Richardandclarke Avis 

Screwed me out of $200. Cheap fabric, horrible sizing, zero communication once I started a return.

100% a scam, DO NOT BUY!!

I ordered a jumper from them. The material is very cheap and there are pulls on the knitting. I ordered a green jumper and a brown one has arrived. I have tried to contact them but had no response, after four days. Any suggestions. Unfortunately the front labelling was ruined in travel.

I ordered a beige linen shirt on 01/09/26, which was eventually delivered on 18/09/26. The shirt looks nothing like the shirt on the website as it’s yellow, not made of linen and doesn’t even have labels in it… Frankly it looks like it was made in a sweatshop. AVOID THIS WEBSITE, it’s a SCAM AND THE PRODUCTS ARE NOT GENUINE. You’ve been warned!

Only getting one star because I cannot give no stars. Ordered 2 sets of clogs waited a lifetime for them to come customer service was very slow with reply’s, once they actually arrived I realised they where cheap bad quality made in china, I then wanted to return both sets and realised the return address was in china and the return costs where my responsibility which was counter productive as I got a quote for returning them at over £20. Avoid at all cost scammers claiming to be a uk company but using cheap apps to order items and then post them to you at an inflated price

PLEASE AVOID!!! I just bought some shoes from here. They took over two weeks to arrive, they were nothing like what I ordered. The colour was wrong and they didn’t look anything like the photos. The sizing was awful. It was about 3 sizes too small too. Please please avoid. They’re shipped straight from China

I bought 3 “linen” shirts and received 3 cheap material shirts. The articles received look nothing like those on the Website. I’m truly disappointed I didn’t do a more extensive research before I purchased the shirts from this company. I’m trying to get refunded.

Worst quality i have ever seen and the design is not even the the same as the one on the website, the name is misleading i was so surprised to find out the shipment is from China and it took 1 full month to be delivered.
AVOID!AVOID!AVOID!

The worst company I have ever dealt with i have been waiting over 3 weeks fir a delivery for a delivery that days 3-5 days. When a track it says being processed but getting no communication back from company regarding cancelling order and refunding total joke of a company AVOID!!!

No way to return wrong order. No answer to email

My 15 year old
Son put his birthday money to a pair of shoes.

The shoes did not look like the photo. He used his own rooster card.

I’ve emailed them 3 times with no reply,

Avoid this company and look at the reviews.

Very disappointed

The worst customer service I have ever experienced. The shirt arrived very late, the quality is horrendous and when I asked for a refund they offered me 20% back. I had to pay almost £30 to send the products back to China. Avoid at ALL costs.

Avoid Richard & Clarke!

​They present themselves online under a classic British/European banner, but the items received were of poor quality and significantly mis-sized.

​When I requested a return authorization for my order (#2687), customer service refused to provide a UK return address or a prepaid return label. Instead, they demanded that I pay expensive international tracked postage to return the items to a warehouse in Shenzhen, China.

​When challenged on this, they repeatedly offered small partial refunds (starting at 20% and maxing out at 60%) to avoid a return altogether, admitting they could not offer a UK return path.

​If you buy from them expecting a legitimate UK retailer with standard consumer return rights, be aware that you are dealing with a China-based dropshipper. I have declined their partial offers and escalated the transaction as a formal dispute directly with my credit card provider.

AVOID AVOID. Awful scam of a company. Ordered a month ago and nothing has arrived. No response from them. Will be reporting them to trading standards and issuing a chargeback.

Scam company. Bought “linen” shirts that were 100% polyester and awful quality. Immediate offer of 30% then 70% or I had to post to China. An AI response quoting UK consumer rights resulted in a full refund after many weeks. Don’t buy from them!!

They have been shocking. First of all on my next day delivery it took about 9 days to come. The item i needed wasnt of use to me anymore so i followed the return request and it took them over a week to get back to me. About 20 days after i have wanted to return them i am settling for a 40% refund as i am not paying my self to ship them back to china. Its a joke and there is no proper way of doing a return unless you take allot of time out of your own day to do it. Dont buy from these.

Beware that returns require sending to China at your own expense, even if the item(s) received are not as described on the website.

Absolutely terrible service. The clothes look nothing like they do on the website, the fabric is very cheap and itchy. Huge hassle to return the clothes and get refund.

SCAM SCAM SCAM. Clothes are awful, Placed an order and tried to cancel straight away as it was clear it wouldnt arrive on time. They blanked multiple emails until about a week later when they said that the order had already shipped. All lies, products arrived today and are truly shocking. I hope you all read this befor epalcing an order with this terrible company. Clothes going straight in the bin. Quality 0/5 Order 0/5 Delivery service 0/5

DO NOT PURCHASE FROM THIS COMPANY WARNING.
Rip off, quality exceptionally poor, not as shown on website.
Sting in the tail when I looked at the returns policy, stated a returns address in CHINA at a cost if £24 - no way. Will never purchase from this false non-UK based company ever shsin. Once bitten twice shy.

Shoes cost £15 Richard and Clarke sell them for £64 get stuffed! No refund they are based in Netherlands.
Avoid !!!!