They are amazing. We purchase monthly their 20% primal ground beef and chicken quarters. Tonight, I’m trying their chicken tenderloins in a chicken piccata☺️ I highly recommend this company. Know wh... Voir plus
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Lisez les avis des autres
REP products are made with intention and purpose - taking care of the land in the production of our food. I support this mission and appreciate how much better pasture raised animals taste over the ma... Voir plus
Rep has been delivering quality products to me for years! They’re my go to for chicken and beef products. They’re a company you can trust and shipping is always done with excellence and sweet notes... Voir plus
L'entreprise a répondu
While I would usually give a five-star review on everything I receive from Rep Provisions, I didn't care for the beef bacon I ordered with my last shipment. I would like to remove that - only that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Marché fermier
- aussi dans
- Boucherie
- Boutique de produits diététiques
- Livraison de repas à domicile
- Produits carnés
Écrit par l'entreprise
REP Provisions is a direct-to-consumer meat delivery company. We raise grass-fed and grass-finished beef, soy and corn free pork and lamb. We also provide no-soy pasture-raised chicken. All of our animals are free from antibiotic and mRna vaccines. Our farms are chemical free meaning we don't use fertilizers, herbicides or pesticides. Our mission is to regenerate America's grasslands and improve ecosystem health by supporting local regenerative farms to build a more resilient and transparent food system. We have been safely delivering regenerative, nutrient-dense clean protein to 48 states for more than 5 years.
Coordonnées de contact
Etats-Unis
- repprovisions.com
4,7
Excellent
823 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good company
APOLOGY TO REP PROVISIONS AND KIM
I received a correction email from the insurer, and they told me ' don't worry. Your order is covered, even if the contents is damaged to no fault from damaged shipping.
I am very sorry that I didn't wait a little bit longer before writing this review. My shipment got here on time and it was packaged well.
I wish I could give them zero stars. I ordered some steaks from them. I cooked them perfect because I've been cooking grass-fed and finished meat for 3 years. They were very tough. Neither I nor my husband even chew it so I ground it in a food processor. I still couldn't chew it.
I contacted the company for their guarantee, and they told me the shipping company has to refund my money for the steaks. I contacted the shipping company and they told me they only pay if there's damage to the packaging or the inside that's their fault. They don't pay for the fault of the meat if it's tough. The meat arrived perfectly Frozen. There is nothing wrong with the shipping.
This company gave me instructions to file a complaint with the insurer, and they wanted me to lie and tick the box that said damaged packaging. I won't lie. I'm very disappointed with them.
Added after reading their response
I didn't lie about anything. You can try to defend all you want. I have the texts saved, so if you want to prove I'm lying, I can copy and paste them so everyone can read.
You denied to reimburse your guarantee that your meat is good, and tried to blame it on shipinsure damage. You asked me to file a complaint with the shipping company for a damaged package so they could pay for your bad meat.
To file a complaint for a damaged package, I emailed the company and they sent me their policy. They asked for a photo of the damaged package and I don't have it because it wasn't damaged.
Anyway, I did get a refund but the company told me it was from ship insure. It couldn't have been because I didn't send them the pictures they wanted of their damage. So rep provisions did give me a refund, but they claimed it wasn't from them. Weird
26 octobre 2026
Avis spontané
Réponse de repprovisions.com
We’re sorry the steaks did not meet your expectations. However, your accusation that we asked you to lie when submitting the claim is false, and we must firmly correct that statement. I have read all of the text messages you sent to one of our team members and she did not ask you to lie, but actually told you to tell the truth, which is that you were not satisfied.
We directed you to ShipInsure, the package protection company you purchased coverage through at checkout—not the shipping carrier as you have stated. Our referral was for ShipInsure to review your concern and determine whether it qualified for coverage. You provided a photo to us from online showing us that ShipInsure does not cover the dissatisfaction of products, yet you didn’t try to submit a claim, which is a quick and easy process. I explained to you that we have a special agreement with ShipInsure and part of the special agreement that we have with them is dissatisfaction. You were never encouraged to misrepresent what happened or claim that your packaging was damaged. My team member showed you exactly where to type “I’m not satisfied” on the form.
We also explained the variations that can occur in grass-finished beef and offered cooking guidance to help address your concerns. That guidance was intended to help, not to dismiss your experience or your cooking knowledge.
