The box was almost completely torn in half, but luckily the product was undamaged and this is on the shipping company.I love my board, but I’d recommend upgrading the baring so the wheels spin for lon... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cute bike, but arrived with bent chain guard, chipped paint, and tarnished wheel rims. They sent me a 15% refund, but overall, the bike is meh. Super duper heavy.
L'entreprise a répondu
Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's... Voir plus
Retrospec makes awesome bikes that look great and ride even better. The quality and design really stand out, and every ride feels smooth and solid. If you want a bike that’s stylish, reliable, and fun... Voir plus
À propos de l'entreprise
- Magasin de vélos
- aussi dans
- Magasin d'accessoires de vélo
- Magasin de vêtements et d'articles de plein air
Écrit par l'entreprise
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Coordonnées de contact
Etats-Unis
- retrospec.com
4,1
Bien
90 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The box was almost completely torn in…
The box was almost completely torn in half, but luckily the product was undamaged and this is on the shipping company.I love my board, but I’d recommend upgrading the baring so the wheels spin for longer
25 août 2026
Avis spontané
Réponse de Retrospec
Thanks so much for the kind words! We're stoked you're loving your board. Sorry the box showed up in rough shape. That's never the first impression we want, and we're glad your board made it through without a scratch.
We appreciate the feedback on the bearings too. Hearing what would make your rides even better really helps, so we've passed it along to our product team. If anything comes up with your board, our support team is always happy to help.
Cute bike, super heavy
Cute bike, but arrived with bent chain guard, chipped paint, and tarnished wheel rims. They sent me a 15% refund, but overall, the bike is meh. Super duper heavy.
7 septembre 2026
Avis spontané
Réponse de Retrospec
Thanks for taking the time to share this. We're really sorry your bike didn't arrive in the condition it should have. We pack every order with care, but once a package is in the carrier's hands, there's unfortunately little we can do to control how it's handled on the way to you. We know that doesn't make it any less frustrating, and we appreciate your patience while our team worked with you on it.
We also hear you on the weight, and we've shared that feedback with our product team.
Do NOT buy an e-bike from Retrospec
Do not buy an e-bike from Retrospec. My wife's Beaumont Rev 2 only worked for less than a dozen neighborhood bike rides. Then the hub motor won't engage. They've sent two parts for me to replace and it still doesn't work. Now I have to take the bike an hour away to a bike shop and pay $125 for a diagnosis fee to see if they can figure out what part isn't working. What a hassle and headache from poor quality. I will never buy a bicycle online again. Cheap Chinese components and poor customer service. Waste of $800 and a year of trying to get the bicycle to work.
11 septembre 2026
Avis spontané
Terrible return policy
Terrible return policy, basically nothing is returnable. Awful support (all AI) and assembly instructions that that are not tied to correct models. This isn’t a serious company.
30 août 2026
Avis spontané
Réponse de Retrospec
Thanks for sharing your experience, and we're sorry we let you down. We understand how frustrating it is when returns don't go the way you expected, and we take this feedback seriously.
Our return policy is published on our website, so customers can review the details before making a purchase. We know policies can still feel limiting depending on the situation, and we're always happy to talk through your options.
We'd also like to hear more about the assembly instructions you received so we can make sure they match the right product going forward. If you're open to it, please reach out to our support team with your order details, and we'll do our best to make things right.
Well made bike
20 août 2026
Avis spontané
High rating!
Good communication, fast delivery, nice products. Good prices. What more could you ask?
5 août 2026
Avis spontané
Great customer service
Great customer service. Great product and highly recommended. Awesome colors too. The bike ride greats and would buy again.
15 août 2026
Avis spontané
Professional
Professional, quick to reply and detailed information provided to answer all of my questions!
31 juillet 2026
Avis spontané
Great customer service and we love…
Great customer service and we love their bikes. Have a bike for everyone young and old.
1 août 2026
Avis spontané
Great customer service
Great customer service. Bikes are good quality at a fair price
30 juillet 2026
Avis spontané
I would give them zero stars if I…
I would give them zero stars if I could. Horrible customer service and cheaply built products. Admitted to including the wrong instructions in the package and not including all of the parts needed. Dismissive of concerns and lists the customer service rep as “Joel” each time.
25 juillet 2026
Avis spontané
Réponse de Retrospec
Thank you for taking the time to share this. This is certainly not the experience we want for our customers and we sincerely apologize for the inconvenience.
