Excellent customer service from Sam who helped me pick my new MG. I ended up getting exactly what I wanted in the spec and colour I wanted with Sam's help. He kept me updated the whole way along and e... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRichmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB
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Lisez les avis des autres
Joey Danladi was the excellent salesman I dealt with at the Botley sales room this last week. From the first meeting last week to collecting my Škoda Fabia today, he was polite, friendly, efficien... Voir plus
L'entreprise a répondu
Sam Borrett made purchasing our new car very easy and he was helpful every time I rang with a query. I would recommend using Sam if purchasing a car
L'entreprise a répondu
The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, Royaume-Uni
- 02380 724 274
4,5
Excellent
740 avis
Demande des avis aux clients
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Jag was very helpful today and a great…
Jag was very helpful today and a great experience thank you for all your help very much appreciated
20 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good afternoon Anita,thank you for your kind words! We're so happy to hear that you had a great experience. We'll be sure to pass your feedback along. We appreciate your business and hope you enjoy your new car! Kind regards, Cameron
Réponse de Richmond Motor Group - MG Southampton
Good afternoon Kim, we're so glad to hear you had a positive experience. We appreciate you taking the time to share your feedback. Kind regards, Cameron
Very relaxed and professional team
Very relaxed and professional team
Jag and his manager were very informative and helpful. Test driving any vehicle was easy and worth it if you're thinking of purchasing any vehicle. The team made the buyer process comfortable and uncomplicated.
8 février 2025
Réponse de Richmond Motor Group - MG Southampton
Good morning, we appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team, particularly Jag and his manager, were able to provide you with informative and helpful service. We strive to make the car buying process as comfortable and straightforward as possible for our customers. Kind regards, Cameron
Exceptional service
Excellent flawless service from Jag at MG in Botley. Jag is a true professional, friendly, funny and welcoming, but not just Jag, from all of the guys. Jag took time to explain and show me everything I need to know with my new MG3. Thank you Jag 😊
16 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good morning Emma, we are thrilled to hear about your positive experience with our team! It sounds like you had a wonderful time with our staff, and we are delighted that you are happy with your new MG3. We appreciate you taking the time to share your feedback. Many thanks, Cameron
Our Salesman Jag was so helpful and…
Our Salesman Jag was so helpful and friendly. He helped in every way that he possibly could, to make the sale so easy.
13 février 2025
Réponse de Richmond Motor Group - MG Southampton
Good morning, we are thrilled to hear about your positive experience with our team. We appreciate you taking the time to share your feedback. We strive to provide exceptional customer service and are delighted to know that you had a great experience. Kind regards, Cameron
Really impressed by the MG ZS hybrid
Really impressed by the MG ZS hybrid, such a great car for it's money
Jag took loads of time to answer all our questions
Thank you Richmond Motor Group!
8 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good morning Paul, we're delighted to hear you had such a positive experience with the MG ZS hybrid and our team. We strive to provide excellent customer service, and we're glad Jag was able to address all your questions thoroughly. Thank you for taking the time to share your feedback. Kind regards, Cameron
Excellent service from Jags right from…
Excellent service from Jags right from initial contact to handover of the car. He communicated well throughout and kept us up to date with progress which we very much appreciated.
Jags made us feel so special on the day of collection. The car was covered over in the show room and he videoed us unveiling the car and placed a big red bow on the bonnet. Very well presented with attention to detail.
Jags spent time with us going through the controls and checking we were happy before finally driving off in our New Cyberster GT. We couldn’t be more happy.
Brilliant salesman but not only that, he had his customers best interest at heart. Highly recommend Jags 😊 Thank you
14 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good morning Gary, thank you for your kind words! We're thrilled to hear you had such a positive experience with our team. It's wonderful to know that you felt well-informed and cared for throughout the process, from initial contact to the exciting moment you drove off in your new car. We're so happy to hear you were impressed by the special touch of unveiling your car and the time spent ensuring you were comfortable with all the features. Your feedback is greatly appreciated, and we'll be sure to pass it along to the team. Kind regards, Cameron
Elise was fantastic
Elise was fantastic, very attentive, knowledgable and friendly. Nothing was too much trouble and there were no questions she couldn’t answer.
14 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good afternoon Anthea, we are delighted to hear about your positive experience. It's wonderful to know that you had such a great interaction with Elise. We appreciate your kind words and will share your feedback with her. Kind regards, Anthea
Himat was great throughout the entire…
Himat was great throughout the entire process. He was always very quick to answer any of my questions and I have left with exactly what I was looking for. Thank you!
13 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good morning Emma, we are thrilled to hear that Himat provided you with such a positive experience. We strive to ensure our customers receive excellent service and we are delighted that you were satisfied with the outcome. Kind regards, Cameron
Use with caution
Use with caution. Purchased an Mg from them a little over 3 years ago, car comes with 7 yr warentee etc.
Despite just 17k miles on clock, the car now isn't driveable, no way for them to look at itnfor over 2 weeks and not got any curtesy cars for 7 weeks, leaves me high and dry which is not good.
Won't be using again despite numerous calls and emails offering me to upgrade as this is a second rate service!
12 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good afternoon Dave,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate your frustration regarding the availability of service appointments and courtesy cars. We understand how important it is to have a reliable vehicle, and we regret that we couldn’t assist you as quickly as you needed.
Customer satisfaction is our priority, and we would like the opportunity to discuss your concerns further and see if we can offer any support. Please feel free to contact our Customer Service team at customerservice@richmondmotorgroup.com, and we will do our best to assist you.
Kind regards, Cameron
Absolutely lovely car, and great customer care.