I personally followed up by email to ask whether you had submitted a claim to ShipInsure, but you have not responded. Without that response, we have been unable to confirm whether you filed a claim or what the outcome was.
You are entitled to share your dissatisfaction with the steaks. However, claiming that we instructed you to be dishonest is a serious and inaccurate accusation. We ask that you correct that statement and respond to our email so we can clarify where things stand with your claim.
Updated reply:
I will be happy to send those screenshots to your email as well. If you could point me in the right direction where our team member told you to lie, I would appreciate it. But in those photos, you will notice she told you to type that you were “not satisfied”. Never were you told to lie. I will also provide you a photo showing that ShipInsure did in fact cover your claim, not us.
Additionally, you’re misunderstanding the facts. ShipInsure is not the shipping company that shipped your order. They are the company that covers any problems with the products. You purchased this at checkout, which was a great thing to do. Your statement that we blamed the problem on ShipInsure damage is not accurate, Nor did we blame the problem on the shipping carrier. We were simply trying to direct you on how to make a claim for your dissatisfaction so that you could be refunded. You’ll see that in the text messages that I emailed you.
Updated reply: Thank you so much for your updated response to your review Amber. We heytruly do appreciate your kindness and for taking the time to share that. We are really glad that everything worked out! Thank you again! 🙏🏻🥰
Réponse de repprovisions.com
Hey Patricia! We love knowing you’re pleased with the quality and that your order reached you quickly! Thank you for choosing REP and supporting regenerative agriculture and our small family farms. We’re super grateful for you!🙏🏻🥰
While I would usually give a five-star…
While I would usually give a five-star review on everything I receive from Rep Provisions, I didn't care for the beef bacon I ordered with my last shipment. I would like to remove that - only that - from my usual order. Is this the correct format to do that?
Margaret Floyd
21 octobre 2026
Réponse de repprovisions.com
Hi Margaret! We’re super grateful for your continued support and really appreciate your honesty about the beef bacon. We’re sorry it wasn’t to your liking. A Trustpilot review isn’t the best place to request a subscription change, but we’ll be happy to help you remove only the beef bacon while leaving everything else unchanged. You can either log into your subscription by clicking on “my subscription”, and then click on “view details” to make that adjustment by deleting it, or you can email us at kim@repprovisions.com so we can make sure we have the correct subscription. Thank you for being such a loyal customer!🙏🏻🥰
Regenerative Meat Source
Quality food resource where regenerative practices is a must. Pricing is not bad when you think about the rnd results of your overall health.
14 octobre 2026
Réponse de repprovisions.com
Hey Rhonda! Supporting regenerative practices and providing families with quality food is at the very heart of what we do. We’re super grateful that you recognize the value behind raising food the right way and investing in your long-term health. Thank you for supporting our mission and our small family farms. You are such a blessing to us!🙏🏻🥰
Not a trustworthy company.
>>> My credit card has no record of you refunding my order as you state below. More lies from your company. When will it stop?!?!
Not a trustworthy company.
Updated post company reply: more dishonesty. The company didn’t honor a clear marketing offer, and refused to refund the order when questioned on this. They were not honest during the sales process, are being dishonest now (in their response) and therefore I very seriously question if they are being honest about the source and quality of their meat. There are too many good options online - I suggest we all avoid this company totally.
Update 2: I had my first piece of meat - a pork chop. I get better quality meat at Whole Foods for half the price. Taste and texture were off. Avoid this company.
Update 3: If you really feel this way - and aren't just putting on a show for the review page - you should have refunded my order in full when the issue was surfaced and I requested to cancel the order. That would have solved all issues and you would have a leg to stand on in regards to integrity. Especially since I added significantly to my order to hit the "free shipping" threshold. But... You did not. All this prose here is just dishonest justification for bad practices.