We hear you on the mixed up instructions and thank you for bringing it to our attention. That's on us, and we've already shipped the parts, and issued a refund as an apology for that mistake.
After reviewing your messages with our customer service team, it looks like the agent mixed up your ticket with a different one, which explains some of the confusion in the conversation. That's not the experience we want you to have, and we're addressing it internally.
We appreciate you flagging all of this, and thank you again for giving us the opportunity to make it right.
Zak gets back.
Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's in the water.
24 juillet 2026
Avis spontané
Kayak broke after the third use broke…
Kayak broke after the third use broke from the seam and the white inflated rubber came out !
Edit:
Custom service was excellent and they replaced the broken kayak !
I just hope the new one last a lot longer
17 juin 2026
Avis spontané
Réponse de Retrospec
Thank you for sharing this feedback. We're sorry to hear the seam gave out on your Kayak, that's not the quality or experience we want anyone to have with our gear. We're glad our team was able to get a replacement sent out to you. If the new one gives you any trouble or you have other questions, please reach out to our support team.
Instructions are WRONG and accessories took a month to arrive
Ordering a bike + accessories with a discount code was a hassle.
The bike took longer than expected to arrive, and the instructions weren’t just tiny (WHO APPROVED THAT FONT SIZE??) the drawings were hard to understand.
And then, after an entire weekend of trying to put in the front tire, looking online for tips & tricks, I was told they ASSEMBLY INSTRUCTIONS WERE WRONG?!?
You couldn’t add a sticker, or a letter or send an email? I wasted hours trying to figure it out. Not cool.
Finally, the lock, basket and helmet arrived well over a month after I placed my order, when I’d already purchased them elsewhere, so my daughter could use the bike.
Your brand is affordable & appealing, but my experience left a lot to be desired ☹️
29 mai 2026
Avis spontané
Poor quality, poor customer support
Bike strap on basket broke after only 1 month. I reached out to Amazon to replace this (as it was well within the 1 year warranty period) and they told me I needed to contact Retrospec directly. Upon reaching out to the distributor, I received no response back. When I followed up again with Amazon months later they told me I should try contacting Retrospec again at a different email, which I did, and still did not hear back. Amazon is now telling me nothing can be done as the product is now out of warranty. I’m very disappointed as I loved this basket but have very little trust now in the brand and don’t feel I should have to buy a new one due to the distributor’s negligence and inability to uphold their warranty.
Update: I am located in Canada and I never received an email response back - both times I emailed your team. I would appreciate a response and look forward to hearing back.
17 juin 2026
Avis spontané
Réponse de Retrospec
Thank you for sharing your experience.
We're sorry to hear about the frustration with your basket strap. We did reach out to you to get a bit more information but never heard back.
After reviewing your review, we can see you're located in Australia. We want to be upfront that our warranty covers purchases made within the United States and isn't able to extend to international orders. We wish we had been able to connect sooner to clarify this and avoid any further confusion.
We appreciate you giving retrospec a chance and hope to earn your trust back in the future. Please share your contact information with us so that our customer care team can get in touch with you directly.
6/23/2026: Please email us directly at team@retrospec.com. We are unable to locate your email with the information on Trustpilot.
Weekender Plus paddle board
I purchased the Weekender Plus paddle board and it’s amazing. Just being able to attach the paddle to the board and use the shoulder strap made this my favorite board! The quality is better than my last one and I highly recommend it! I haven’t used the seat yet, but I love that I have that option.
10 juin 2026
Avis spontané
Good live support to correct process and ai support issues
They have some issues with their ordering portal, AI chat support, and processes but Zac was able to resolve them for me and said would try to correct portal issues moving forward.
14 mai 2026
Avis spontané
Réponse de Retrospec
Hi there, thank you for your feedback, and we're sorry for the hassle this caused.
I can see that a member of our customer care team was able to connect with you by phone and confirmed that a different battery model was needed. They are actively working with you to get the correct one on its way as soon as possible. If you're ever unsure about compatibility before placing an order, our team is always happy to help answer any questions before you make a purchase.
We also want to apologize for any confusion around expedited shipping. Please note that shipping and arrival dates are estimates, we don't ship on weekends, and orders placed after 12PM PST require one business day to process. Unfortunately, occasional carrier delays can also occur outside of our control.
We know you have many options when it comes to where you shop, and we sincerely appreciate your business. We hope to have this resolved to your satisfaction soon.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.