Righttiles Avis 154

Right Tiles have a big range of indoor tiles and so we were able to find the perfect colour and pattern. At first we struggled to decide because it was not possible to get a sample but once that happened it all went smoothly and we bought tiles for two bathrooms and the entire downstairs. The delivery was on time, one pack of tiles was missing but it was very easy to arrange the additional pack. A big big thank you to Lali at Right Tiles Farnborough. If not Lali, we would have spent much more time searching for the right product and we probably wouldn't have had them on time for the installers. Lali also advised us on the grout type and in general the communication with Lali was very easy and made our life much easier during a very stressful year.
Gosia and Daniel

Dear Sir/Madam
I am writing this review in the hope that the owners will be able to intervene as their staff and/or policy are bad for customers. Tiles were delivered broken and they have insisted on us going to collect the replacement tiles when I told them that we had no vehicle large enough for such large tiles. After two weeks of haggling we were forced to send our handyman with his van and the replacement tiles were broken so it was a wasted journey so I emailed but they are ignoring me, so I went into the Farnborough store looking for Abdullah and found a very rude person called Ali.
I asked about the replacement tiles and he said you did not have them and then I asked why my emails are being ignored and he said he had no idea and then I asked about details for the owners and he told me they do not work in any of their stores so I asked him for a full refund and he refused so I told him that I had a tiler charging me £250 a day for tiles he does not have to fit and that I will be suing the company for our losses and Ali told me to go ahead without any concern about Customer care.

Good quality tiles and good customer service.

Very great customer service by Parth from Right Tiles Haworth branch. Too supportive and enthusiasm has been shown towards us regarding choosing the best tiles for our home. I would recommend Right Tiles!!

It's a very good experience visit the right tiles. They work like their name they have wide range nd variety of tiles. The staff is very helpful specially mohit. He helps me to find right tiles for my kitchen.
Thanks I will recommend to all my friends to visit once nd you will be very grateful nd find the right spot for your house to make more beautiful.

We had a fantastic experience with Right Tiles thanks to their outstanding customer service. Vimal went above and beyond to help us secure the exact tile we were looking for - he even stayed beyond working hours to make sure everything was sorted. His dedication, patience, and professionalism truly made the process smooth and stress-free.

Highly recommend Right Tiles for anyone looking for quality products and exceptional service. Thank you again, Vimal!

I am builder dealing with Gatwick stores from long and they always impressed me.

Great service and hundreds of selections of tiles. I would definitely recommend this shop for your tiles and flooring.

Terrible experience at this tile shop. Maddy’s (Mohit) customer service was unacceptable — he was not truthful about the returns policy and kept changing his statements when questioned. No returns policy was displayed in store, which feels misleading and dishonest. The whole experience left me frustrated and upset. I would not recommend this place to anyone looking for reliable service.

Liars and Thieves, asked them if these tiles will be around for awhile because I will need to order more and I dont want tiles that will be discontinued and suprise suprise they were discontinued and no longer purchasable within 6 weeks of purchase.

It took us a while to find right tiles for our kitchen and hall floor. We were recommended to visit Right Tiles. Very glad we did. Maddy recommended very good quality tiles, with wide colour range, so we have found the ones we wanted. Took very quick to make an order, delivery was in time. We have our kitchen tiled now and used about 60% of the tiles we bought, none of the tiles were damaged. Maddy is a decent professional guy, very easy to deal with. Definitely recommend.

I had a very disappointing experience with Maddy. He completely failed to outline the returns policy until after the transaction was already completed, which felt very misleading and unprofessional. This lack of transparency caused unnecessary inconvenience and frustration. On top of that, the customer service was extremely poor — instead of offering a solution or showing any accountability, the situation was handled with dismissiveness and little regard for customer satisfaction.

Overall, the management and service were far below expectations. Clear communication and respect for customers should be a priority, but unfortunately, that was not the case here. I would not recommend dealing with Maddy to anyone looking for a trustworthy or professional experience.

Had an amazing experience with using Right Tiles for the first time. Went into the shop during the weekend and spoke to Maddy from the Crawley branch, he was really helpful and knowledgeable and helped us chose the right tiles for our bathroom. He gave us great advice on picking any extra, like the best colour grout, the right amount of adhesive and also the best colour tile trim.

The delivery of the tiles was really quick to their store, and was able to wait until the weekend to come collect the tiles. Tiles were in great condition and look amazing on the wall.

Excellent service, thanks Maddy, will be coming to you in the future for the next project

Mohit is well knowledgeable and ready to give best customer service all the time.

Do not buy from this company. The Hanworth branch advised us to get the wrong size tiles for our ensuite and want 50% of purchase cost plus delivery charges to return. They conveniently do not highlight the small print when selling to you. Fine if you are happy with the product but any issues good luck getting your money back. Customer service also abysmal. Couldn't be a bigger contrast to Eurotiles in Twickenham who are incredibly helpful and don't charge any restocking fees. Go there instead and avoid this place at all costs

Great selection of tiles and great prices.
The service from Maddy at the Gatwick branch has been second to none, absolutely superb.
Highly recommend using these guys.
Many thanks indeed!

Visited Right Tiles Watford 2 months ago to purchase tiles for my bathroom. At this point I had visited a number of other companies for tiles but had not committed to buy. As soon as I met Mohit, I was met with a smile and great customer service. Following a number of questions, which mohit was able to answer I was able to commit to purchasing the tiles that I wanted at a good price. From ordering to pick up, Mohit was very friendly and provided great service. I would highly recommend Right Tiles Watford. Arj

Avoid Right Tiles Croydon!
Ordered almost £600 worth of bathroom tiles — arrived in damaged, ripped, and even boxless condition. Instead of a full refund (as required under the Consumer Rights Act 2015), they unlawfully deducted a 25% “restocking fee.”
No official email, only endless back-and-forth WhatsApp messages, and zero accountability.
Unprofessional, stressful, and not compliant with consumer rights. Spend your money elsewhere!

I am coming to Right Tiles Gatwick since a year. This gentleman (Mohit) is delivering the best service, best price, amazing tiles and trust me there isn’t better tile shop in Crawley then Right Tiles. Mohit, Amazing!!!! S K Builder