This company does not respond to any form of contact. They took a month to send a tracking email after I requested a cancellation of the order 5 times prior to that. Phone number does not work. Emails... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
If negative stars were an option, that would be my choice. I ordered an African net sponge Oct 5 2025, paid for shipping to Canada and as of today April 18 2026 still haven’t received my order. I mes... Voir plus
My face has cleared up tremendously! Not only is the product all natural and organic but it actually does work! I’ve been using the cleanser and turmeric soap for 2 years now and always get compliment... Voir plus
Ever since I started using these products my skin has drastically improved. I used to suffer from blackheads and blemishes now oh lord my skin is like glass. I’m glowing, I’ve been using this for over... Voir plus
À propos de l'entreprise
- Fournisseur de produits de beauté
- Grossiste en produits de beauté
- Magasin de produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
- Boutique de santé et beauté
Écrit par l'entreprise
Rich & Clear is more than skincare — it’s a lifestyle rooted in clarity, confidence, and care. Our global brand is trusted by hundreds of thousands for one reason: we deliver real results. From dark spots to breakouts, our all-natural, dermatologist-approved formulas are designed for every skin type, shade, and story. At the heart of Rich & Clear is a core collection of powerhouse products that fit seamlessly into your daily routine — simple, effective, and made to glow with you. Skincare that works. A brand that cares. Join the movement and experience why so many are making the switch to Rich & Clear.
Coordonnées de contact
P.o. Box 2681, 33008, Hallandale Beach, Etats-Unis
- (305) 974-2970
- support@richandclear.com
- richandclear.com
3,0
Moyen
196 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy and quick ordering process!
2 mai 2025
Avis spontané
Great products and great results
27 avril 2025
Avis spontané
I loveee rich and clear cosmetics
I loveee rich and clear cosmetics. Honestly the only skin care product I have ever used that genuinely worked, just have to be consistent.
27 avril 2025
Avis spontané
It was very effecient
27 avril 2025
Avis spontané
I placed this order in December 2024
I placed this order in December 2024, but unfortunately, I have yet to receive it. Furthermore, the tracking information is no longer being updated. Despite my efforts to contact your team via email, I have not received a response. I am still awaiting a refund and would appreciate an update on the status of my order. Previously, I was instructed to follow up again so that the issue could be rectified. I have been a loyal customer for years, which makes this experience particularly disappointing, especially considering that it has been nearly five months since I placed the order. My order number is 99519787. I would appreciate it if you did not advise me to email support@richandclear, as I have previously sent at least 8 emails with no response.
26 avril 2025
Avis spontané
Réponse de Rich & Clear Skincare®
We sincerely apologize — after being a loyal customer for years, you deserved far better. Your frustration is completely valid, and we understand how exhausting it must be to keep reaching out with no response.
Rich & Clear is now under new management, and we are actively working to correct unresolved orders like yours and rebuild the trust we’ve lost. Since you’ve already reached out to support with no success, we’re flagging cases like yours as top priority for internal resolution.
Please know: you will not be ignored. We’re committed to making this right.
While you’ve understandably asked not to be referred back to support, we still encourage one last message to support@richandclear.com with “URGENT — Order #99519787 | Escalation” in the subject line — this will help route your case directly to the updated support team now handling escalations under the new management structure.
Again, thank you for your past support. We truly want the chance to make this right for you.
Be careful when buying from new sites 😐
I placed an on March 31, 2025 and I haven’t gotten any updates. I can’t even track my package anymore on the site. This is my first time buying from here and now I’m getting worried.
31 mars 2025
Avis spontané
Réponse de Rich & Clear Skincare®
We completely understand your concern — especially as a first-time customer, this isn’t the experience you should’ve had. Rich & Clear is now under new management, and we’re working hard to restore trust and fix issues like this.
Please email support@richandclear.com with your order number and “First Order – Need Update” in the subject line so our team can prioritize your case. We truly want the chance to make things right and give you the experience you were expecting from the start.
I placed an order on March 26th
I placed an order on March 26th, 2025. Same results as others stated. No response, no update on the product i ordered. I really wanted to give them try and support, but with the recent experience from my first order, I'm done
26 mars 2025
Avis spontané
Réponse de Rich & Clear Skincare®
We truly regret that your first experience with us turned out this way — especially when your intention was to support us. You deserved better communication and follow-through. Rich & Clear is now under new management, and we’re working hard to fix past mistakes and rebuild trust with our customers.
If you’re open to it, please reach out to support@richandclear.com with your order info and include “Order from March 26 – No Update” in the subject line. We’d truly appreciate the chance to make this right and show you that change is happening.
I placed my order on March 28,2025 and…
I placed my order on March 28,2025 and still have not received my order or any updates concerning my order. The phone number that is listed for customer service does not even work. I use to swear by this company and their products but they have definitely gone down hill.
28 mars 2025
Avis spontané
Réponse de Rich & Clear Skincare®
We’re truly sorry to hear this, especially from someone who once believed in our products. You’re absolutely right to expect better — clear communication, working contact info, and timely updates should be the norm.
Rich & Clear is now under new management, and we’re committed to earning back the trust of customers like you. If you’re open to it, please email support@richandclear.com with your order number and include “March 28 Order – No Update” in the subject line. We’d appreciate the opportunity to make things right and show you the difference going forward.
Made an order on 28th March
Made an order on 28th March. No progress on delivery, no response to several emails and calls. The company is scam. Potential buyers should beware!
18 avril 2025
Avis spontané
Réponse de Rich & Clear Skincare®
Thanks for sharing your experience. We hear you. The company is now under new management, and we’re working hard to make things right. We’d truly appreciate a second chance to earn your trust. Please reach out to support@richandclear.com so we can personally assist you.
Quality and perception are at the front…
Quality and perception are at the front of this site. Navigation and display are very user friendly. Thumbs up from me!
18 avril 2025
Avis spontané
Réponse de Rich & Clear Skincare®
Thank you so much for the love! We’re under new management and excited to keep leveling up the experience for you. Appreciate your support!
Réponse de Rich & Clear Skincare®
We love to hear that! Thank you for the support — we’re under new management and doing everything to keep delivering products you’ll love even more!
I’ve heard great things about this soap…
I’ve heard great things about this soap and I’m looking forward to using it!
3 avril 2025
Avis spontané
Flawless!
The skin quiz made it easy to find what I needed and the checkout process was super simple and clean.
31 mars 2025
Avis spontané
Nice And Clean I Love It!
31 mars 2025
Avis spontané
The positive reviews you guys had on ur…
The positive reviews you guys had on ur product & the fact that it healthy and natural and fast results
2 février 2025
Avis spontané
Been using this product for about 3…
Been using this product for about 3 years and it never ceases to amaze me….
29 mars 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.