i love the clothes i have purchased many shirts from rise, however the disappointment comes from them never having any stock. Everything is always sold out. I have been waiting to reorder shirts i hav... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
So far, I’ve place multiple orders with Rise and am thoroughly enjoying all of their products, from gym apparel to lifting gear. I recently needed to deal with an exchange of an item I ordered and Edw... Voir plus
My experience with RISE so far has been incredible. I am very picky with what I order and keep and after ordering 15 items I haven't returned anything yet. The quality of all items I have purchased is... Voir plus
L'entreprise a répondu
If you are in the US, DO NOT place an order with Rise. I ordered 3 shirts and they didn't fit how I expected, so I wanted to return them. I had to pay $30 to return 3 t-shirts including prepaying for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Rise is one of the fastest growing and most innovative sports fitness brands in North America. Shop our Online Fitness Store. #NeverStopDreaming
Coordonnées de contact
18005 Rue Lapointe, i500, J7J0G2, Mirabel, Canada
- help@risestore.com
- rise.ca
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Expedience and kindness with response
Expedience and kindness with response. Amazing costumer service!
I accidentally ordered the wrong size…
I accidentally ordered the wrong size weight lifting belt. I reached out to customer service to correct the error and got an immediate response from Edwin. Was some of the best customer service I’ve ever received. He was nice and understanding. Excellent customer service with excellent equipment, don’t be believe me try it for yourself.
Exceptional Customer Service
In a world where customer service seems to be a thing of the past- these guys excel. Personalized emails, quick response times and quick to resolve any issues. I ordered a size too small on several shirts and exchanging for the next size up was an easy process. Quality of shirts are great- will definitely order again.
Amazing Customer Service!
Amazing post sale customer service to ensure that each customer receives a high quality product. Edwin was great in assisting me, with quick response times, a very positive representation of the brand. Definitely purchasing in the future.
Contacted RISE and got nearly immediate…
Contacted RISE and got nearly immediate help. Even at 1 am. Thank you rise
I order a lever belts but in the wrong…
I order a lever belts but in the wrong size unfortunately. So I returned it and waited for the color I wanted to be restocked. The customer service was just amazing and responded back very quickly. They responded to my message throughly and gave me an update on order. The person that was helping me also gave me priority shipping which is amazing. So 10/10 on customer service! Rise always have high quality lifting gear and I always recommend it!
My order forme rise was lost in the way…
My order forme rise was lost in the way by Canada post. So I reach to rise and in 24h they responded and immediately taken care of. They replaced and reorder for me. In a few days it was all been cared and done. Really great service and great team. Thank you a lot
Very good service
I bought a pair of knee sleeves, a belt and some wrist wraps. Everything was fine but the sleeves that were too tight. Customer service was very nice! They treated my exchange quickly. The answered my emails a day after which was great. :)
Rise has the best fitting clothing out…
Rise has the best fitting clothing out there! And the materials are super comfy. I can't get enough! And their customer support is super friendly and helpful
Best Customer Service Out There!
I placed an order after Christmas, it arrived faster than anticipated and my items were amazing! I had an issue with my sweatpants after a few wears, and when I messaged the company, they dealt with it immediately, sent me a replacement pair for free. With the replacement they offered to let me add additional items to my order if I was interested because they were going to be paying for shipping. Very considerate and friendly service. 10/10
Wont give you your money back only…
Wont give you your money back only credit, even when this is against the law.
Never got my order deliverd
Never got my order deliverd, when i checked at the postoffice it was already sent back. Know they blame me for not picking it up. Worse costumer service, dont order when in EU.

Réponse de Rise
Rise
This brand is absolutely awesome no worries at all, they have the best cooperation no matter what the issue is, I ordered a belt a while back in small and it was too small for me so I contacted rise and they had no issues letting me exchange for a different belt, love this brand
Customer Service Support
I ordered the wrong size for my lifting belt and wanted a larger size. I returned my belt to exchange the size and the customer service responded and took action fast. it was very good and professional!
Customer service at Rise is 5 star
Customer service at Rise is 5 star. I ordered a few items for xmas presents and one needed exchanging due to size. I was impressed by the number of personal emails I received making me feel VERY taken care of and assured that my new package was on its way quickly. I love a Canadian company anyway BUT a Canadian company with stellar customer service is even better!!
Poor quality clothing
Garbage quality clothing, ordered a polo just now the logo is peeling off and seams are coming undone around the buttons. Ordered t-shirts a few years ago that the logos came right off as well after a couple of washes. All my clothes I ever bought from them are in the garbage. The fit is not bad but everything is made very cheap. I want to support a Canadian company but cannot support them.
They refunded me but will not reimburse shipping fees and the taxes on the shipping fees like some other gym clothes companies.
Don’t believe the other 5 star reviews they are probably paid by rise
Stay away.
Rise was very helpful and quick with…
Rise was very helpful and quick with exchanging my order. They sent my new belt back to me with expedited shipping (free of charge) and their return process and customer service was very helpful.
Excellent service
This is my first purchase with Rise and it was a very positive experience. I needed to exchange the item I purchased as I got a size too small and the exchange was easy and done in a timely manner. The communications were excellent, always letting me know the progress of my purchase and exchange.
Excellent customer service (5/5).
Abdulla from Middle East
Hi , i really like how customer service are quick in answering anything you want.I live in the Qatar and the shipment will arrive after 3 or 4 days to get to me.I definitely recommend to everyone to try it.
Thank you from Qatar 👋🏼
Customer service is amazing and quick
Customer service is amazing and quick, the people are lovely. I live in the UK and it only took 4 days to get to me from Canada. The shipping was a 10/10. Definitely recommend to everyone!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







