Richmond Motor Group - Suzuki Southampton Avis 

714
•
TrustScore 5 sur 5

4,9

Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Love my Suzuki, that's been confirmed by the amazing customer service today from Geoff and Charlie. Huge thank you for everything and making this a great experience for my mum. Here's to more wonderfu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A professional and helpful experience with Suzuki Richmond. Jag was very accommodating of my needs and went out of his way to find the right car within my needs and budget. The car arrived very quic... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Centre de contrôle technique
  4. Concessionnaire Hyundai
  5. Concessionnaire Skoda
  6. Prestataire de transport automobile privé
  7. Vendeur de voitures d'occasion

Écrit par l'entreprise

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Coordonnées de contact

  • Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, Royaume-Uni

  • 02380 873 888

4,9

Excellent

TrustScore 5 sur 5

714 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(714)

1 710 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Del and Will were super helpful

Del and Will were super helpful, this is my 4th Suzuki now, love the car and they did me an amazing deal for my new one, which I love, it was super easy to swap for a new one over the phone, came to pick it up and everything was done professionally and smoothly, thank you both again and see you for the next one

28 mars 2026
Avis spontané
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Réponse de Richmond Motor Group - Suzuki Southampton

We appreciate your continued loyalty and are so glad you had a super easy and professional experience. It's great to hear that you love your new Suzuki and the amazing deal we provided. We look forward to seeing you for your next one!

Noté 5 sur 5 étoiles

Positive experience

All the staff we spoke to were helpful and polite and our sales executive, Jagdeep Bhakar, was particularly friendly, knowledgeable and very patient with all our questions. It would be a pleasure to deal with him again in the future as he made it a positive experience for us both

26 mars 2026
Avis spontané
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Réponse de Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful feedback! We're so glad to hear that our staff were helpful and polite, and that your sales executive was friendly, knowledgeable, and patient. We're happy you had a positive experience.

Noté 5 sur 5 étoiles

Thanks Jag

Thanks Jag! Very professional and patient, gave great advice and customer service! Thanks again for the extra touches!

27 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We appreciate your fantastic review and five-star rating! We're happy to hear that you had a positive experience with the great advice and customer service.

Noté 5 sur 5 étoiles

Happy Customer

Saw what I wanted on Website so went out there on spec.

Very helpful salesman, Sam Beevers who wasn't at all pushy & came with me on a test drive.

Very happy with car so bought it. Smooth transaction with a part exchange allowed.

A clunking noise developed within a month so rang Garage & agreed to take it in to be looked at. Needs new D rings (bushes) which had to be ordered & was told a week.

After 10 days, I rang & the parts hadn't arrived to they chased it for me & car is now booked in. As it is under warranty, there is nothing to pay.

I would recommend & if I needed to purchase another car again, I would look there first.

11 janvier 2026
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're glad you found what you wanted and appreciated the helpful service during your purchase. We apologise for the clunking noise and delay with the parts. We appreciate your recommendation and would be happy to assist you again in the future.

Noté 5 sur 5 étoiles

Will Austin was very helpful and…

Will Austin was very helpful and friendly and not at all pushy. Very pleased with the service and the car. Thank you

26 mars 2026
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that you found our service helpful and friendly. It's great to know you are pleased with your car. Thank you for your feedback!

Noté 5 sur 5 étoiles

Kept updated through the process

I was kept updated through all the stages of the purchase, with politeness and efficiency.

26 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that you were kept informed during your purchase. Thank you for your kind words about our team's politeness and efficiency!

Noté 5 sur 5 étoiles

Came in to have a look at a Swift and…

Came in to have a look at a Swift and the salesman (Jag) was fantastic, answering any questions with honesty and passion also the sales manager (i think) Simon was very welcoming and willing to amswer any questions. On picking up the car it was full valeted and perfect, Jag then went through everything thoroughly and made sure i was completely happy with the purchase before I left. I would highly recommend Jag and the team at Richmond Suzuki for sales and service. A****

26 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had a fantastic experience! We appreciate your kind words regarding Jag's passion and honesty. It's great to know you were completely happy with your car and the thorough service we provided. Thank you for recommending us!

