This company does not respond to any form of contact. They took a month to send a tracking email after I requested a cancellation of the order 5 times prior to that. Phone number does not work. Emails... Voir plus
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Lisez les avis des autres
If negative stars were an option, that would be my choice. I ordered an African net sponge Oct 5 2025, paid for shipping to Canada and as of today April 18 2026 still haven’t received my order. I mes... Voir plus
My face has cleared up tremendously! Not only is the product all natural and organic but it actually does work! I’ve been using the cleanser and turmeric soap for 2 years now and always get compliment... Voir plus
Ever since I started using these products my skin has drastically improved. I used to suffer from blackheads and blemishes now oh lord my skin is like glass. I’m glowing, I’ve been using this for over... Voir plus
À propos de l'entreprise
- Fournisseur de produits de beauté
- Grossiste en produits de beauté
- Magasin de produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
- Boutique de santé et beauté
Écrit par l'entreprise
Rich & Clear is more than skincare — it’s a lifestyle rooted in clarity, confidence, and care. Our global brand is trusted by hundreds of thousands for one reason: we deliver real results. From dark spots to breakouts, our all-natural, dermatologist-approved formulas are designed for every skin type, shade, and story. At the heart of Rich & Clear is a core collection of powerhouse products that fit seamlessly into your daily routine — simple, effective, and made to glow with you. Skincare that works. A brand that cares. Join the movement and experience why so many are making the switch to Rich & Clear.
Coordonnées de contact
P.o. Box 2681, 33008, Hallandale Beach, Etats-Unis
- (305) 974-2970
- support@richandclear.com
- richandclear.com
3,0
Moyen
196 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Needs better customer service but the…
Needs better customer service but the products are great
26 mai 2025
Avis spontané
Réponse de Rich & Clear Skincare®
Thank you for the honest feedback — we hear you. Rich & Clear is now under new management, and improving customer service is a top priority for us. We’re glad you’re loving the products, and we’re committed to making sure the service matches the quality!
I think I may have been scammed
I think I may have been scammed. I placed an order on 5/1/2025 through the shop app that way I can track it easily. It says it will shipped within 10 days. On day 10 I email the company about tracking information since I hadn’t received anything yet. No response from them, waited 2 days emailed them again no response back. I called the number listed on the website line rang once then fast busy signal. Sent them a message on Facebook no response. Received a FedEx tracking notification the next day but the numbers don’t match FedEx number sequence. Called FedEx to confirm and they can’t locate my package using those numbers. Filed a dispute with my bank and they said it could take up to 150 days. This is complete BS. I do recommend this company at all!
1 mai 2025
Avis spontané
Réponse de Rich & Clear Skincare®
We completely understand your frustration — your experience is not acceptable, and you deserved clear communication and a reliable order process. Rich & Clear is now under new management, and we’re working hard to fix situations like this and rebuild trust with every customer. Please email support@richandclear.com with your order info — we’d really appreciate the chance to investigate this personally and make things right for you.
its all natural and original products…
its all natural and original products that really help
21 mai 2025
Avis spontané
Purchase was super easy to make
Purchase was super easy to make. Real time reviews is what made me make my purchase. Can’t wait to try the products. I am confident that these products are the answers to my acne prone skin!
20 mai 2025
Avis spontané
Réponse de Rich & Clear Skincare®
Thank you so much for your trust and excitement! We’re thrilled you chose us, and under new management, we’re committed to making sure your experience — and your results — are everything you hoped for. Here’s to clear, confident skin ahead!
Really great products
Really great products. Will order again from this website.
20 mai 2025
Avis spontané
Réponse de Rich & Clear Skincare®
Thank you so much! We’re glad you’re loving the products. With new management in place, we’re more committed than ever to making sure every future order is smooth and satisfying. Can’t wait to serve you again!
It was very clear to navigate and find…
It was very clear to navigate and find products. No bugs on website. Im very excited to receive my order!
18 mai 2025
Avis spontané
Réponse de Rich & Clear Skincare®
We’re so glad to hear that! Thank you for the kind words — with new management in place, we’re focused on keeping things smooth from browsing to delivery. We’re excited for you to get your order and start seeing results!
