Ribbon Home Avis 

While the product is great, and truly did help my client get under contract by being able to waive the appraisal contingency with an offer above list price, the communication has been slow with Ribbon representatives. For example, I sent a Purchase Agreement two days ago that was signed by both buyer and seller, and still haven't received the Ribbon Addendum signed by Ribbon. The seller wants the contract to be binding, and we are vulnerable to other offers still by not having this signed ASAP once the PSA is turned in. I worked so hard to "sell" the Ribbon option to the listing agent, and now they aren't happy with us and have stopped responding since it's taking so long to get that addendum back in order to bind the contract. I really hope you can get this process worked out quickly, as it's a great product for so many buyers in this market.

Working with Brian has been VERY good. His availability and knowledge was immeasurable.

Ribbon is easy to work with, our offer was accepted right away!

When it comes to real estate transactions, communication is VERY important. During our transaction we found that Ribbon did not communicate well at all. When we called, a lot of times our point of contact was unavailable. We would be directed to another person and we often got conflicting information. It felt like we spent the entire transaction chasing answers but never actually got the answers that we were looking for.
The biggest issue we had was with the inspection. We had the home inspection done within a couple of days of going under contract and forwarded it to Ribbon immediately. We followed up daily because we wanted to get the list of Ribbon required repairs before the end of the due diligence period. Our point of contact was on vacation so we were directed to several other reps and each time we got nothing useful. We were told that we should already have it and that they would get it to us ASAP. We never did....until the day before due diligence ended. It took Ribbon 11 days to look at the inspection report and make a list of repairs. They then informed me that those repairs had to be agreed to that day and that we would need to have an HVAC inspection done that day. This was obviously not even possible. I jumped through hoops and got everything done by the following morning and everything worked out thankfully, but the lack of communication on Ribbon's part almost cost my buyer $15,000 in due diligence money and earnest money deposit. The worst part is that they didn't even really seem to care. They just said that this is the way they do business.
With that being the case, I will never use Ribbon again and I could never recommend Ribbon to my clients. The service is too expensive to be this unprofessionally ran.

From initial contact through a delayed closing, my entire experience was terrible.
I see true value in the product they're offering which is why I recommended it to my clients, but the lack of communication from my "account manager" was astounding. MANY ignored calls throughout the entire transaction, from trying to setup my account and a new client with zero help or guidance, to no response to multiple calls and emails when the "guaranteed on time closing" was delayed by the attorney they forced us to use, the whole thing left a bad taste in my mouth.
After blatantly misrepresenting via email that they guaranteed an on time closing by using their attorney, there was no offer of compensation to the buyer or seller for lost time, movers, or additional holding costs.
As a full service Realtor for many years, I understand that closings get delayed, but with multiple closings and movers to deal with on the buyer's side, and insurance lapse and added holding costs on the seller's side, a little notice of delay from the attorney would have gone a long way. The fact that Ribbon didn't have any clue any of this was going on and didn't seem to understand TRID was also quite concerning.
It will be very difficult for me to recommend their services in the future, despite the value it could potentially offer my clients.

I am so impressed with the Ribbon Team! My clients wanted to bid on a home that already had an offer on the table. We were crunched for time and the lender and the Ribbon Rep (Anthony) were diligent, accessible, and provided me the support I needed to get my client's CASH offer in ASAP - it was accepted!!! My buyers are over the moon excited and I can't express how valuable of a tool this program is!

Ribbon helped one of my clients win an offer. The software was a little glitchy when writing an offer but my Ribbon Rep helped with that on his side. The attorney's office that we were required to use with Ribbon was very behind. The day before closing, the bank my buyers use had to remain open after hours waiting for the correct amount of money to wire. I've heard that they offer more options for attorneys now. I tried using Ribbon with another client to win an offer but there was a delay in receiving the valuation. Over a day delay. This removed Ribbon as an option for my clients and they didn't offer on properties. I would try Ribbon again with the hope that they continue to scale their business and improve processes.

Communication was lacking and each ribbon rep I spoke with told me something different regarding their requirements. They had the contract for 3 full days before sending us the next steps and new requirements which they did not previously disclose. The left arm didn’t know what the right arm was doing. I had to send the same documents multiple times. I will not recommend to future clients as they complicated the process.

