Retainer Xpress Avis 287

After wearing the retainer for 2-3 days my teeth started to move again and I had to go back to my old retainer. I told RetainerXpress who then requested that I send a video of inside my mouth. I thought this was weird and asked why - they didn't give any explanation. I asked several questions and offered solutions - such as a new retainer with thicker plastic - which were. They didn't respond for days at a time, then when their self-invented 14 days deadline had elapsed they refused to give a refund.

This company has been absolutely brilliant. From customer service to the actual service, saved us a lot of money, headache and the retainers came absolutely amazing and fit perfectly! Better than the expensive ones we got from the orthodontist!
Thank you ever so much for the service and saving us, my daughter’s teeth got saved from moving any more because of your service, after her last retainer broke.

Ordered the retainers and carried out the moulding. Unfortunately, they weren’t approved initially due to a mistake I’d made. The team were super quick to respond and supply me with new moulds, collect and drop-off within an hour and were super friendly throughout. Would highly recommend.

I can't believe I got two sets of quality retainers for less than the price of one set from my orthodontist. Better quality in fact. Literally got them 3 days from ordering - ordered online, posted my moulds next day and received moulds back with two sets of replacement retainers in cases the very next day. WhatsApp communications were very prompt as well. Really pleased I ordered from here.

Amazing great retainers was so worried about buying from these guys but they are absolutely fine !
Thanks
Chloe

Very prompt and reasonably priced service. Very helpful, personal and responsive customer service. My retainers are perfect. Can highly recommend

The company was really helpful throughout the whole process, and having a WhatsApp chat was extremely useful. The retainers arrived and fit perfectly. Great price.

Really rude customer service - they make you pay for extra moulds if you don’t do the first and spare correctly (though they’re really tricky to get right), then have to wait for them to be delivered. The person on WhatsApp told me ‘we have many other customers that don’t have any problems’ when I said it was difficult to get right. They arrived eventually and they are loose when they’re on - so I don’t think they’re doing much to hold my teeth in place. They’re hard to get on, but once they’re on, they’re loose around the actual teeth. Next time I’d just go to an actual orthodontist where they’re probably a bit politer and more effective. It took about a week and a half for them to arrive and I hardly wear them because they’re so loose, so don’t do much anyway!

Service was good, delivery was super fast. Retainers fit perfectly. Thank you!

The fastest in London, they didn’t lost my mould. All intact

19th Feb: Initially I ordered a nightguard - nice and quick customer service via WhatsApp. I wasn’t able to get good impressions the first two times so ordered more putty. Not a problem.
On the third try, the company said although the impression was missing the full front two teeth, send it anyway as the impressions undergo an ‘in person inspection’.

The retainer arrives and is too small, I can’t get it on my teeth at all. The company asks me to send a video and i do. By this time, i go to a dentist to get a nightguard made because i need a fitting one asap.

At this point i see their supposed ‘risk free guarantee’ and tell them I’d like to start this. They ignore this request and simply don’t reply! I send them back the night guard on the 13th March, send them a tracking receipt and they only reply after I chase it up on the 19th.

After chasing it up twice more (this is all on our WhatsApp messages), I get a message saying Royal Mail messed up but don’t worry because it’s coming today! (27th March ). Interestingly, the tracking info says it was only sent the day before. But of course, Royal Mail messed up.

It arrives, is still incredibly tight and gets stuck on my teeth. At this point, the company says my front teeth are ‘slanted’ (???) so that means it won’t come off easily. After 20 minutes of trying and sending videos to them for them to advise how to remove it, it finally comes off.

I tell them I am not happy and I’ve never had a retainer be this difficult to get off. I get a sarcy reply of ‘it’s not a retainer, it’s a nightguard’. Which yes, I know…I’m just a little flustered having been trapped in their product.

31st March: I have received a message saying they will refund the original amount minus £40 ‘for the impression kit….the same kit they sell for £10 on their website. All of this is against the consumer rights act. After weeks of dealing with this cowboy company, I just can’t be bothered anymore.

3rd April: HAVING CHASED ONCE MORE, I ask where my refund is, they say they’ve send me an email (they haven’t)

4th April: I get a notification from my bank, I am FINALLY been issued a refund (minus the £40)

No doubt their reply (if they work out how to reply to customers…) will mention their ‘terms and conditions’ however, as I said…against the Consumer Rights Act.

So yeah, 4.4* review on here but you better pray you don’t have problems with it or you will be left on read, lied to, short changed and patronised. Good luck!

Great experience. The team were so fast and got new retainers the next day after placing my order. I would highly recommend to everyone!

Generally, they are good, it would be better if more details were provided in impression instruction. I have to order extra putty for the upper trap. But the delivery was really quick and the quality of the retainer so far is good.

Everyone involved was great from the get go. Having been with SmileDirect, I was using my last set of aligners as retainers and they finally snapped so needed a solution quickly. Rang up, got an appointment to make the moulds same day (highly recommend you pay for this service as it was not easy). The dentist taking the moulds and these guys are in the same building so as soon as I got the moulds gave them to be made. 3/4 hours later came back to pick up and everything fit great. Oh and best of all super reasonable price wise. The cheapest I found amongst orthodontists was £150 per arch for the thinner retainers. These guys were 225 total for 2 pairs of the thicker retainers and it’s the exact same Essix material!

I recently used retainer xpress and I couldn’t be more pleased with my experience. I opted for the same-day collection, which was incredibly convenient, and I left with my new retainers in hand. The quality of the retainers is fantastic, and I can already feel the difference they’re making.

What made this even better was taking advantage of some valentine’s offer they had, which gave me a two-set deal at an unbelievably affordable price. Honestly, for the price I paid, I was expecting much less, but I’m thrilled with what I received. The retainers fit perfectly, and the entire process was seamless from start to finish.

I would highly recommend retainer xpres to anyone looking for high-quality retainers at a great price. The customer service was friendly, the process was quick, and overall, it was an excellent experience. Definitely worth it, and I’ll be telling all my friends about it!

My retainers came next day, the delivery was so quick I couldn’t believe it and the retainers fit perfect!!!

Really great experience with RetainerXpress. Did the impressions and collected on the same day too. Everyone I spoke to was really friendly and helpful, thank you guys!

This company is FRAUDULENT. I paid for a kit to be sent to me, what was sent was of poor quality and therefore I asked for a refund on this basis ie that the kit wasn’t suitable, plus they weren’t able to honour the 3 day turn around as advertised.

I asked for a refund and that Iam happy to return the kit - they have refused multiple times and offered me £40 less than what I paid. This is not only illegal under UK law regardless of their own made up policy, but I’ve also reported this company to trading standards and filed a report.

I’ve also been informed that even if I’d gone through with the retainer, that the quality is poor; the plastic orthodontics are thick and not compatible to Invisalign’s thin, strong and comfortable mouth pieces.

Save your self time, disrespect and poor customer service and just pay the extra £50 and see your dentist ie a trained professional as this headache wasn’t worth the trouble.

Update:

After having my solicitor investigate this company, it turns out that they have a history of taking peoples money and violating the law in respect to refunds as part of the consumer rights act.
I mentioned this situation to my dentist (when I went to get a real retainer this week) and he confirmed, this company
Is highly discredited in the practice, only solidified further by there refusal to email me back, WhatsApp me back, hiding their google review page and now - sending me back a refund for only a partial amount, still owing me £40 plus my solicitor admin fees.

Great customer service. Retainer is a perfect fit! Thank you so much