Noté 5 sur 5 étoiles

Jag made the purchase of our new car so…

Jag made the purchase of our new car so easy. He is knowledgeable and a pleasure to talk to. Highly recommend. Thanks Jag

25 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review! We're happy to hear that your new car purchase was easy and that you found Jag knowledgeable and pleasant.

Noté 5 sur 5 étoiles

Purchased a used MG

Purchased a used MG, great experience not pushy like other companies, very good experience.

23 mars 2026
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had a great experience purchasing your used MG! We appreciate your feedback regarding our non-pushy approach.

Noté 5 sur 5 étoiles

Excellent

Very helpful, information on everything given. Excellent. Kind and friendly.

20 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review and five-star rating! We're delighted that our team was helpful, kind, and provided excellent information.

Noté 5 sur 5 étoiles

Jag was friendly and informative

Jag was friendly and informative, explaining every step of the way

19 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that our explanation was helpful and friendly. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

Vitara upgrade

Following our recent invite along to the upgrade event, all the staff were welcoming as always. Jag was our sales representative on this particular return to upgrade our Suzuki Vitara and he’s been excellent - super friendly and informative. All in all very happy customers 🙂

12 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review! We are so glad to hear that the staff made you feel welcome and that your sales representative was super friendly and informative. We are happy you're a satisfied customer!

Noté 5 sur 5 étoiles

FIVE STARS for Jagdeep Bhakar at Richmond Suzuki, Totton!

I arrived to collect our new car and was warmly welcomed by Jagdeep Bhakar, offered a drink and seat.

There was some technical difficulties registering the new car and this did take some time but Jags kept me informed and apologised for the delay.

With the car registered Jags went through the paper work and helped me set up the App that supports the vehicle.

I needed to collect some items out of my old car and Jags kindly drove the new one alongside it so it was easier for me to transfer my belongings.

Jags waited with me to ensure the App technology was working.

Jags was polite, kind and engaging in all our interactions - I couldn't have asked for more - Thank you

11 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that your new car collection experience was a positive one. We appreciate your kind words regarding the service you received, and we are so glad everything went smoothly despite the technical difficulties. Thank you!

Noté 5 sur 5 étoiles

everything was explained clearly and…

everything was explained clearly and all questions answered. When a problem arose, a way to solve it was found.

9 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that our explanations were clear and that we addressed all your questions effectively. We appreciate your feedback regarding the problem-solving.

Noté 5 sur 5 étoiles

Jag was excellent

Jag was excellent, showed me everything I needed to see and know about my new car and helped me set up the Suzuki connect app. He's the best 🤞

9 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had such a positive experience! It's great to know that you felt well-informed and supported with the car and app setup.

Noté 5 sur 5 étoiles

We didn’t have any problems it all went…

We didn’t have any problems it all went very smoothly the sales man was very pleasant and easy to talk to got everything sorted out and collected on time.

2 mars 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We appreciate your positive feedback and are so glad to hear that your experience went smoothly. It's great knowing our team helped get everything sorted out for you. Thank you!

Noté 5 sur 5 étoiles

Very friendly

Just browsing but ended up buying a car so excellent sales guy.nothing pushy very polite and had everything explained until we understood ( being a bit older it takes a while )

1 mars 2026
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad the sales process was helpful and informative for you.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, couldn’t do enough for us. Very polite and welcoming and had a nice smile and a nice sense of humour. Thank you very much to Jag.

27 février 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're happy to hear that you enjoyed your experience. It's great to know our service was excellent, and we were polite, welcoming, and accommodating. Thank you for your feedback.

Noté 5 sur 5 étoiles

Welcoming and polite staff. Great customer service.

Welcoming and polite staff.
Knowledgeable and able to provide all information required.
Thank you Jag.

27 février 2026
Avis spontané
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We appreciate your kind words and five-star rating! We're so glad to hear that our staff was welcoming, polite, and knowledgeable. Thank you for recognizing our team.

Noté 5 sur 5 étoiles

Was very happy with the service,nothing…

Was very happy with the service,nothing was too much trouble. Very friendly and made me fill welcome. And very happy with my car

21 février 2026
Logo de Richmond Motor Group - Suzuki Southampton

Réponse de Richmond Motor Group - Suzuki Southampton

We're very happy you were pleased with our service and felt welcome. It's great to hear nothing was too much trouble, and you are happy with your car!

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