Great friendly service delivered by Maz Miah He was very clear and patient explaining everything with excellent product knowledge and insight as we went through the process of buying a car Ma... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHyundai Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB
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Really great service from Maz Miah at Hyundai Bognor Regis. Was so helpful throughout the process of buying my new car and answered any questions I had. Highly recommend.
L'entreprise a répondu
Great service from Maz Miah at Hyundai Bognor Regis. Purchased a car with him a few cars ago and then came back so my daughter could get her new car. Highly recommend
L'entreprise a répondu
Maz Miam was a really a great guy, can't thank him enough for all he did above and beyond! Would highly recommend all at Richmond Hyundai Bognor Regis
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Hyundai Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, Royaume-Uni
- 01243 583 185
4,8
Excellent
536 avis
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Maz carried out our handover of our new…
Maz carried out our handover of our new car today and from looking to purchase to collection he’s been flawless. Brilliant attention to detail and made the whole experience really smooth.
5 juin 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi Sapphire. We're happy to hear that your new car handover was flawless! We appreciate your positive feedback regarding the attention to detail provided during your purchase and collection experience; it means a lot to us. - Laurence
Maz was a very nice chap to deal with.
Maz was a very nice chap to deal with he ensured we knew everything about the car and was lovely.
But he couldn’t hand us over quick enough at the end of the sale. He pushed us to give him a service review (which we, lacking experience did) and then said goodbye as we were left with the service team.
When we were negotiating for the purchase of the car we made it clear that we had been offered free 3 year serving (for a Kia) and they said that although they could not match this they would offer discounted service options. We asked and asked throughout the purchasing process but it was not until we were all done that we were introduced to the service department who gave us a deal that saved us 10% off list of 2 years of servicing. £600 cost to us for 2 years vs 3 years free for their competitor (Kia) we had been offered free.
We drove away with a lovely car but the clear understanding that we had been taken for mugs. Soooo disappointed.
2 juin 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
We're happy to hear about the positive experience. Thank you!
Maz picked up half way through the…
Maz picked up half way through the process and was a joy to engage with. He was able to provide answers quickly and ensure the process went smoothly. Thank you.
2 juin 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
We're happy to hear that the process went smoothly. Thank you for your positive feedback!
Richmond Hyundai Bognor are great
Maz and the team were absolutely great, they set up the perfect birthday surprise for my wife. We have had the perfect car buying experience !!!
30 mai 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
We're happy to hear that we could help create a perfect birthday surprise! Thank you for sharing your car buying experience with us.
Amazing Service
Wow, what amazing service from Maz at Richmond Hyundai, Bognor. From start of the journey to handover, was an amazing experience made all the better by Maz
29 mai 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good afternoon Jean-Paul, we're glad you enjoyed your experience. It's great to hear that the service you received was amazing from start to finish. Thanks for your positive feedback. Kind regards, Cameron
Aidan was extremely knowledgable and…
Aidan was extremely knowledgable and helpful and looked after us well. I took a star off because one of the keys was missing on completion and we have to wait for it to arrive.
27 mai 2025
Réponse de Richmond Motor Group - Hyundai Bognor Regis
We appreciate your feedback and are glad the service was helpful. We understand your frustration regarding the missing key and apologize for the inconvenience. We're working to get it to you as soon as possible. Kind regards, Cameron
Maz was absolutely fantastic and patient
I had been to multiple showrooms and dealerships over the last month, and was generally met with pushy salesmanship and a lack of personable understanding. Until I came to Hyundai Bognor and was met by Maz. A smile on arrival and a very understanding kind mannered nature to our circumstances. Maz made everything simple and clear to me and was very patient. I have taken a new car with Maz and couldn't be happier. Ben was very nice and Parts were also excellent with me. I can't recommend visiting Hyundai enough and will definitely return. Thanks alot Maz you're a credit to yourself and Hyundai.
22 mai 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi Reece. We're so glad to hear about your positive experience. It's great to know that our team provided you with clear and patient service, especially after your experiences elsewhere. We appreciate your recommendation and look forward to seeing you again. Many thanks, Laurence.
Maz was professional and diligent in…
Maz was professional and diligent in all undertakings.
18 mai 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Nicholas,
We appreciate your kind words about Maz. We're glad to hear that they provided you with a positive experience.
Kind regards
Mae
Had a fantastic experience buying my…
Had a fantastic experience buying my new Tuscon from Maz. From start to finish, excellent service and keeping me informed throughout the whole journey.
16 mai 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning
We're thrilled to hear about your positive experience with Maz. It's wonderful to know that you felt well-informed and received excellent service throughout the entire process. We appreciate your kind words and are glad you're happy with your new Tuscon.
Kind regards
Mae
Adam Saunders - great experience!
Adam was very helpful and knowledgeable about all of the vehicles that I was interested in. He was very professional and certainly went above and beyond in an effort to cater for our needs. Having spent a few weeks looking and various vehicles from several manufacturers, Adam was by far the most helpful and accommodating salesman of them all.
14 mai 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi Steve. We are thrilled to hear about your positive experience with Adam. It's wonderful to know that he was able to provide you with the information and guidance you needed to make an informed decision. We strive to ensure our customers receive exceptional service, and we are delighted that Adam exceeded your expectations. Many thanks, Laurence.
