janvier 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Sector diver watch working again
Repairs by post made it very easy and affordable to get my Sector divers watch working again. Good communication as to repair progress and a twelve month warranty on their work when I got my watch back. Bearing in mind that the workings of the Watch were replaced (and the discarded parts returned) I thought the time taken was very good and the cost reasonable.
22 février 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Not a good company to deal with
I phoned and explained that my watch had been to Tissot who could not repair it as the parts were no longer available. Was told this would not be a problem as they could repair it with non Tissot parts. I sent my almost 50 year old Tissot Seamaster for a service and repair, they quoted over £300 which I thought was a bit much but as I liked the watch I thought I would go ahead.
The watch came back worse than it was when I sent it, when it came back it would gain at least 1 minute a day. When I phoned to complain I was told that as this was a vintage watch this was acceptable they would normally run at +or- 30 to 90 seconds a day, I explained it was better before they got it but only got told again about the plus or minus running.
I said I use a watch winder every night but apparently it doesn't work with old watches !!!
When I pull the winder out it no longer stops the watch which means I cannot set it to exactly the correct time.
I asked for a breakdown of the work done which I was charged over £300 for, they wouldn't tell me even though they should have a list of work done by their technicians.
All in all I would not recommend this company
25 avril 2023
Réponse de Repairs By Post (Watch Repairs)
I'm sorry to hear about your experience with the watch repair service from Repairs by Post. It's disappointing when you have high hopes for a repair and end up with a less than satisfactory outcome.
However, it's important to remember that vintage watches can indeed be quite delicate, and their repair can be a challenging task. Plus, there can be limitations when it comes to sourcing original parts for older timepieces.
Unfortunately, you stated that your watch came back in worse condition, But our tests showed that your watch was in parameters and working well for its age, and the timekeeping expectations are undoubtedly frustrating. Communication should have been clearer about the expected performance of the watch after the repair.
While your experience has been less than ideal, it's worth considering that every business may have its challenges, and it's possible they could learn from this feedback to improve their services in the future.
If you decide to explore other repair options for your vintage Tissot Seamaster, I hope you find a solution that meets your expectations and restores your watch to its former glory. Thank you for sharing your experience, as it can help others make informed decisions when choosing a watch repair service.
I do not recommend using this service
I do not recommend using this service. I submitted my watch in good condition for a simple battery repair and it was returned to me with a missing crystal. I have asked the team to repair my watch so that it can be returned to me in the condition I submitted it in (with all crystals and none were broken) but they have claimed it is not their fault in spite of my photographic evidence showing before and after pictures.
Please exercise caution when using the service as my experience has been that the now required repairs will cost me three - four times the price I paid for my watch repair and also repairs by post will not accept responsibility for their actions so I have to pay a huge bill and have a broken watch with a missing crystal.
10 mai 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
We apologise for any inconvenience you experienced with our service. We understand your frustration and appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and would like to address your concerns leading to your review.
Firstly, we take full responsibility for any mistakes made during repair. We strive to provide the highest level of service. Regrettably, your watch was returned to you with the already present deteriorated crystal. We understand the importance of maintaining the condition of the items entrusted to us.
Upon reviewing your photographic evidence, we acknowledge that the missing crystal occurred after we returned the watch to you. However, our primary focus was on the internal workings of the watch and not the bracelet.
We apologise for any confusion caused by our previous response. We understand that the bracelet is an integral part of the watch. We regret that it deteriorated after our repair work was completed, which is not uncommon with the type of bracelet.
While we do our best to handle repairs with the utmost care, it is essential to note that the nature of certain bracelet crystals, including the ones on your watch, can deteriorate over time. This deterioration is a common occurrence after many years of use. Our internal work on the watch itself does not directly cause it. Unfortunately, in this case, the crystals cannot be replaced due to the nature of the bracelet.
We deeply regret the inconvenience this has caused you and apologise for any misunderstanding or miscommunication. We value our customers and their satisfaction and would like to make amends for your negative experience. As we discussed, We are happy to discuss the possible solutions and see if we can assist you in resolving the situation.
Please feel free to contact our customer service team directly, and we will do our best to find a resolution that meets your needs. We appreciate your feedback, as it helps us improve our services and ensure a better experience for all our customers.
