Retrospec Avis 

In the excitement of making a paddleboard purchase I made an error in shipping the board to an incorrect address and realized it after finalizing the order. When I contacted the company, they were extremely efficient in coordinating a change without any hassle. They responded promptly, and addressed my mistake both professionally and personally. I was very relieved and ultimately received the board at the correct address.

Received very quickly for my grandson's 1st Birthday. Jack loves it

Zak helped me and answered to all my questions. He was very knowledgeable and patient with me. Great service! I appreciate time, manner and willing to help.
Thank you very much.
Natalya Vlasenko

Not only is the bike (Joe Rev) way better than I expected, the customer service was top notch! I ordered it and it arrived in 1 day, I was able to set it up in less than an hour and I was out test riding it right away because the battery came fully charged. The bike is really high quality and I haven't had any problems with it. I live in the desert so I put Maxxi tires on it with tanus liner and thicker tubes because of the thorns here. Great bike!

We had a problem with a training wheel on a brand new 16”bicycle that was bought for our grandson. Zak, the Retrospec customer service rep was very helpful. The problem couldn’t be resolved with adjustments, so he sent us a new set of training wheels.

This was an easy warranty process. Just showed them the problem, gave them the serial number and it was taken care of quickly.

Retrospec staff were very helpful, making sure that I received the correct part for my eBike. Thanks.

VERY HELPFUL TO SOLVE THE PROBLEM WITH A PADDLE BOARD THANK YOU AGAIN.
FAST TO HELP

I contacted Retrospec for a missing part to a bike trailer that was gifted to us. They didn't have the part for sale on their website, but after speaking with customer service, they understood which part we were missing, and was able to sell it to us!! 10/10 recommend Retrospec!

Mustafa at Retrospec in paticular was very responsive, helpful and excellent. There was a problem with the original courier used, but retrospec came through in the end by sending the bike via Fedex.

much appreciated!

The agent was polite, prompt in responding to my emails, and was able to respond my issue.

Mustafá resolved my issue in a blink of an eye. Retrospecs customer service is top tier 🦾

Communication was excellent, positive and informative.

Had a shipping mishap but it was quickly fixed by their customer service team—over the weekend no less!

Very efficient and prompt response from customer service. Big thanks to Mustafa for helping with an order that was not being tracked. Received my bicycle and am very happy with my purchase!

Product quality is good. Customer service is awesome!

Customer support was very responsive and helpful to replace a damaged wheel of my daughter’s scooter. Great company.

I bought a paddle board for my granddaughter as a Christmas gift. They were having a great sale, and I saved $90.00. Shipping was fast, and customer service was excellent. I would buy from them again!