Poor communications
This is a review of my experience at Richmond motor group Bognor Regis.
I popped at the start of April and ordered a MGZS Hybrid + from Sarah. No problems with her. But after 5-6 weeks I still don’t have a delivery date of my car. All I hear is “it’s at sea”.
My other gripe is the staff. The managers sit in the office and don’t acknowledge customers. And the front of house staff do not acknowledge your arrival. It would be nice to see someone say. Hello. We will be with you in a minute.
Communications I don’t think is this branches strong point
I emailed to ask a couple of questions. Didn’t get a reply. But got a survey asking me how I was looked after. Well the score for that was obviously pretty low.
Will be nice to get the new car but so far the service from the manager down is pretty poor but Sarah has been fine.
So to summarise. Communications isn’t Richmond Bognor Regis strong point
9 mai 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good afternoon Mick,
We're genuinely sorry to hear about your experience at our Bognor Regis branch and appreciate you taking the time to share it. While we're pleased to hear that Sarah looked after you well, it's clear that other aspects of your visit did not meet the standards we strive for.
We understand how frustrating delays and lack of communication can be, especially when you're eagerly awaiting a new car. The lack of acknowledgement upon arrival and unresponsiveness to your emails is not acceptable, and we sincerely apologise for this.
Please know that your comments have been noted and passed on to the relevant management team for review and improvement. If you’d like to discuss this further, we encourage you to get in touch with our customer service team at customerservice@richmondmotorgroup.com so we can look into this matter in more detail and ensure it’s properly addressed.
Thank you again for your honesty — we’re committed to improving the experience for all of our customers.
Kind regards,
Cameron
Adam Saunders was brilliant from the…
Adam Saunders was brilliant from the sale to the handover. Thank you so much for the smooth sale and stress free experience getting our new car. Thank you
29 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
We are so pleased to hear that you had a positive experience with Adam Saunders. We strive to provide our customers with a smooth and stress-free car buying experience, and we are thrilled that you found that with us. Thank you for your kind words and for choosing us.
New purchaser’s thoughts
I am in the process of buying an electric car from this branch today which I saw advertised recently. Adam has been really helpful and has answered all my questions and been very warm and approachable.
My only disappointment is the paltry sum that my two cars which I have traded in have fetched. They both have low mileage and one in particular is very dear to my heart and it is painful to leave such a car behind to go to auction.
22 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good afternoon Anna, thank you so much for your kind words and for taking the time to leave us a review. We're really pleased to hear that Adam has been helpful and made your experience a positive one — we’ll be sure to pass your feedback on to him!
We completely understand how difficult it can be to part with a cherished vehicle, especially one that holds sentimental value. While we always aim to offer fair trade-in prices based on current market conditions, we truly appreciate your feedback and will take it on board.
Wishing you many happy miles in your new electric car, and we're always here if you need anything else! Kind regards, Cameron
Great service
Our whole experience of buying a car from the Richmond Motor Group was excellent. Beth was extremely knowledgeable and very helpful at every step of the way. Highly recommend.
13 avril 2025
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Mark, thank you for your kind words. We are thrilled to hear that you had such a positive experience with our team. We are proud of our commitment to providing exceptional customer service and are delighted that Beth was able to assist you. Kind regards, Cameron
Great
Great, professional service from knowledgeable sales executive Maz Miah.
12 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good afternoon Brian, we appreciate your kind words about the service you received. We're glad you found our sales executive knowledgeable and professional. We strive to provide excellent customer experiences. Kind regards, Cameron
Excellent Customer Experince
We dealt with Maz from first seeing the vehicle to collection.He was excellent throughout this experience, very knowledgeable, informative and helpful
7 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi Kevin. We're thrilled to hear about your positive experience with Maz. It's wonderful to know that he provided you with knowledgeable, informative, and helpful service throughout your journey. We appreciate you taking the time to share your feedback. many thanks, Laurence.
Hyundai Kona
Collected car from Maz and was a comfortable and easy process throughout, would highly recommend him and the company
5 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi James. Thank you for your kind words and 5-star rating! We're delighted to hear that you had a positive experience and found the process comfortable and easy. We appreciate your recommendation and look forward to assisting you again in the future. Many thanks, Laurence.
Maz was very friendly and profesional
Maz was very friendly and profesional, made purchasing my new car very enjoyable, would recommend!
3 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi Lorraine. We're thrilled to hear you had such a positive experience! It's wonderful to know you found the process enjoyable and that you were impressed with the professionalism and friendliness of our team. We appreciate your kind words and recommendation. Many thanks, Laurence.
Great customer service from Maz just…
Great customer service from Maz just picked up my new car
3 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Katarzyna, thank you for your wonderful review! We're delighted to hear that you had a positive experience and are enjoying your new car. We appreciate your kind words about our team member. Kind regards, Cameron
Adam Saunders was great!
Adam Saunders was great! He found my ideal car and made the whole process of purchasing it as easy as possible. I thoroughly recommend Richmond Motor Group!
2 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Elizabeth, thank you for your kind words. We're thrilled to hear that you had a positive experience with Adam and that he was able to help you find the perfect car. We strive to make the car buying process as smooth and enjoyable as possible for our customers. Kind regards, Cameron
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