18 octobre 2026
Réponse de repprovisions.com
Hi Hoyt, I understand you are still upset over the surcharge fee that was applied to your order due to the area you live in. As I stated in our previous email communications, the $14.95 fee that you are seeing is a surcharge fee because our carrier rates went up for certain zip codes. Unfortunately your zip code is an area that is very expensive for us to ship to. When UPS and FedEx raised our rates, we either had to make a decision to stop shipping to those areas or continue to give our customers that option. But in order to continue to provide that option, we had to add a surcharge. I’m really sorry about that. As I mentioned before, we have this fee stated in several areas before placing your order, including at the top of the website on the banner, in our FAQ section, as well as checkout before submitting your final payment. This does not make us an untrustworthy company and we’re sorry you feel that way. We’re also very sorry it didn’t work out but we truly do appreciate you for considering us. 🙏🏻
Edited reply: Again, Hoyt, we are truly sorry you feel we have been dishonest. As previously mentioned, our surcharge fee is disclosed in several areas throughout our website, and we regret that you may not have seen those disclosures. Honesty and integrity are at the heart of everything we do, and they are values our small family farms take very seriously. We would never intentionally mislead or deceive our customers.
We understand that we may not be the right fit for you, and we respect that. Regardless, we sincerely appreciate you giving us an opportunity and wish you nothing but the best moving forward. Many blessings to you!
Edited reply: Hoyt, again, we are truly sorry for your dissatisfaction with your experience. At this point, we are honestly unsure what more we can do to resolve your concerns. We have refunded your order and have taken the time to explain our policies and the reasons behind them.
As previously explained, once an order has been processed, our payment processor charges us a $15 fee when that order is canceled. This cancellation fee is also disclosed on our website, along with our other policies, so customers have access to this information before placing an order.
What is particularly disheartening is the continued suggestion that our company operates dishonestly. We take accusations of dishonesty very seriously because honesty, integrity, and transparency are foundational values of our business. We are a network of small family farms working incredibly hard to raise our animals responsibly, care for our land, and provide quality products to our customers. We have built our business on these principles and would never knowingly mislead or deceive anyone.
We fully respect your right to be dissatisfied with our policies or to decide that our company is not the right fit for you. However, disagreeing with a clearly disclosed policy does not mean a business is operating dishonestly.
We have made every reasonable effort to address your concerns, explain our policies, and resolve the matter fairly. While we understand that our explanations may not change your opinion, we do hope you can respect that our values and intentions are not what you continue to suggest.
We sincerely appreciate that you gave our small family farms a try, and we wish you nothing but the best moving forward.
Edited reply: I apologize, looking at your order, I see that after we told you about the $15 fee cancellation fee, you decided that you wanted us to go ahead and ship the products, which we did. I made a mistake by saying we refunded your order, but we did not refund it since you changed your mind and asked us to ship your products. I don’t know what else I can say to you from here on out, Hoyt. We have tried to be kind and honest and apologetic. We have done everything right, and we apologize you do not agree. This is turning into harassment, and we will not continue to respond to any more of your comments.
Just that's it simple
Just that's it simple, straightforward and we are happy with the quality and service.
Really appreciate you all
thank you as always
Antje &Russ
21 octobre 2026
Réponse de repprovisions.com
Hey Antje and Russ! We’re super happy that REP continues to be simple and straightforward for you and that you’re pleased with everything! We really appreciate you both, too. Thank you for your continued support of our small family farms and for being such a blessing to us! We are super grateful for you! 🙏🏻🥰
Easy ordering because I subscribed
Easy ordering because I subscribed. Fast delivery and meat is frozen solid. No worries about spoiled meat or thawed out meat. Taste is great and worth the $.
21 octobre 2026
Réponse de repprovisions.com
Hey Connie! We love hearing that your subscription makes ordering easy and that everything arrives quickly and frozen solid! We’re super happy you’re enjoying the taste and feel it’s worth every dollar. Thank you for continuing to trust REP and supporting our small family farms. We truly do appreciate you!🙏🏻🥰
Réponse de repprovisions.com
Hey Carol! Calling it the best meat is one incredible compliment! We’re super happy your order reached you quickly and that you’re enjoying everything enough to recommend REP to others. Thank you for supporting our small family farms. We’re truly grateful for you!🙏🏻🥰
Excellent meat
Excellent meat! Everything I’ve tried steak, hamburger, chicken, ham, pork shoulder and breakfast sausage all tastes great and our family loves how heathy it is for us.
Thank you REP!
12 octobre 2026
Réponse de repprovisions.com
Hey Kathy! Wow, you’ve tried such a wonderful variety! We’re super happy all of those products have all been a hit with your family. Knowing you feel good about feeding your family our products means more than you know. Thank you for choosing REP and supporting our small family farms. Your family is such a blessing to us!🙏🏻🥰
Ordering my first package was super…
Ordering my first package was super easy. The items I received taste great and the prices are awesome!
