This company is a legit seller, but they will do everything they can to not refund you, even when you send in a return. It's been a couple of weeks of fighting to get my money back from them. Still... Voir plus
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Lisez les avis des autres
If I could give zero stars, I would! This is a stolen design! Do not trust this company! If you want the original designer/clothing then visit the utterly fantastic Jambats site. It's a small UK bus... Voir plus
L'entreprise a répondu
Zero stars isn't possible but that's all that is deserved. Stealing original designs from small businesses and passing them off as their own work. Literally lifting the design exactly as desig... Voir plus
L'entreprise a répondu
SCAMMERS! They exploit what we Americans understand to be a "refund policy". God forbid you have an issue with your item such as mine not fitting, you will NEVER get your money back-only about a thir... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
On a boring day in 2022 , designers Samuel and Sukia created the Rgothic brand. Life is boring, add some gothic style to defy the passage of time. Our belief is "Make everysize gothic” 100% original designs.
Coordonnées de contact
105-111 THOMSON ROAD, FLAT/RM C13/F HARVARD COMMERCIAL BUILDING, WAN CHAI,, 0000, HONGKONG, Hong-Kong
- emily@rgothic.com
- rgothic.com
1,5
Mauvais
94 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Stingy, bad quality clothing, terrible customer service
This company is a legit seller, but they will do everything they can to not refund you, even when you send in a return. It's been a couple of weeks of fighting to get my money back from them. Still fighting.
Their clothing is cheap and fake.
Not worth the time or stress for fast fashion.
10 août 2026
Avis spontané
SCAMMERS, THIEVES, CROOKS
SCAMMERS! They exploit what we Americans understand to be a "refund policy". God forbid you have an issue with your item such as mine not fitting, you will NEVER get your money back-only about a third of it, they act entitled by telling you like they're doing you some kind of favor when they tell you to KEEP THE ITEM (which didn't fit) or "donate it". Can you imagine how many "refund" request they get and how much money they're making because they are keeping a majority of YOUR money? THIEVES! These people believe giving a refund is only having to pay a small fraction of YOUR money back. DO NOT do business with these CROOKS. God forbid your order is not up to par, you will be giving them most of your money and stuck with an item that you can't use.
17 juin 2026
Avis spontané
Réponse de Rgothic
Dear Sandra,
Thank you for your message.
We apologize for any inconvenience.
We are sorry about the whole issue and we have informed to our after-sale colleague about your request. We noticed that they have provided the full refund option for you in the email, we suggest you can check the message in our website and reply to us in the email.
We look forward to hearing from you soon.
Thank you for your patience.
Best regards,
Rgothic Customer Service
Horrible quality, hard to return
Horrible quality, horrible return policy. I spent $80 on 3 dresses and a romper. I ordered size small, even though I wear a medium. I'm losing weight. They were all way too big. Not for. Fitting like in the photo. They looked like crappy nightgowns. I asked for a return and they offered half of my money back. I declined and they insisted I couldn't get a full refund because of the high shipping costs. Offered me $54
14 mai 2026
Avis spontané
Réponse de Rgothic
Dear Customer,
Thank you for your feedback.
We are sorry to hear about it, could you please provide the order number without spaces or punctuation? The order number start with RGO followed by 4 or 5 numbers.
Meanwhile, if you don't agree with our solution in the email,you can also tell us your request to rgothic@rosegal.com directly, please rest assured that our after-sale colleague will solve it for you until you are satisfied.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Very poor
Very poor, ordered a hoody on Christmas day, heard nothing except an order confirmation. Was emailed on 6th January to say item was so popular that it is now on back order and I could choose another item and refund the difference or pay the extra. I don't want another item so have asked for a refund, no idea if it will come. The item in question is still currently advertised on the site for sale !!!
6 janvier 2026
Avis spontané
Réponse de Rgothic
Dear erin,
Thank you for your message.
We apologize for any inconvenience.
As we restock and back order all products low in stock on a regular basis, we keep them on our website for some time. Unfortunately, some products cannot be back ordered soon enough and after a while are manually removed from the website or shown as unavailable. We are deeply sorry it happens to be the case for this item.
We have checked it for you and found that our colleague has provided the full refund successfully on 2026-01-08 according to your request, we hope you can receive the refund as soon as possible.
Meanwhile, we will also try our best to solve this issue and make sure it does not happen in the future.
Thank you for your patience.
Best regards,
Rgothic Customer Service
I should have googled this store before…
I should have googled this store before ordering. I placed the order and it was very shame to notice my packed will come from china.
23 décembre 2025
Avis spontané
Réponse de Rgothic
Dear Riikka,
Thank you for your feedback.
We are sorry to hear about it, if you have any issue about your order, you can tell us the order number and then tell us the issue, we can help you quickly.
Meanwhile, you can also send a message to rgothic@rosegal.com to solve the order issue or check the order status.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
No order no proof of delivery repeated…
No order no proof of delivery repeated emails saying its been delivered it hasn't. I have 2 cameras and always in. Spoke to local carrier asked for refund same excuse its been delivered there is no proof of delivery!! Do not order from this company I have asked for a refund many many times not received ordered in October for xmas presents
11 novembre 2025
Avis spontané
Réponse de Rgothic
Dear Wendy,
Thank you for your message.
We apologize for any inconvenience.
Could you please provide the order number without spaces or punctuation? The order number start with RGO followed by 4 or 5 numbers.