We went to look ar an MG3, but whilst there saw an MG5. We had a test drive and liked the car, but wanted a newer one, Elise found an ex demo one in black, and although there were some complications with the purchase Elise did a great job keeping us updated.
We finally got our car, and love it.
Many thanks Elise for all your help and patience.
7 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi there! We're so glad to hear you found the perfect MG5 and that Elise was able to help you through the process. It's wonderful that you enjoyed the test drive and were able to find an ex-demo model that met your needs. We appreciate you taking the time to share your positive experience and recognize Elise's dedication to providing excellent customer service. Many thanks, Laurence.
Seriously amazing ⭐️
I had the absolute pleasure of dealing with Richmond Motors—top marks, to say the least!
It all started when I drove my less-than-reliable Vauxhall Adam to the dealership, where I was assisted by Will Meek. I genuinely couldn’t have asked for a better sales rep. He was incredibly helpful and honest throughout the entire process, guiding me step by step through financing and helping me choose the perfect car for my family’s needs. Will even went above and beyond to offer me as close to the asking price as possible for my vehicle, which made all the difference.
Thanks to his exceptional service, I was able to drive away in a fantastic new car at an unbeatable price. I can’t recommend Richmond Motors highly enough—five stars, very well deserved!
6 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Goof afternoon Robbie, we are thrilled to hear about your positive experience at our dealership. It's wonderful to know that you had such a great experience with our team, especially with the sales representative who assisted you. We strive to provide our customers with exceptional service and are delighted to hear that you were happy with the entire process, from financing to finding the perfect car for your family. We appreciate your kind words and are grateful for your recommendation. Many thanks, Cameron
Blue about Skoda Bluetooth
Buyer beware! Skoda Richmond admitted to me over the phone today that they have a software problem with their Skoda car radio systems failing to connect. After being out of pocket for a £120 software update (other companies would throw this in with their service package), which did not fix the issue, I have to wait another month for them to consider looking at the problem again. Hopefully, this is useful for someone considering buying a Skoda at the moment.
6 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good evening,
Thank you for sharing your feedback. We're very sorry to hear about your experience with the software issue and the inconvenience you've faced. We fully understand your frustration, and we sincerely apologise that the issue wasn’t resolved during your recent visit.
At Skoda Richmond, we take customer satisfaction seriously, and we're committed to providing the best service possible. While software issues can sometimes be complex, please rest assured that we are working hard to address them and will continue to support you through this process. We would like to investigate this further and see how we can resolve the situation for you.
Please feel free to reach out to us directly at customerservice@richmondmotorgroup.com, and we will ensure your concerns are looked into promptly.
Again, we apologise for the inconvenience and appreciate your understanding as we work to make things right.
Kind regards, Cameron
Jag and Andreea were extremely helpful…
Jag and Andreea were extremely helpful to find me a new car. Thanks everyone!
4 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi Alberto. We're so glad to hear that you had a positive experience with Jag and Andreea. We appreciate your kind words and are happy that you found a new car that you love. Many thanks, Laurence.
Great service from MG Botley
Great service from MG Botley. Andreea got a great deal and service for me! Perfect handover with two restless children in the showroom from Himat!! Thank you. Very patient and thorough.
5 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi Brooke. Thank you for your kind review! We're delighted to hear that you had a positive experience with our team. We appreciate your feedback and are glad that Andreea and Himat were able to provide you with excellent service, especially while managing two restless children. We strive to create a welcoming and comfortable environment for all our customers. Many thanks, Laurence.
Great experience
I would like to thank Jag for all his help with the part exchange of my old car and purchase of my new car. He is friendly, full of information and the whole process was easy and quick. Thank you again.
3 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
We are thrilled to hear about your positive experience. It's wonderful to know that you found the process easy and quick, and that you appreciated Jag's friendly and informative assistance. We value your feedback and will share it with our team.
Car upgrade
Elise has been helpful from start to finish when upgrading my car. The process has been so smooth. From allowing me to pop in last minute to test drive the car to ensuring I had the most reasonable deal on my new car. Elise’s customer service is excellent and even made sure my 3 year old was looked after in the showroom offering him a drink which he loved! I only had to wait a week to receive the car. Would highly recommend Elise when buying your car at Botley MG.
3 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
We are so pleased to hear about your positive experience with Elise. It's wonderful to know that she went above and beyond to make your car upgrade a smooth and enjoyable process. We appreciate you highlighting her excellent customer service, especially her attentiveness to your needs and your son's comfort. We are committed to providing our customers with a positive and memorable experience, and Elise's dedication is a testament to that commitment. Thank you for choosing Botley MG and for sharing your feedback.
Brilliant customer care
The whole experience was brilliant from start to finish , Jag showed us around the car and answered all our questions with ease and patience .we cannot thank him enough for his help in purchasing our new car .
3 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience! It's wonderful to know that you were so well taken care of throughout the process. We're proud of our team's commitment to providing excellent customer service and are happy to hear that you were impressed with the knowledge and patience demonstrated.
Elise was very helpful and pleasant in…
Elise was very helpful and pleasant in dealing with the buying on my new car. I am so happy 😁
1 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience! It's wonderful to know that you had such a great time working with Elise. We appreciate your kind words and will share your feedback with her.
Richmond MG in Botley - excellent
Elise worked extremely hard with her team to find us the car we wanted for a great price. Everything was explained thoroughly and the overall service was excellent. We will definitely be back for our next car. Thanks Elise.
1 février 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good morning Craig, thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. It's fantastic that you found the perfect car at a great price and that everything was explained thoroughly. We appreciate your kind words and will be sure to pass your compliments along. We look forward to assisting you again in the future. Many thanks, Craig.
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