Easy to schedule an appt for pick-up. Easy to upload photos of item to be donated. The team called this morning to provide their ETA. Arrived w/i 10 minutes of that estimate - they were traveling fr... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What an awesome team that came to help us move my niece out of her apartment and donate her furniture and other wonderful pieces. They were so kind so nice to work with and just hard workers. Everythi... Voir plus
My experience was seamless! I called to inquire on a Friday and on Monday, it was picked up. The communication from start to finish was so clear and it is great knowing that something that I didn't... Voir plus
The delivery team was great. They were prompt, responded timely to text and emails and were cordial. Would highly recommend them as a delivery service. However my problem with habitat is the entir... Voir plus
À propos de l'entreprise
À propos de ReSupply
Écrit par l'entreprise
ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.
To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.
What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.
Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.
Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.
Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.
How ReSupply works
Écrit par l'entreprise
- Schedule your donation pickup today
- Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
- We pick up from anywhere in your home
- Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
- Your donation supports a local nonprofit
- Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.
Every donation is documented
Tax receipt with every pickup
You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.
Coordonnées de contact
41 Winter St, 02111, Boston , Etats-Unis
- 7654366283
- resupply.com
We pick up, so you can give back
4,6
Excellent
22 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service!
The people who came to pick up the furniture were friendly and super helpful!
21 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The final quote added $100 to the…
The final quote added $100 to the initial quote of $138 for one couch. When I submitted the initial order, I uploaded a picture from my IPhone. The final quote was after uploading a picture at pickup which was virtually the same picture I took from my phone. A more accurate quote should be provided upfront, otherwise I would have used a different provider. I would not utilize Resupply again.
21 juillet 2026
Réponse de ReSupply
Charlie,
Thank you for sharing your feedback. We understand your frustration regarding the discrepancy between the initial and final quotes. At this time photos that are uploaded by the donor do not help with the quote. We are working on having potential recycling fees be more upfront in scheduling to be more transparent in our estimate.
I was told the crew was arriving in a…
I was told the crew was arriving in a truck. I had several bags of items, boxes, and a large area rug. They arrived in a small car of all things. Everything was stuffed into the car.
21 juillet 2026
Réponse de ReSupply
We appreciate you sharing your experience regarding the vehicle used for your service. We understand your surprise and concern about the crew arriving in a small car given the items you had. We will be informing our Hauler Partnership team of this so they are aware this occurred.
Timely
Timely
Professional
Greatly appreciated especially due to short notice and HOT weather
Will gladly spread the word
Prompt explanations
Can’t say enough
21 juillet 2026
Great Experience. The team that picked up my donations…
The team that picked up my donations were on time, extremely polite and professional. Communication to schedule the pickup was flawless as was the payment process. Wouldn’t hesitate using this company again or recommending them to a friend. Thanks for a job well done!
21 juillet 2026
Price transparency could be better
Price transparency could be better. It is understandable that online price quote is an estimate. However, it is surprising and disappointing that the contractor can change prices and charge significantly higher than quoted estimate and for less number of items.
Onsite count system is strange. One three seater couch is counted as three items. Then, additional fee for recycling for nine items while the items picked up are only four.
It was my mistake to believe this is a charity operation. Next time, stick with junk disposal companies who can provide free on-site estimates. No gimmicks, no surprises.
21 juillet 2026
Réponse de ReSupply
Thank you for your feedback. We sincerely apologize for the unexpected charges and the confusion regarding our item count system. We understand your frustration with the discrepancy between the initial quote and the final price, as well as the way items were categorized. We are always working to improve our pricing transparency and the clarity of our processes!
Easy process for donation pickup.
21 juillet 2026
Friendly, professional service
Ivan and his co-worker were very friendly, polite and professional
21 juillet 2026
Efficient and courteous staff
Staff was friendly, fast, and very professional. Arrived on time and removed a garage full of furniture efficiently. I will; use again and I recommend highly.
18 juillet 2026
Avis spontané
Reliable but expensive
They did come and pick up my valuable bookcase in great condition from Design Within Reach. They also charged me quite a bit to do so. Win/win for them!
4 avril 2026
Réponse de ReSupply
Meredith, we are glad the pickup was reliable and that your bookcase was collected as planned. We also understand why the cost made the value of the service feel one-sided. ReSupply Priority Pickup is a paid service for the labor and transportation involved in removing and delivering items, but donors should be able to understand the expected cost and decide whether the convenience fits their needs before pickup. Thank you for recognizing the reliable service while being candid about the price.
They don't tell you items must be in…
They don't tell you items must be in pristine condition. If not the charity wont take them. They will but the charity will not. Therefore, if not perfect you will be charged a recycling fee to get rid of soiled or not perfect items.
This is not documted anywhere when you agree to schedule a donation. In fact it is stated items do not need to be in perfect condition. Far from the truth.
