ReSupply Avis 

Our experience was very good. We received a call and text concerning the pick up time.
Upon the arrival of Nathan and his helper, the sofa was taking apart for easy loading. This took them about 5 minutes to load and receive payment.

The driver and loaders were amazing! Quick punctual service!
However-the hidden recycling fee should be included in the estimate! Our price went up by 50% and it was no longer something that we could manage financially. Had we known when we made arrangements, we could have adjusted our budget.
This is basically an underhanded, bait and switch technique!
Burying it in your website is shady

Andrew M. made this delivery seamless.

Updates of delivery,
Driver very personable, on time, efficient

They got in and out quickly with no issues.

They were great
Quick, polite and efficient

Update: Management responded quickly and appropriately with a refund — and pledged to make changes to their system causing the issue. My wife and I will now use them once again, and with joyful confidence in their care for customers and their professed mission. [initial review: We were charged when the drivers arrived for an additional $40 recycling fee, which was not a charge nor an issue were advised of ahead of time. We paid for delivery to a specified party. Delivery guys said it "happens all the time."]

Even though I chose a "couch" on the website and described it as a "6-person modular couch" the delivery people still raised the price during pickup. I think there needs to be a better way to avoid that price increase.

The gentleman that picked up my items was very pleasant, polite and patient.

On time , friendly and very helpful!’ I would call again!’ Thank you very much!

Great communication about driver information, pick up time and costs involved. Adam (driver) was polite and professional, as was the man assisting him.

The team that came was very fast and efficient. There were all extremely friendly.

Final price was nearly twice the estimate. We learned the hard way that the pickup driver counts every part of the furniture donated. For example, a customer may list a queen bed with a headboard and footboard on the Resupply website, but the truck employees arrive and count every part of the bed (4 large parts, 2 extra large part, etc. ) So, our $424 estimate turned into $811 final bill (once everything was on the truck). So we ended up having to pay $811 to give a donation to Habitat for Humanity (bed, dressers, end tables, etc.) It didn’t feel right; it felt like a bait and switch. The driver mentioned that customers are often surprised at the final cost, because customers don’t list their donation on the website properly. It’s the customer’s fault.

This company needs to view the process from the customer’s perspective. If customers have complained about the estimate and final price discrepancy before, do something about it. Don’t count each individual part of a piece of furniture, count it as one piece and give a price. Fix the website calculation so there are no surprises when the final bill is calculated. Otherwise, customers could sour on the whole donation process. I know we did. We wouldn’t recommend using this organization.

Running late but they kept in touch and were conscientious about the rescheduled timing. The guys who came were professional and friendly and it was a pleasure to use Resupply.

very professional. easy going. accommodating service.

The guys were great. Came right on time, were in and out in, like 15 minutes, if that.

Easy to set up donation pick up. The drivers communicated and showed up when they said they would. Friendly and professional drivers, very helpful. Feels good to share furniture that someone else may be need and appreciate.