Zoomo Avis 

They locked the bike and expected me to continue with my plan, when fairly I stated that I don't hire locked bikes, I hire them in order for them to work so I can make money. Then they decided to attempt to repossess the bike, even after I offered thew bike back to them multiple times. Leaving me with a threat to say they'd report me for stealing the bike, I immediatley responded with, COME GET YOUR B IKE I DON"T WANT IT and what do they do go silent and refuse to collect the bike and continue stacking up a bills for future weeks despite the bike still being locked and unusable to me. Basically they are weird, lacking customer service, and the theft cover they make you pay for does NOTHING to benefit you, simply means they get their bike back. Why is that even a charge to the customer. Basically theft cover is an add on that is complete profit it's not an actual insurance cover and it costs $100 a month. They make a strong effort to make you believe the bike WILL be stolen. When I asked for theft cover to be removed that asked for confirmation 4 times before evert cancelling it and then refused to cancel it without a $150 deposit when they already gps track the bike. They are thieves go some where else

Horrible customer service. No ability to call them but they will call you to ask when you're going to pay then proceed to hang up with no manners.

Rent is pretty high when compared to the competitors(Connectbike, Buzzbike).

Email support is good.

Not much like wowww
It's ok.

Good bike experience. Reliable battery life

Their assistance in any issue arose is very helpful. Team is very kind and friendly and provide assistance anytime according to the my comfortable schedule.

I am an old clie with Zoomo,
So, The Zoomo team, especially “Hugo”, have never let me down. They are so kind, helpful, and go the extra mile to provide the best customer service.

On the other hand, regarding Zoomo itself and its bikes, their bikes are durable, practical and have few faults, in my opinion the negatives are two:
- The rental prices are so high that you pay for a new bike every few months!!
- Maintenance centres are very far away and few, especially after the closure of the Fulham centre.

Conclusion: It is a company that you can depend on for a short period only, and you should prepare yourself to buy your own bike or motorcycle.
The price policy and the few service centers, it is a wrong business policy and if they want to continue in the market, it must be changed!

Regards

I found Zoomo to be much cheaper compared to other ebike shops. Every ebike shop has its pros and cons, but I chose Zoomo cycle because their bikes are safe and meet Australian regulations. I tested ebike with a throttle, and it made me feel uneasy and jumpy. While I appreciate not having to pedal anymore, it's a bit scary riding a bike that can go over 30 kph.

The team at Zoomo is fantastic. Even though they're always busy, they been really great with customer service and support. They been taking care of me throughout my 3 week rental, always emphasizing battery safety and the importance of regular maintenance. I always see them happily helping customers, even with my limited English.

I highly recommend Zoomo ebikes. They professional, easy to deal with, and provide quick-solutions. The throttle is great, but it’s much assurance to know I’m riding a legal bike.

Thanks, Ayush, for the awesome customer service!

Special thank you to kleng who quickly provided me which what I needed to get back to earning again. While he was away the other support team members were of zero help and made me wait for over a week with no resolution.
Also special thank you to the Bermondsey workshop team for always being friendly and respectful.

Very good bike shop, very friendly staff specially the bicycle mechanic.

I'm Soo grateful for y'all truly. Im on a low budget due to being a single mom and this is helping me work more comfortably and it's low cost. God bless y'all fr 💚

I had the best service in my life
Gabriele helps me a lot and I find the solution for my self
Thanks zoomò bike

The team was so funny and friendly and professional. I will recommend to all my friends.

Good bikes and no deposit. You only need to.pay extras

I had an exceptional experience with Hugo at the reception at Zoomo. He is incredibly helpful and attentive, always going the extra mile to ensure customer satisfaction. Whether I had questions or needed assistance, Hugo was there with a friendly attitude and a genuine willingness to help. His dedication and professionalism truly set him apart. Highly recommend seeking out Hugo if you want top-notch service!

The person on reception is so kind and hard working and he deserves the best employee title mr.hugo

Zoomo staff provides a exellent services and have a great communication skills

Jio was very respectful, help me with the service and it help me a lot with my bike

Perfect ! I recommend ! Top team