Very difficult when attempting to communicate. Text or leave a message only.
Dont bother. I am sure there are others who take less than perfect to help in the community.
16 juillet 2026
Avis spontané
Réponse de ReSupply
Maureen, we are sorry the condition guidelines and possible recycling fees were not clearer before you scheduled. An item's ability to be removed and its ability to be donated are not always the same. Donation outcomes can depend on condition, sanitation, local availability, and receiving guidelines. Those possibilities and any added recycling cost should be easier to understand before pickup day. We are improving how item guidance and potential fees are presented during scheduling. We also regret that reaching a person for help was difficult.
Unreliable, Untrustworthy, Price-Gouging Hucksters
As other reviewers have also noted, Re:Supply’s business model seems to be based on providing the customer with one price and then bullying them into paying a significantly higher price when they show up to do the work. In my case, I had an agreement with :
Re:Supply to pick up and donate two near-new pieces of furniture to a local charity. Re:Supply sub-contracted the work to a trucker who ended up doing LESS work but tried to shaft me by INCREASING the quoted price by more than 75%.
Subsequently, Re:Supply tried to charge the unauthorized and increased price to my credit card although they were notified that I disagreed with the charge. Customer Service only waste time and are unprofessional in their pro-forma responses that are unrelated to the details of the job.
Avoid this disingenuous and deceptive business. They will try to charge you a multiple of the quote you will be given initially.
I would not trust Re:Supply to do any work ever again. They seem unaware of the concepts of honesty or respect for their customers. Avoid this terrible business.
10 juillet 2026
Avis spontané
Réponse de ReSupply
W.A., we are sorry the pricing and payment concerns you described remained unresolved after you contacted Customer Service. A revised onsite quote should be clearly explained and approved before service proceeds or payment is attempted, regardless of why the estimate changed.
Since you indicate that the matter is still unresolved, please contact donorsupport@resupplyme.com or (857) 342-4937 and request escalation to a Customer Success Manager.
Amazing app
9 octobre 2025
thank you very much
11 mai 2026
Deceiving
Are they doing on the side is mentioned how you can donate and they will pick up you try to look to see what’s the catch sounds too good to be true and you can’t find it on the site until you waste your time filling out all the information and then they hit you with a charge. Really what a waste of time.
13 juillet 2026
Avis spontané
Réponse de ReSupply
Joey, we’re sorry the available pickup options were not clear before you began scheduling. ReSupply Priority Pickup is a paid service and is identified that way on our landing page. Depending on the charity and location, other options may include charity-operated Standard Pickup, sponsored Priority Pickup, or courier service for bags and boxes. Even when this information is available, the service type and expected cost should be easy to understand before a donor invests time in the process. We appreciate your feedback and are reviewing how these choices are presented.
Company is a scam to charge for hauling
This company says they are going to donate your furniture. But the people came in and without hesitation started demoing perfectly good cabinets. Then they charged me for hauling the trash and then charged me per flight of stairs!
This is a company acting like a non profit but is really charging you for hauling. They tell you right before they do it that all your stuff is junk and then charge you a junk fee and then a hauling feel and each flight of stairs after they demo your furniture?
What a scam business! STAY AWAY
26 juin 2026
Avis spontané
Réponse de ReSupply
Kelson, we’re sorry the onsite assessment, handling of your cabinets, and revised pricing left you feeling that donation was not genuinely considered. The items were ultimately declined by the charity, but the expected disposition, any disassembly, recycling charges, and staircase fees should have been explained before work began. You should have had a clear opportunity to understand the revised scope and decide whether to proceed. We are also improving our item database to provide clearer guidance about accepted and restricted items before pickup. We appreciate the feedback you shared with our support team.
Wonderful pickup crew / flawed booking process
I was very impressed with the crew that came to pick up my sofa- they were very efficient and friendly! However, I was left very disappointed in Goodwill's handling of my donation pickup request. My initial pickup request time of the morning of May 26th was confirmed by Goodwill via email. I drove 30+ miles (60 miles roundtrip) on May 26th (a workday) to my rental unit that I was no longer living in to meet the crew, only to be notified by Goodwill late morning on May 26th that Goodwill was unable to secure a crew for my pickup and would need to reschedule! I worked with Goodwill to reschedule the pickup time to May 27th. At that point, however, the $10 reservation fee I had paid seemed unfair, as did the $100+ I had paid for the pickup of my couch.
25 mai 2026
Réponse de ReSupply
Paige, we are glad the pickup crew was efficient and friendly, but the first appointment should not have left you driving more than 60 miles only to receive a late rescheduling notice.
ReSupply coordinates the pickup and should provide timely notice when a crew cannot be secured. We understand why the disruption also affected how you viewed the reservation fee and overall cost, even though the rescheduled pickup was completed the next day.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.