Repairs By Post (Watch Repairs) Avis 

Amazing service! Communication is second to none. They finally got my watch working again! Thanks again and highly recommend!

RPB have beautifully restored a very precious watch that had water damage when the actual manufacturers said it couldn’t be done. It has come back looking good as new and I’m so grateful. Can’t recommend this company highly enough, thank you.

I had a faulty Armani watch which was sent to Repairs by Post to evaluate. I couldn't be happier with the finished result!
Its looking beautiful and despite being over 15 years old, it looks brand new!
Thanks so much for making such a lovely job of repairing. If I had 1 complaint, it'd be the length of time taken from start to finish but they did keep me informed throughout.
Highly recommend.
Darlene

My Phillip Stein watch is not one that many are able to deal with & though it took rather longer than I had hoped it came back in Tip Top condition & I was delighted

Repairs by Post did a really good job servicing my 24 year old Omega Seamaster, when it was returned it looked brand new. I would recommend them

Excellent service, great ongoing communication & first class repair,would not hesitate to recomend.

Great service from start to finish from Jonothan and his team.
My watch came back looking like new , i can highly recommend these guys and would definitely use and recommend them to friends etc
Cheers

Dan

I sent my watch in because of their relationship with Shinola. I had a bit of water in the face of the watch after swimming in the pool. They had custody of my watch for 5+ months and beyond the back-n-forth about fees which were quoted at round 33% of the watches value, I received my watch back more damaged than when I sent it. The seconds hand has been cut/clipped shorter and is bent. The crown is also not winding and the watch is not ticking (it is an automatic). I am dealing with Shinola directly now to repair my watch to see if I can restore it to what it was before sending it to this company.

Fantastic service at a reasonable price. The Tracking Service is excellent informing you of the process your watch goes through from thre moment they receive it to the moment they return your watch to you.

What is so good about Repairs by Post is that you are continuously informed of each stage in the repair process. Also the repair costs are reasonable and the service quick and efficient.

Excellent company reasonable price and kept informed as to what was happening will use them again

Whilst I agree with other reviews that the time taken is very long from start to finish, you are advised the process does take time. Following numerous conversations with the helpful support staff the delays are the result of a lack of skilled watchmakers to meet the current level of demand. My watch came back on time with the schedule of repairs complete and whilst expensive, the watch is then guaranteed for 2 years and its all relative when compared to the maintenance of other expensive items e.g. the car.

The business model here seems to be to send off watches to a group of trusted repairers and to return them to customers directly from the repairers. It may be that the competence of the repairers varies. My wife’s watch was not correctly repaired initially and there was a certain amount of wriggling (did you handle it roughly, why did you try to set the time, and finally after it had been returned “but we can’t find anything wrong with it”). But finally it was repaired correctly under the terms of the guarantee after he was sent a video of the malfunction. We are now happy. Clearly Jonathan works hard at his business but if it to succeed he must inspect the items before they are returned, be very careful about his repairers, and act in a generally more honest and straightforward fashion when something isn’t right.

I sent my watch off with a request to have it calibrated only. Unfortunately this was not a service the business provided. My mistake.
Had excellent communications from the business and full explanation given.
I paid the return fee, as stated on website and watch was returned in same condition I sent it.
Fine comms

Great service from Jonathan and the team, who kept me informed of the process and patiently answered my endless question. My Junghans Chronoscope was in dire need of repair, with cracked glass and the stopwatch function not working. RBP returned it to its previous glory, including brand new original Junghans strap. Looks like new, works well, and I will be back for regular maintenance. Couldn't recommend the service enough, despite being initially apprehensive about my cherished valuable being handled remotely.

Thank you guys!

They're here to make money from you first and to be a Watchmaker second.
I inherited my uncles watch when he died. A Mont Blanc Flyback. I found Repairs by post online as one of the hands had fallen off. I emailed them and said I had no idea of the value and sent them some pictures which they "assessed". I was advised to send them the watch which I did.
Next thing I get an automated invoice email for £28 with the note "Fake/Replica". So not only do I find out the watch I inherited from my deceased uncle is a fake by an automated email but they want me to pay £28 for it's return. I then found deep in their T&Cs the return should cost £24.
Their website says send the watch for free but they hide the return postage fee in T&Cs they know nobody reads.
They seem dishonest, insensitive and greedy to me.

Don't be lazy like me, take it to your local Jewler instead.

Good service from start to finish, kept informed of progress, took a little longer than expected but believe it was a part issue. Would highly recommend this company

Re Customer Service?
After sending text to the md requiring the return of my watch, I received a text from customer service explaining that a chat with me and to use a link to schedule a call. Unfortunately, I was recuperating ill health with my daughter in Texas and would wait till I returned to England.
31st March the md phoned me to confirm that the watch was posted with Royal Mail and it must be that the watch had gone missing somewhere along the line. Neither of my next door neighbours had a package for me left with them and Confirmed this.
The md then said he would have to contact his insurance company for settlement. I had a fairly good idea of the valuation having gone online to check the prices of my Enicar Sherpa 300 Graph watch.
I am pleased to confirm that the money has been paid into my account, which restored my confidence and trust with RbP and the managing director,
I must be partially to blame as well for not nagging continually for the return of my watch. But being 82 next month, I decided that I could no longer be as patient as I had been.
So all is well that ends well. For that reason, I have awarded 4stars

Very satisfied with the work done to my watch.Kept up to date with the repair all the way. I recommend Repair By Post