We will check it for you and then solve your issue until you are satisfied.
Awaiting for your reply.
Thank you for patience and understanding.
Best regards,
Rgothic Customer Service
Don't buy
Don't buy. Rgothic is refusing to provide me with details to ship non-fitting items back to them despite their FAQ stating explicitly that they accept returns, refusing to refund the items because "I still have them", then threatened me after I launched a PayPal claim.
30 octobre 2025
Avis spontané
Réponse de Rgothic
Dear Serene,
Thank you for your feedback.
We have checked it for you and found that our colleague has provided the full refund successfully on 2025-11-10, we suggest you can check your balance and we hope you can receive the refund as aoon as possible.
If you still have any issue about this order, you can recontact us in the email at any time.
Meanwhile, we will also improve the service in the future.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
I will never shop here again
I will never shop here again, beware they are scammers. I ordered from here I read the sketchy reviews but still decided to give them a chance. I placed my order and when I received the notification that my package had shipped out, I waited a few days before attempting to check it and when i did i could not find the site to track it on as it is some foreign site. I reached out to them to try and see where my package was and how long shipping takes and i did get a response. However, after determining that the item would not be here when i needed it to be and asked about the refund policy they told me they couldn’t tell me until i received the package. what type of company can’t tell you the refund policy before you receive it ? SKETCHY. i continuously asked for the refund people and got the same answer everytime. DO NOT SHOP ON THIS SITE, i wish i would’ve followed my first mind. and on top of that i found the same shirt on amazon for cheaper and got it in 3 days.
14 octobre 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
Thank you for your message.
We apologize for any inconvenience.
Could you please provide the order number without spaces or punctuation? The order number start with RGO followed by 4 or 5 numbers.
We will check it for you again and then solve the order issue quickly, please rest assured.
As for our return policy, please click the following link:https://www.rgothic.com/policies/refund-policy
Thank you for patience and understanding.
Best regards,
Rgothic Customer Service
DO NOT USE!
I experienced what many others reported. I ordered a dress for a specific event with expedited shipping. I received the notice days later that it was out of stock and back ordered. They offered another item which I have no interest in. I requested a refund. We will see. DO NOT USE!
17 septembre 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
Thank you for your feedback.
While we strive to provide the most accurate and timely stock and availability information, this may become out of date and is subject to change between the time you add an item to your cart and the time your order is received.The items on our website are updated every day.
Could you please tell us your order number?
We will check it for you and then solve your issue until you are satisfied.
Awaiting for your reply.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Buyer beware I ordered a dress and a…
Buyer beware I ordered a dress and a swimsuit cover up and after 4 days it still hadn’t showed any shipping update. I reached out to customer service and they told me that these items were no longer available but I could just continue to wait or pick something else out and those were my only two choices. I demanded a refund immediately since I was sold items that were not available and it took me following up with them to even get that information
11 septembre 2025
Avis spontané
Réponse de Rgothic
Dear Jill,
Thank you for your message.
We apologize for any inconvenience.
Stock and availability shown on our site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, this may become out of date and is subject to change between the time you add an item to your cart and the time your order is received.
We have checked it for you and found that the items are in stock now, if you still need them, you can make a new order at any time.
As for this order, our colleague has cancelled and provided the full refund successfully on 2025-09-12 06:29:20 according to your request, we suggest you can check your balance, hope it is clear to you now.
Meanwhile, we will also try our best to solve this issue and make sure it does not happen in the future.
Thank you for patience and understanding.
Best regards,
Rgothic Customer Service
Would be zero stars
Would be zero stars! Stop stealing genuine artists work this company should be ashamed. Only ever buy from genuine sellers and stop buying from these thieves
19 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
They have Stolen design from jambats…
They have Stolen design from jambats original, despicable people doing that to a small UK company with a wonderful design
Hang your heads in shame ..
18 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Stolen design from a company that…
Stolen design from a company that offers 100% original designs and second-to-none quality and customer service.
18 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Rip off small brands
Zero stars isn't possible but that's all that is deserved.
Stealing original designs from small businesses and passing them off as their own work.
Literally lifting the design exactly as designed, including brand specific details in the process.
If you support businesses ripping off small independent brands then this is for you.
Otherwise avoid avoid avoid!!
18 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Absolutely shameless - AVOID AVOID AVOID
Absolutely shameless. They claim to have '100% original designs' which is 100% a lie. They have stolen a design from a small independent ETHICAL company which then of course raises the question how many of the other supposed 'original' designs have been stolen from other independent hard working companies???
17 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Company steals designs.
Company steals designs from other brands and ships cheap knock offs.
17 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
If I could give zero stars
If I could give zero stars, I would! This is a stolen design! Do not trust this company! If you want the original designer/clothing then visit the utterly fantastic Jambats site. It's a small UK business all original designs by the owner, an absolute artistic genius! Rgothic U should be ashamed of yourself but probably not!
18 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Stolen designs from a reputable…
Stolen designs from a reputable company! Would leave 0 stars if I could!
18 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Stolen item designs.
This store steals designs from other items. Would leave zero reviews if I could. Do not purchase from as its a fake stolen design for shirts and dresses.
18 août 2025
Avis spontané
Fraudulent designs
This company has stolen material designs from my friend. They haven't even tried to change her design at all, even using her little bat she hides in every design as its her logo!!! How can they be allowed to get away with thieft and fraud?
18 août 2025
Avis spontané
Réponse de Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
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