Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I had no problems with bike personally, however just be aware that the customer service is terrible. I have twice made a reservation for a bike which cost me to waste an hour journey to get there and... Voir plus

Noté 1 sur 5 étoiles

Meine Mieter hatten ein Leihfahrrad und Leihakku von Zoomo. Bei der regelmässigen Wartung wurde eine Fehler der Batterie festgestellt und trotz Nachfrage der Kunden nicht ausgetauscht. 6 Tage später i... Voir plus

Noté 4 sur 5 étoiles

So far so good. The bikes are in someways better than Vinx, brand cause they are lighter, and can be pedalled on flat battery, if you take it out, But most importantly they are 100%v legal,however t... Voir plus

Noté 5 sur 5 étoiles

Amazing people, the asian girl hustling hard to get the customers attention despite she's feeling under the weather. I subscribed to used e-bike $99 for 16 weeks, pretty good deal. The bike looks a bi... Voir plus

À propos de l'entreprise

  1. Service de location de vélo
  2. Magasin de vélos

À propos de Zoomo

Écrit par l'entreprise

Meet Zoomo. Get a world-class electric bike with maintenance and theft cover included.
Promo Image
Engineered in Australia, our quality and affordable electric bikes subscriptions are trusted by 1000s of couriers, commuters and everyone in-between. Try a Zoomo e-bike today.

Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

395 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,9

Tous les avis

(395)

24 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Zoomo customer service

Zoomo customer service is always amazing. They regularly maintain my bike to a great standard and their chat service is quick and effective. Dawn in particular is great and always goes above and beyond to do what she can to support us riders!

29 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Unclear Policies and Unfair Charges

I returned my Zoomo bike as instructed by their staff, but they withheld my £50 deposit and charged an extra £5, claiming I needed to give one week’s notice—which was never mentioned at the time. Their poor communication and hidden policies made for a frustrating experience. Be cautious if renting from them, as you might face unexpected charges despite following their instructions.

23 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I had a fantastic experience renting a…

I had a fantastic experience renting a bike from Zoomo! The process was quick and easy, and the staff was incredibly helpful. I took the bike to the Opera House, for the day and the ride was great. The bike was comfortable and well-maintained, making my ride enjoyable. I highly recommend Zoomo for anyone looking to rent a bike and have a great time!

18 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Payment charged but service not provided

I had rented a bike on 14th of October from zoomo and had paid advance rent, starting fee and the deposit to zoomo. On 17th of October Zoomo's third party barged into my buildings lobby without permission and broke the lock of my bike and took it away without my permission and notifying me. When I came back home I was not able to find my cycle and I thought it got stolen. This caused me serious distress and anxiety because I thought now I would be blamed for it. After some time I received an email from team zoomo that their third party took away the cycle from my buildings lobby by mistake and now I'll have to come again to their showroom to collect another cycle.

I was only able to use my cycle for only 3 days despite of the fact that I had given an advance rent for 7 days. Additionally as they took away my cycle I had to bear the cost of travel to my university which I used to go on the cycle. I have been constantly emailing team zoomo but I have not been receiving any response for them.

Team zoomo should refund my rent as they did not provide me the complete service and took away the cycle without my permission like thieves do.

I reserve the right to take legal action as they not only failed to provide me the complete service even after charging me the entire money but they barged into my building's lobby and forcefully took away the cycle without my permission and now they are not even replying to my query.

I would suggest everyone not to use this pathetic service as they can not keep up with their agreement and commitment. I have all the necessary evidence and documentation to support my claim.

17 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Was really enjoying the experience only…

Was really enjoying the experience only for it to fail second day. Costing me earnings, and we only signed the agreement on Friday. I am really not happy. And to make it worse they are closed on the weekend. We'll be ripping this agreement up. I don't need this.

6 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I had problem with my insurance…

I had problem with my insurance document with Uber when I take bike rent from zoomo. I try to contact zoomo customer care through zoomo app and it's done smoothly. The person who called me done the process on the call and now my Uber app is working perfectly. Thank you.

1 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Very poor service the staff is charged…

Very poor service the staff is charged and they don’t understand the system. Please train them properly then bring them to desk for customer service. The boy with glasses don’t understand any thing every time asking… poor service sorry to say

30 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Thanks a lot sweet Kleng.

Thanks a lot Kleng. You are the best dear. Such a kind, responsible and professional. The only reason why I’m still using Zoomo is you. I’m really appreciated you.
10/10 for Kleng

13 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Zoomo is very helpful for everybody but…

Zoomo is very helpful for everybody but i think if you are a beginner you take weekly plan and then choose 12 weeks plan. One guy who name is jobelle he is very humble person and they know how to treat with costumers.

10 septembre 2024
Avis spontané

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