Response Plumbing Avis 

658
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was thoroughly impressed with Richard and his team. They were reliable, fast and professional. I’m delighted with my new taps; they look fantastic and completely transformed my dated bathroom into a... Voir plus

Noté 5 sur 5 étoiles

Richard and team kept me informed about timings and reminders sent. They arrived promptly, explained the problem, gave a quote and fitted new part to toilet cistern. Payment was easy and follow up te... Voir plus

Noté 5 sur 5 étoiles

We needed a shower to be replaced and this involved removing tiles (which proved to be a lot more time consuming that anticipated as they were very dense and heavily grouted) and cutting a new tile).... Voir plus

Noté 5 sur 5 étoiles

Ii have used Response Plumbing for a no of years.They have installed 2 bathrooms,helped with s kitchen and resolved several plumbing problems.Richard and his team are prompt,reliable and complete wo... Voir plus

À propos de l'entreprise

  1. Plombier

Informations provenant de diverses sources externes

Response Plumbing pride ourselves on being an efficient and professional company, we are a local company that boast a large customer base in and around the surrey area. We provide a reliable and quality service to all of our customers and with our wealth of experience, can offer you the complete plumbing service, from a leaking tap to a blocked toilet. All of our work is guaranteed for 12 months and we do not charge a call out fee.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

658 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(658)

42 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Another successful visit from Resposne…

Another successful visit from Resposne plumbing.

Turned up same day and fixed the leak and blockage in 20 mins.

Easy to deal with, always turn up on time and alway fix the problem!

Thanks Resposne!

10 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Refurbed En Suite

Response completed a job last year, a new bathroom, and as that was carried out to my satisfaction I decided to use them this month to replace the en suite.
Richard planned the work following purchase of the suite, including tiles and flooring.
I also requested a new window and some brickwork.
Everything was done to times agreed. All the trades involved turned up as expected and on time. All were tidy following work carried out.
The work was completed and I am really happy with the result. No complaints.
I would certainly recommend them.

3 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

WC repair

Richard's plumbing knowledge and expertise were evident to me immediately - as soon as he arrived and assessed the job. He gave me confidence and he did a great job with a very fiddly repair on a leaking wc.

24 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

No water supply to our bathroom.…

Richard was able to respond and attend to the plumbing problem in the house in very quick time. Problem explained and solved ( although took a while for air lock to go completely). Always very pleasant and friendly.

3 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

No hot water

Richard, from Response Plumbing arrived earlier than expected ( I already had a very busy day lined up). He solved the problem extremely quickly, without any great expense, in about 30 minutes or so.
I would definitely highly recommend his work and he is a very personable young man.
Thank you again, Richard !

13 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

One of the best plumber there is

Thank you for the recent work that has been completed in our rented home. I just wanted to thank you for the prompt professional service provided. Richard is very professional, clean, tidy, friendly, punctual and worked his socks off. Richard went above and beyond and stayed late to finish the work installing shower previously and now fixed the overflow. He was courteous and extremely hardworking. I would recommend Richard one of the best plumber and owner of Response Plumbing Limited to everyone. Thanks again for all the hard work and the efficient service provided. Nice to know there’s still honest and trustworthy people around.

20 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Very disappointed with this company

Very disappointed with this company! We had arranged for them to come and give us a quote for our bathroom to be refurbished. Despite receiving two texts the first confirming the appointment and then followed by a reminder, our appointment for between I3.00 -15.00 was not upheld. Richard eventually arrived over an hour late. We did receive a text at 15.58 to say he was on his way. Prior to that apart from the reminders nothing, not even an apology. Richard arrived and went to see our bathroom with my husband. Within a few minutes they were back downstairs
and Richard had left. He didn’t want to even quote for our bathroom refurbishment because we had decided on wall panelling instead of tiling he didn’t even give us a quotation. We are always advised to champion local trades so I am disappointed that we weren’t even considered in this instance.

10 avril 2024
Avis spontané
Logo de Response Plumbing

Réponse de Response Plumbing

Thank you for sharing your feedback regarding your experience with us. We sincerely apologise for any inconvenience caused by the delay in our scheduled appointment. We aim for punctuality, however, an unforeseen delay in our schedule impacted our timing that day. We appreciate your understanding and are grateful that we were able to keep you informed with timely updates.

We understand there was a misunderstanding regarding the services we offer. At Response Plumbing, we aim to deliver top-quality bathroom refurbishments and have chosen to specialise in solutions that we believe provide the best long-term value and satisfaction to our customers. Unfortunately, due to past experiences with wall panelling and the potential issues it can pose, such as significant damage from damp, we do not offer this as a service. This decision is in the best interest of ensuring the longevity and quality of our work.

During our visit, after discussing the available options with your husband, it became clear that our preferred methods did not align with what you were looking for. We regret that this led to us not providing a quote as it seemed your project preferences differed from the services we specialise in. Furthermore, I apologise for not being able to discuss this with you directly at the time due to your unavailability.

Please know, our intentions were always to provide you with the best possible advice and services suited to your needs. Following our visit, I reached out the next day to offer further assistance and advice, hoping it might be beneficial as you continued your search for suitable bathroom solutions.

We value every opportunity to help our community members and support local projects. If there’s anything more we can do to assist you or provide further clarification on potential bathroom solutions, please don’t hesitate to get in touch. Your satisfaction and the quality of your home improvements are important to us, and we wish you the best with your bathroom project.

Warm regards,

Richard
Response Plumbing

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