Homebody Avis 48

I had a very unsatisfactory experience with Homebody. My policy was supposed to be cancelled as my lease had ended and I already moved out. They continued billing me so I called again to cancel service and their customer service representatives were extremely rude and unhelpful. They said they would refund the premium forward, but would not backdate it to my move out nor repay the “convenience fee” they were also charging. Very unprofessional behavior and I would not recommend anyone use them.

One star is too much for this company. They have been double charging me for over a year! You call and it takes forever to talk with someone. Then they have no one that can help. Its what they say period. I will be filing a report with my bank! BIG SCAMMERS

On Hold forever and they couldn’t even help me. The apartment complex is blaming them and homebody is blaming the apartment complex. Miserable experience with a miserable company. Avoid at all costs

I don’t remember the representative’s name. He did tell me in the the beginning of the phone call. I was a little upset about my bill. He kept his composure. He was very patient. He listened to the last call about my bill and confirm that it was not paid. He also informed me that once my bill is paid that the rental office will get their confirmation that it was paid. He also informed me that once my bill is paid. To confirm with the representative that I will get a confirmation letter sent to my rental office. I would definitely recommend Home body rentals insurance to my friends and family. Thank you services.

I want to commend Anna for her exceptional support in resolving insurance verification issues for over a dozen residents. She was patient, clear, and informative, ensuring she understood the issue while also equipping her team with guidance for future verifications. Her professionalism and dedication turned a challenging situation into a smooth experience, and her efforts made a real difference for both residents and staff.

Jenessa is the best agent you have. If everyone on your staff was like her, than you are running a fantastic business. She is thorough, kind, straightforward and fast. Please tell her and her managers that she is amazing.

The agent in charge of my policy cancellation and updating a new one was great. He offered an option to decide what to do, gave great information to trust them, and answered my questions gently. He also repeated my important information to make sure if it is correct, which made me relieved. Thank you so much for giving me such a great experience with Homebody.

The representative was so knowledgeable and helpful thank you. I forgot his name

The company makes you call them after you upload your insurance so they can approve it. They will also charge you regardless if you upload it on time. They also have extremely rude customer service agents that will not answer questions and just hang up on you.

The agent was clear, patient, very competent, helpful, very personable.

Scam company that exists solely to create useless monthly fees

Really helpful. Anticipated needs, solved the jobs-to-be-done really quickly. Professional

Today was great. I spoke with Mickelle, and she was so nice. I hope I spelled her name correctly, but it's on a recorded line, on July 1, 2025, at about 9:20 am central time. She was so nice and patient.

Had renters insurance with them for 2 years and my e-bike got stolen and they pulled out the fine print declining my coverage saying it’s a “self propelled vehicle” they were not helpful and not following laws when signing up for insurance disclosing what is and is not covered.

If you enjoy being gaslit over $60 in fake fees, Homebody’s email support team is for you. I was charged multiple noncompliance fees despite having active, valid renters insurance uploaded on time, with the correct address — including the required PO Box.

Instead of resolving the issue, email support bounced me around with shifting excuses, vague responses, and zero accountability. They repeatedly ignored what I already provided, wasted my time, and dragged things out over something they could’ve fixed in minutes.

The only reason this didn’t escalate further is because I finally got on the phone with a rep who immediately understood the issue and fixed it. They were helpful, competent, and professional — everything the email support team wasn’t.

Homebody needs to seriously rethink how they handle these situations, because right now it feels predatory. One good rep shouldn’t be the only thing standing between customers and unnecessary charges.

Purchased two overlapping policies in error, called to correct with no issues.

Service is respectful, courteous and quick.

The insurance policy I was forced to get for an apartment was to protect the owner and there for should of been paid by the owner. When renting the apartment they lead you to believe they are to protect the renter and require you to get homebody.com insurance policy. My home was destroyed Oct 2024 by hurricane Helene and Milton. I've asked several times for them to cancel the policy and they say they will and then charge you again. It's May 2025 they owe me a reimbursement and to go honor my request to stop chewing the account. I will have to have the bank so this for me and I worry they will try to continue billing me so I have started making request by email.

I called several times to get my address changed to my property management team’s insurance liking. Yesenia was professional, friendly, and kind throughout helping me! Promote her or raise her pay! The best employee you have!

Switched to allstate for my car insurance and they bundled renters insurance into my new policy for a cheaper rate. Called homebody to cancel and they refuse to refund my policy for the remaining time effectively making me carry double insurance on my rental. Garbage company dont bother

The guy on the phone was very nice.