Ribbon Home Avis 

Our Ribbon representative has been great! He is very responsive.

Our overall experience with Ribbon is excellent. The process is easy to understand and the system is easy to navigate. The Ribbon team answered all of our questions in a timely manner. The customer service is outstanding. My clients are happy with the process and getting their new home. The cash offer helped us win the bid out of 19 offers. I will recommend Ribbon to my future clients.

They were a blessing to work with. Teryan is incredible and helped us with absolutely everything. She was very responsive and patient with all of my questions & concerns. I’ve never experienced such a high level of customer service before. I’d highly recommend Ribbon Home to everyone. They helped put us into our dream home.

We had a great experience, Brooke Curtis was patient and explained & re-explained the program until we all understood. I found Ribbon to be responsive, upfront & reasonable with their requests. All sides of the transaction were in constant communication, everything went smoothly and everyone was happy at the closing table.

Michelle Wakefield’s my Ribbon agent. She’s accessible and helpful. Thank you

I want to take a moment to commend Ribbon Homes for their compassion and understanding as a company, the great care they take towards their clients/homeowners are at a high level.
Chris Suitt my portfolio representative is remarkable at managing my account as well as his timeliness in returning my calls and providing valuable information in a timely manner adding courtesy and care in every interaction.
Amazing company with an A+ team!!!

SW

I honestly Trust Ribbon to assist with my clients offers being accepted. These offers are a win win for Sellers and Buyers. I have closed several transactions by partnering with Ribbon. In this real estate environment my buyers need help securing a property especially when they present with certain types of loan qualifications. Sad but true!

Ribbon was awesome explaining everything from the start to the finish! This was my first transaction with Ribbon! Have the second in Jan!

Worked exactly the way it was supposed to. The only problem was the attorney did not do what they were supposed to. Lot of confusion on the attorneys end.

Everything went smoothly and was on time.

Ribbon has been a blessing for my clients offers to be in the running. They communicate very well

My clients haven’t finished the repurchase process yet because ribbon keeps delaying the paperwork. We stated December 8th way early in the process and it’s now December 14th. Furthermore the lender and closing attorney has called and gave recommendations and nothing has been approved. It’s an absolute mess.
Worse if all, ribbon said that they “dropped the ball” yet they will t take any responsibility. They won’t give concessions for rent paid or soon to be paid. Absolutely unprofessional.

I love the program, closed successfully for my first-time homebuyers with this program, and beat out several offers. Shout out to my area support manager David Caliix. He is always available and extremely helpful.

Thanks Ribbon!

Go to their competitors like: Divy or Home partners.

First they charge you 3 percent to do the deal which others charge 1 or 2 percent.Where do I begin, they sent me a quote for 2500 as far as the rent was concerned each month than literally 4 days prior to closing they say it's $3,275 and corner me to make a decision and said well" we want to work with you but this is the price so take it or leave it. I presented documentation that the initial rate was something different they did not honor it nor did they care.

After closing I didn't get the keys until three days later. They wanted the full amount of rent and I'm like I wasn't in the home for 3 days. So those they should be deducted. They never did that. I never spoke with the property manager until a week later.
They never went over anything with me in regards to program or anything.

Later on they tried to make me pay a closing admin fee , although it clears states they cover all closing cost. I told them I'm not paying it.. They still have it on my account. Crazy

Lastly when I needed an extension because of my taxes awaiting on the IRS they declined it. I told them well I am tenant so evict me. I will fight for a year to stay here . I'm not going to give up all my money that easy.
I'm telling you now just either wait on a purchase or go elsewhere it will cost you in the end..

Terrible company. They care about helping you get into a house. They will get as much out of you as possible.

Ribbon bills itself as being like "your rich uncle" that helps you get in your home quickly and then you simply pay them back when you can. This would be true if your uncle, in addition to being rich, was also predatory, unresponsive, unfriendly, and carless.

Problems began early. My rep, Mark, was absolutely impossible to get a hold of. I maybe spoke to him twice in the whole process. Meanwhile, I'd get different people all the time, thus countless redundancies, until I finally found a good rep who could actually help me during one of Marks MANY excursions out of the office. After building rapport and some flow with my new rep, I was actually able to land a home. I was EXTREMELY dismayed to find out that Mark got the commission for my being a customer and when I let leadership at Ribbon know my feelings, I was summarily brushed off.

Beyond this, Ribbon nearly cost the deal by requiring additional inspections including proof that the seller had put a cover over an electrical outlet. In other words, I almost violated my purchase contract, thereby risking my deposit and earnest money because Ribbon HAD to know that a $0.89 piece of plastic had been screwed on nice and tight.

You'd think the problems would have ended upon moving in, but they didn't. We later discovered the 6-month clause stating that Ribbon will, effectively, kick you out of the house if you haven't paid them back yet. As our original home sale was moving slower than we had expected this caused us grave concern. The rep who I was assigned to work with to discuss this issue with was nice enough but never answered my questions or got back to me about key issues and concerns raised.

It goes on... We also had dead trees in the front yard that a certified arborist confirmed were posing "an immediate threat" to property and safety. Ribbon didn't care one bit. Not only did they claim that my concerns about the trees fell under "aesthetic landscaping" not safety, but that I would (a) have to pay to have the trees removed, (b) go through them to get approval, and (c) they would get HOA approval for the work. Why they need to approve things that they are forcing me to pay for is beyond me, but most frustratingly I only learned after buying the property back from Ribbon that the HOA had already granted permission for the tree removals, just nobody cared to ever let me know.

I can only be grateful to be done with Ribbon and will never use them, recommend them, or let anyone I know or care about use their services. A wonderful idea, well marketed on the front-end, with absolutely dreadful follow through.

In the unlikely event anyone from Ribbon management is reading this, I need you to recognize that you are playing with people's homes - it is where we LIVE. It may just be dollars and business to you, but you don't even do that part well and the repercussions to your customers are far greater than anyone in your organization seems to give any credence to.

Amazing experience! They were quick and very helpful I was able to get my buyer approved an offer placed within just a few hours

Ribbon is okay but just like Donovan stated below. They need more agents. Its A "time is of the essence" game out here and were missing offers because we have to WAIT for Ribbon to do thr own valuation. If client signs agreement and Ribbon verifies approval then as A realtor I shouldnt have to wait for your valuation AND if the home comes back on the market from being under contract Ribbon has A delay for will deny/does not qualify because their system is not updated. The 7 day due diligence Kills the deal in todays market that Ribbon has us asking for, again it goest back to them needing more agents so once the report is is back someone can get right on it... Its A couple more issues that drives me nuts 🤪 but his is good for now,

Ribbon is a great service for home buyers/sellers and agents alike. I wish the communication was easier and quicker. Seems like the company needs to hire more staff. All in all, I had a good experience working with them, but it was not flawless by any means.

I’ve had the same experience as the other reviews as far of terrible lack of communication from “Senior” account manager and “Senior” transaction coordinator. They just flat out are not signing required documents from our builder. Builder has tried for 5 months to get these docs signed. 5 months! We’re now 3 weeks from closing and their representatives still haven’t signed and won’t answer my emails and have yet to return calls. We don’t need any added stress to the moving process.