Waiting on product to update review
15 mai 2025
Avis spontané
The website was beautiful and seamless…
The website was beautiful and seamless to navigate. Check out was super easy! I had been looking forward to the restock on the cleaning cloths and I am happy it was available.
11 mai 2025
Avis spontané
Réponse de Rich & Clear Skincare®
Thank you so much for the kind words! We’re thrilled you had a smooth experience and were able to grab what you’d been waiting for. With new management now in place, we’re committed to keeping things seamless and delivering on every promise. We appreciate your support!
This product was recommended by my…
This product was recommended by my sister. She has amazing beautiful glowing skin because these products. I just ordered mine and can’t wait to try them
3 mai 2025
Avis spontané
Réponse de Rich & Clear Skincare®
That’s amazing to hear — shoutout to your sister for the recommendation! We’re excited for you to start your journey with Rich & Clear. With new management in place, we’re focused on delivering the same glow-worthy results and even better customer care. Can’t wait for you to experience it!
Turmeric helps with…
Turmeric helps with:
1. Anti-inflammatory Properties: Turmeric contains curcumin, which helps reduce skin inflammation and redness, making it useful for conditions like acne and eczema.
2. Brightening Effect: Regular use of turmeric soap can help even out skin tone and reduce the appearance of dark spots or hyperpigmentation.
3. Antibacterial Benefits: Turmeric has natural antibacterial properties that can help cleanse the skin and prevent breakouts.
4. Gentle Exfoliation: Turmeric soap can act as a mild exfoliant, removing dead skin cells and promoting a healthier, smoother complexion.
5. Helps with Skin Conditions: It may soothe symptoms of psoriasis and other chronic skin conditions due to its calming and healing effects.
9 mai 2025
Avis spontané
I ordered on march 12th it’s may 9 I…
I ordered on march 12th it’s may 9 I sent 10 emails about it they give me the same run around “oh sorry for you convenience order is being processed ” bs 3 times and had the audacity to send me a discount code for next order but haven’t sent my order it’s disrespectful and shows money hungry scammers they have responded with same thing I called FedEx they still haven’t received anything i spent 170$ I won’t be supporting black owned businesses anymore they lie so much if you order from them expect to be disappointed either your order will be 5 months late or you might not even get it also the phone number they provide doesn’t work and they don’t do refunds just to get a reply on my emails I sent 3 emails back to back
9 mai 2025
Avis spontané
Réponse de Rich & Clear Skincare®
We hear you loud and clear, and we’re deeply sorry for the experience you’ve had. You should never have been ignored, delayed, or dismissed — especially after placing your trust in us. Rich & Clear is now under new management, and we’re committed to doing right by every customer we let down in the past. If you’re open to it, please email support@richandclear.com with your order details — we truly want the chance to correct this and begin earning back your trust.
My face has cleared up tremendously!
My face has cleared up tremendously! Not only is the product all natural and organic but it actually does work! I’ve been using the cleanser and turmeric soap for 2 years now and always get compliments on my glowing skin. Love this!
9 mai 2025
Avis spontané
If I could rate this negative I would…
If I could rate this negative I would customer service non existent my order must’ve disappeared this doesn’t make any sense I placed on April 11th and here we are may 8th no order yet. On may 1st I received an email stating my order was shipped I couldn’t click on the link that was provided it said access denied so I kept trying day after day after day nothing changed. So I logged into my account on their website and was able to locate the tracking number and when I went to go track it. Fed ex states the tracking number is invalid and doesn’t exist. So basically I got robbed of 72$ and yeah great business but hey support black businesses right. And I have contacted customer service through email numerous times got nothing no response no hey you’ve been scammed nothing I would’ve been satisfied with them telling me they scammed me. I don’t want to hear about how they under new management like they have time to be on social media making posts but can’t answer emails
11 avril 2025
Avis spontané
Réponse de Rich & Clear Skincare®
You’re absolutely right to be upset — your experience was unacceptable, and we’re truly sorry. We understand how frustrating it is to feel ignored and misled, especially when you put your trust in a business. While we know it won’t undo what’s happened, Rich & Clear is now under new management, and we’re working hard to repair the damage done by poor service and communication in the past.
If you’re willing, please reach out to support@richandclear.com with your order info. We’re not here to make excuses — we’re here to make things right and show you that this time, it’s different.
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