Thank you for bringing this matter to our attention
DREADFUL COMPANY
DREADFUL COMPANY. It took six months for them to repair (!) my watch, despite repeated requests from me they wouldn't keep me up to date as to why it was taking so long.
When I finally got it back the winder had no resistance and when I pulled the crown out to adjust it, the crown and stem came right out.. This from the workshop!
I sent it back and it took a further four weeks to return it. It is still not right as the day wheel doesn't operate properly. It will not be going back again.
Further, when they do a condition report on your watch so you can't claim they have damaged it they will say scratched glass, bezel, case strap and back, also 'general wear' on their return acknowledgement of receipt of your watch! My watch had just been professionally refurbished and was mint.
I will never use this company again.
24 septembre 2022
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
We apologise for the inconvenience you experienced with your watch repair and appreciate you bringing your concerns to our attention. We understand your frustration with the extended repair time and the need for updates regarding the progress of your watch.
Please allow us to clarify the situation. In your case, we informed you in advance that the repair required the involvement of the brand service centre, as certain parts needed for the repair were only available through them. Unfortunately, there were unforeseen delays in procuring these parts, originating from Switzerland. This resulted in a longer-than-expected waiting time for the repair to be completed. We would hope that the handling of your repair and guarantee claim warrants an improved review.
Regarding the issue with the winder and crown, we deeply regret that the repair was not performed to the expected standards. The mishap with the crown and stem coming out should have occurred on testing in the workshop. We set the time before return without any issues and sincerely apologise for the oversight. We understand that this further delayed the repair process and caused additional inconvenience for you. We hope that the extended 24-month guarantee would offer peace of mind.
When you sent the watch back to us, we aimed to rectify the situation promptly. However, due to the backlog caused by the parts mentioned above delay, it took longer than anticipated to return the watch to you. We regret any frustration this may have caused.
We are genuinely sorry to hear that the day wheel is not operating correctly, even after the second repair attempt. Our goal is always to ensure every repaired watch functions flawlessly upon its return. We understand your decision not to return the watch to us again and respect your choice, but we have attempted numerous times to contact you without a response.
Regarding the condition report, we assure you that it is not our intention to deceive or misrepresent the condition of your watch. The report is prepared to document the watch's condition at the time of receipt and is based on our observations. We apologise if there was any discrepancy between the report and the condition of your watch as you perceived it. Your watch being professionally refurbished and in mint condition is an important consideration for us.
We genuinely appreciate your feedback, as it helps us improve our services. We understand that your experience has left you dissatisfied and convinced that you will not use our company again. We are truly sorry for failing to meet your expectations. We would like to assure you that we take your concerns seriously.
If there is anything we can do to rectify the situation or if you have any further feedback you would like to share, please do not hesitate to contact us directly. We value your business and would welcome the opportunity to address your concerns and regain your trust.
Once again, we apologise for any inconvenience caused and thank you for your feedback.
good watch
.final price as quote/ time returned as quote/ returned watch like new.
3 mai 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Replacement glass for Braun watch
Needed a replacement glass and strap for my Braun watch, RBP did a great job and went the extra mile by replacing the case. The repaired watch was returned well packaged and looked like new. Good communication throughout and reasonably priced. The repair took 8 weeks but was fine given the result.
12 avril 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
RBP returned my grandfathers 100 year…
RBP returned my grandfathers 100 year old silver pocket watch to life after being neglected for many years.
It is now working perfectly and looking great.
They did a great job on this special watch.
28 avril 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your pocket watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Omega Watch Service
I had an Omega Watch serviced. Communication was excellent, all questions answered promptly and an update provided at each stage. Postage there and back was quick. The Watch was serviced professionally, also cheaper and quicker than my previous experience with the main dealer. I would thoroughly recommend Repairs By Post and will be using them again.
2 avril 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Omega watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
A positive experience
My watch was returned in perfect working order and condition. It would have been nice to know what work was carried out but other than that this was a very positive experience.
6 avril 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
A sound company
The service was really good and once received the quote was given, so I knew exactly what all the costs were. The repair was very prompt and I received regular updates on the progress, and the service included a new battery.
4 avril 2023
Avis spontané
Réponse de Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
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