20 octobre 2026
Réponse de repprovisions.com
Hey Christina! We’re super happy your first order was easy and that you’re loving both the taste and value of everything you received! Thank you for giving REP a try and supporting our small family farms. We’re truly grateful to have you as part of our REP family!🙏🏻🥰
Chicken is amazing
Chicken is amazing. Hard to find soy free chicken. Packaging and shipping are both fantastic!!
20 octobre 2026
Réponse de repprovisions.com
Hey Rick! We’re super happy you found our soy-free chicken and think it’s amazing! It means a lot to hear that the packaging and shipping impressed you, too. Thank you for choosing REP and supporting our small family farms. We truly appreciate you!🙏🏻🥰
Réponse de repprovisions.com
Hey Darren! You’re awesome review is exactly what we hope to hear! Thank you for choosing REP and supporting our small family farms. We’re super grateful for you!🙏🏻🥰
My wife Ofelia and I are enjoying the…
My wife Ofelia and I are enjoying the Grass Fed meat. Thank you. Blessings
13 octobre 2026
Réponse de repprovisions.com
Hey Manuel! We’re super happy you and Ofelia are enjoying the grass-fed meat! You know we love you guys! Thank you both for choosing REP and supporting our small family farms. Having customers like you is such a blessing to us. Blessings to you both!🙏🏻🥰
we like the flavor of the meat
we like the flavor of the meat! we'll need to work a little bit with cooking techniques. will be buying ground beef in the near future!
customer service was prompt!!!
20 octobre 2026
Réponse de repprovisions.com
Hey Roger! We’re super happy you’re enjoying the flavor and that our team was quick to respond! Grass finished beef can cook a little differently, and we’d be happy to share our cooking tips anytime. Please let us know! We’re excited for you to try the ground beef! Thank you for supporting our small family farms! We are super grateful for you! 🥰
Highest quality
I have been buying their meats for over a year . Great communication excellent High Quality Meats and reasonable pricing.
20 octobre 2026
Réponse de repprovisions.com
Hey David! Thank you so much for supporting us all this time! We’re super happy you’ve been pleased with the quality, value and communication from our team. Loyal customers like you are such a blessing to us and our small family farms. We truly appreciate you!🙏🏻🥰
Trusted Quality
Arrived as it should still frozen and well packed. Will be ordering again soon.
13 octobre 2026
Réponse de repprovisions.com
Hey Michael! We love hearing that everything arrived frozen and packed just as it should! We’re super excited to know you’ll be ordering again soon and so thankful that you have stuck by our side all this time. Thank you for choosing REP and supporting our small family farms!🙏🏻🥰
Great choice!
The meat arrived on time. The box was wrapped very well I did pay for the extra protection.
13 octobre 2026
Réponse de repprovisions.com
Hey Kim! We’re super happy your meat arrived on time and that you were pleased with how carefully everything was packed! Thank you for choosing REP and adding package protection for that extra peace of mind. We truly appreciate your support for our small family farms! You are a blessing to us! 🙏🏻🥰
Shipping and handling were perfect!
Shipping and handling were perfect!
Flavor of beef and texture were not outstanding.
Leesa
19 octobre 2026
Réponse de repprovisions.com
Hi Leesa, thank you for taking the time out of your day to provide your feedback. We are so glad shipping and handling went well and so sorry you did not have a great experience with the meat. That’s typically not what we hear from our customers, so we are very sorry it didn’t meet your expectations. Grass fed, grass finished beef is very different from grass fed, grain finished beef. It does need to be cooked differently and we have some great prep and cooking tips we like to share with our customers if you’d like for us to share those with you. We truly do appreciate you giving us a try. It means the world to us!🙏🏻🥰
Great customer service
Great customer service. I wanted to change boxes and they were very accommodating. But the beef is sooooo good!
19 octobre 2026
Réponse de repprovisions.com
Hey Janey! We’re super happy our team could help you switch boxes and make the experience easy for you! Hearing that the beef is so good is music to our ears! Thank you for choosing REP and supporting our small family farms. We truly appreciate you!🙏🏻🥰
Réponse de repprovisions.com
Hey Carmel! Hearing you call it the best meat anywhere just made our day! Thank you for choosing REP and supporting our small family farms. Your support is such a blessing to us!🙏🏻🥰
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