Ribbon does exactly what they say they'll do-- no strings attached, no surprises. As a realtor in a crazy market, I cannot understate the impact Ribbon has/will have on my business. They make buyers at competitive price points viable options for sellers, the fee for their service is beyond reasonable, and they honestly make my job easier by:
- giving myself and my clients a second opinion on the value, increasing client confidence
- waiving appraisal, which helps ensure that my buyer doesn't overpay and that the seller doesn't reject their offer for fear that it won't
- having the state's contracts pre-filled with relevant information based on my submission to them, making offers as simple as a few clicks
- reviewing inspections and putting forth required repairs, in my experience extremely reasonable and almost precisely what I'd request independently.

If you're an agent and Ribbon isn't in your toolbox, you're getting left behind.

Ribbon is a game-changer! I just closed two Ribbon transactions in the last two weeks and I'm confident that we would still be looking at houses if Ribbon had not been involved. I have two very happy clients. Thank you Ribbon!

My first Ribbon experience as an agent did not go as expected. I had heard so many great and exciting things regarding the Ribbon platform through my Brokerage and a joint Zoom calling giving myself and other agents more insight on the Ribbon program. In addition, Ribbon ads had begun to pop up on my social media platforms as well. To make a long story short, I had further researched the Ribbon program and had mentioned it to one of my clients who was excited about the program as well. Fast forward, my client and I had seen a home over the weekend and were excited to submit an offer via the Ribbon platform. Hence, this is where navigation along the Ribbon platform got more difficult. I'm not a fan of communication via bots and Need Help etc. I managed to set up an account for myself as an agent and started the approval process for my buyer. I ran into a slight snag since my buyer's pre-approval letter was blocked and not given buying power to move forward, due to a 90 day pre-approval window. My buyers pre-approval letter was within 90 days, but was with a credit union, so different rules apparently applied. If there are such exceptions, please make that clear on your website as agents such as myself are working and trying to push deals through on the weekend. I was finally able to get a Ribbon agent to reach out to me and re-assured me that my designated Ribbon agent would reach out to me the next day before my deadline in order to ensure that my offer got push through and that a scheduled appointment would be made for a specific time etc. That scheduled call at the designated time frame NEVER HAPPENDED. My designated Ribbon agent was ghost. I'm trying to call her and reach out to the agent that I had spoken with the day prior. Neither are available and no where to be found. Not cute, considering I have a diminishing timeframe in which I need to submit my offer. Other agents from the Ribbon platform reached out and advised that they would send an email to under-writing to see if they could get that overwritten since I was reaching out on a Sunday and the lender would not be available until Monday morning. It never happened. I was advised that they could not move forward until an updated pre-approval letter is received etc. Fast forwarding to end of story. My Ribbon Cash offer with a guaranteed closing was never submitted. I'm disappointed. My client is disappointed. My client's mother is disappointed. So much for the Ribbon Program. THOUROUGLY DISAPPOINTED!!! Fast forwarding. Received an update from the listing agent advising that after the seller reviewed over 50 other offers, they decided to go with another offer and asked if my buyer would like to be a backup. So much for things falling thru the cracks and quickly going left. Still trying to get my first offer accepted. #New Agent.

Was renting home in my neighborhood and seller was selling the property for way more than myself and my fiancée wanted to pay so we had 30 days to vacate the property. My realtor told me about this program and when she did a house in my same neighborhood came up for sale the same day. I was able to put in a bid and pay the earnest money and secure the property in 4 days and under contract. My realtor Debbie and Ryan with Ribbon were fantastic and closed before I had to move. You couldn't ask for a better situation.

My family’s experience with Ribbon was great! We worked with Mark and Jella, and both were so helpful throughout the process. Our seller told us that the compelling cash offer we made via Ribbon was the reason she accepted, and it allowed us to buy and sell without having to move into rental housing in between.

Working with Ribbon has been the opportunity I needed to get my life back on track after a difficult circumstance. Everyone on the team has been kind, treated me with respect and explained things patiently to me when needed.

I've enjoyed my experience with Ribbon thus far. I do get a lot of e-mail and spam, so some important e-mails from Ribbon were lost in the clutter. Text alerts would be awesome.

I've referred several clients to Ribbon Home and because of this program my clients were able to secure the home they desired. Thank you

The Ribbon Team has made the entire process streamlined and effortless. It really helped us be less stressed, while being able to secure the home we love in a competitive market with a better offer. I would recommend and thank them!