Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Every step of the way, I was guilded on how to get the best impression for my new retainers. They were so helpful, patient and even took the time to help me out during non working hours. They really d... Voir plus

Noté 5 sur 5 étoiles

Thank you so much for outstanding service from start to finish. Fast and informative communication from the outset enabled a quick resolution to our son’s disaster of breaking his retainers. We wer... Voir plus

Noté 5 sur 5 étoiles

Really quick and helpful service both on phone call and via WhatsApp. Easy order placement and tracking. I sent the moulds on Wednesday and the new retainers were ready and sent out by the end of Th... Voir plus

Noté 1 sur 5 étoiles

VERY expensive mistake using these guys, the retainers have not held the teeth in place so they have moved considerably. Gutted having spent thousands on having them moved! My advice is go stra... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Laboratoire dentaire
  3. Magasin d'articles dentaires

Écrit par l'entreprise

Maintain your perfect smile with our easy and fast online retainer service!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

287 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 72 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Super

Got my retainer in 2 days as promised with super customer service via their Whatsapp. Would highly recommend if you're in a rush for teeth whitening.

12 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Retainers

Received my retainers today, they fit perfect and really good quality. Will definitely be ordering more as spares from here. Thank you again for everything.

10 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Whitening

I recently had a whitening tray made by Retainer Xpress. The tray fits perfectly, allowing me to whiten my teeth comfortably. It came in a sleek, durable case that keeps it safe and clean. The entire process was smooth, and the quality of the product is good. If you're looking to brighten your smile with a whitening tray, Retainer Xpress is the way to go!

8 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Can’t go wrong

Honestly surprised at how well this process went, my whitening trays are very comfy and it’s very easy to wear. Impression video guide is great and you can’t go wrong.

4 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing product

I was staying in the UK for some weeks and I lost my night guard and to avoid any hassle with appointments I gave Retainer Xpress a go opting for the Xpress delivery. From start to finish I had my nightguards in days. They fit very well and I got them in time for my flight.

Very clear instructions.

30 août 2024
Avis spontané
Noté 1 sur 5 étoiles

AVOID, poor quality retainers

They’ve chipped my moulds in 3 different places and these were my original moulds after getting my teeth done 5years ago. No, I have no moulds. Their policy states that moulds may break in the process so you have to sign your waiver (you don’t get to know this till after they’ve send you out the package). Retainers needs trimming down and do not feel tight but loose (Even though you can hear a click when you put them in and out) as they feel like gum shields rather than retainers, my teeth will definitely shift without that support. I asked for a refund twice and they kept Diverting the subject saying my retainers are fine. The retainers are very poor quality and the very thin and they can easily bend. Just stay away from this company not worth the hassle, pay more and use a more reliable company with Excellent customer service!!

I have all the email and WhatsUp evidence me asking for a refund, and yet still they interested the sounds and look perfect.

My information is not false, I have pictures of my moulds chipped. And when they send you your mail parcel packaging, you sign your name to say the moulds may get chipped in the process.

28 juillet 2024
Avis spontané
Logo de Retainer Xpress

Réponse de Retainer Xpress

Hello Kristina,

We urge you to ensure that you are reviewing the correct company due to false information. We have also received a notification from Trustpilot indicating that this review was left for another company

We can see that you did order from us previously where we spoke about loose retainers, however from the video provided, they fit very well and just need adjusting to.

After reviewing conversations between you and our customer service team, we can not find any report of a broken mould. We duplicate moulds so they are not used in the process at all, therefore we can only conclude that this is false information. We are also unsure of a waiver that you mention.

Furthermore, no refund was ever asked from us. To conclude, please ensure you are reviewing the correct company, as this is all false information. We will be flagging this to Trustpilot

Noté 5 sur 5 étoiles

I was very happy with the retainers

I was very happy with the retainers, they fit my son perfectly. It was a bit long the process because we had to do the moulds for the lower retainer twice. I would have like it to have a contact phone number to clarify things quicker in stead of waiting for emails/WhatsApps to come through, but overall it was a good and professional service so I will recommend Retainer Xpress

17 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Quicker and cheaper than the dentist

I ordered the kit to take impressions myself at home and send these off for new upper and lower retainers. The kit came within a couple of days, was very clear and had adequate spare putty. Quick responses for impression approval on WhatsApp. They had sent me new retainers within 2 days of receiving my impressions.
The retainers fit well and the material feels good quality. They sent back my impressions so I would be able to send them off again next time I want new retainers.
I was worried about using a digital service for this but I really recommend it for something quicker, more flexible, and cheaper than the dentist!

20 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Efficient

Efficient, professional and quick work. Support services were helpful. The retainer was made well and fit perfectly to my specification.

12 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Super impressed

Super impressed! Much cheaper than the dentist and the service was so quick. I was a bit nervous about using an online company, and their replies were a bit slow, however this may be a one man band kind of business so I tried not to worry and turns out i didnt need to. Will be recommending to others!

6 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Would definitely recommend!

Customer service was fantastic from start to finish. I was alerted when they received my moulds and when my new retainers had been dispatched. It was quick and a fraction of the cost from a dentist but just as good quality. Very pleased and would definitely recommend!

26 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Really pleased with my new retainers

Really pleased with my new retainers. The team were helpful providing feedback and advice with the impression kit (via WhatsApp). Kit arrived Tuesday, I sent off my impressions on Wednesday and my new set of upper and lower retainers arrived today (Friday). They seem much better quality and fit than the ones purchased through my orthodontist 6 years ago.

15 juin 2024
Avis spontané

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