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Lisez les avis des autres

Noté 3 sur 5 étoiles

i love the clothes i have purchased many shirts from rise, however the disappointment comes from them never having any stock. Everything is always sold out. I have been waiting to reorder shirts i hav... Voir plus

Noté 5 sur 5 étoiles

So far, I’ve place multiple orders with Rise and am thoroughly enjoying all of their products, from gym apparel to lifting gear. I recently needed to deal with an exchange of an item I ordered and Edw... Voir plus

Noté 5 sur 5 étoiles

My experience with RISE so far has been incredible. I am very picky with what I order and keep and after ordering 15 items I haven't returned anything yet. The quality of all items I have purchased is... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

If you are in the US, DO NOT place an order with Rise. I ordered 3 shirts and they didn't fit how I expected, so I wanted to return them. I had to pay $30 to return 3 t-shirts including prepaying for... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements de sport
  2. aussi dans
  3. Magasins d'appareils de fitness

Écrit par l'entreprise

Rise is one of the fastest growing and most innovative sports fitness brands in North America. Shop our Online Fitness Store. #NeverStopDreaming


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

211 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(211)

11 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I accidentally ordered the wrong size…

I accidentally ordered the wrong size weight lifting belt. I reached out to customer service to correct the error and got an immediate response from Edwin. Was some of the best customer service I’ve ever received. He was nice and understanding. Excellent customer service with excellent equipment, don’t be believe me try it for yourself.

28 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Exceptional Customer Service

In a world where customer service seems to be a thing of the past- these guys excel. Personalized emails, quick response times and quick to resolve any issues. I ordered a size too small on several shirts and exchanging for the next size up was an easy process. Quality of shirts are great- will definitely order again.

26 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing Customer Service!

Amazing post sale customer service to ensure that each customer receives a high quality product. Edwin was great in assisting me, with quick response times, a very positive representation of the brand. Definitely purchasing in the future.

23 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

I order a lever belts but in the wrong…

I order a lever belts but in the wrong size unfortunately. So I returned it and waited for the color I wanted to be restocked. The customer service was just amazing and responded back very quickly. They responded to my message throughly and gave me an update on order. The person that was helping me also gave me priority shipping which is amazing. So 10/10 on customer service! Rise always have high quality lifting gear and I always recommend it!

16 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

My order forme rise was lost in the way…

My order forme rise was lost in the way by Canada post. So I reach to rise and in 24h they responded and immediately taken care of. They replaced and reorder for me. In a few days it was all been cared and done. Really great service and great team. Thank you a lot

7 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Very good service

I bought a pair of knee sleeves, a belt and some wrist wraps. Everything was fine but the sleeves that were too tight. Customer service was very nice! They treated my exchange quickly. The answered my emails a day after which was great. :)

24 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Best Customer Service Out There!

I placed an order after Christmas, it arrived faster than anticipated and my items were amazing! I had an issue with my sweatpants after a few wears, and when I messaged the company, they dealt with it immediately, sent me a replacement pair for free. With the replacement they offered to let me add additional items to my order if I was interested because they were going to be paying for shipping. Very considerate and friendly service. 10/10

31 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

Never got my order deliverd

Never got my order deliverd, when i checked at the postoffice it was already sent back. Know they blame me for not picking it up. Worse costumer service, dont order when in EU.

23 janvier 2022
Avis spontané
Logo de Rise

Réponse de Rise

Good day Toine, I've just taken a look at your order with our support team to investigate this for you. First of all, it's important to mention that Rise is always transparent and here to help. We have no intention or goal for not having goods delivered to our dear customers.

I'm sorry you felt that we blamed you for "Not picking up the goods" but we only share the information that is available on the tracking:

Dec. 29, 2021 10:03 am:
"Item was unclaimed by recipient. Item being returned to sender."

Link to the tracking for reference:
https://www.canadapost-postescanada.ca/track-reperage/en#/search?searchFor=LX055300027CA

If the carrier can't deliver an order, we have a "Return to Sender" option enabled on all packages we ship. This is to prevent the carrier from abandoning the goods and destroying its content. We cover the fees on all packages we ship to be in a position to re-ship the goods and not have a complete lost for our customers.

Now that being said, we will open an investigation with the postal service to see what could have been wrong, however I doubt we will be able to win it, because since then, you moved to another country which might be one of the reason it was marked as unclaimed.

We offered to re-ship the package to your new address in a different country, but we never got a reply back with the new address details.

Please note, that during big sale like Black Friday, everything is on final sale and we accept exchanges or refund through store credit. This was well displayed on the website menu bar, checkout and is on our terms of services since 2015.
https://www.risestore.com/pages/terms

We have shared the same information to your email as well. Please keep us posted over emails to solve this as soon as possible 💪🏼

Noté 5 sur 5 étoiles

Rise

This brand is absolutely awesome no worries at all, they have the best cooperation no matter what the issue is, I ordered a belt a while back in small and it was too small for me so I contacted rise and they had no issues letting me exchange for a different belt, love this brand

15 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Customer Service Support

I ordered the wrong size for my lifting belt and wanted a larger size. I returned my belt to exchange the size and the customer service responded and took action fast. it was very good and professional!

13 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Customer service at Rise is 5 star

Customer service at Rise is 5 star. I ordered a few items for xmas presents and one needed exchanging due to size. I was impressed by the number of personal emails I received making me feel VERY taken care of and assured that my new package was on its way quickly. I love a Canadian company anyway BUT a Canadian company with stellar customer service is even better!!

13 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

Poor quality clothing

Garbage quality clothing, ordered a polo just now the logo is peeling off and seams are coming undone around the buttons. Ordered t-shirts a few years ago that the logos came right off as well after a couple of washes. All my clothes I ever bought from them are in the garbage. The fit is not bad but everything is made very cheap. I want to support a Canadian company but cannot support them.
They refunded me but will not reimburse shipping fees and the taxes on the shipping fees like some other gym clothes companies.
Don’t believe the other 5 star reviews they are probably paid by rise
Stay away.

10 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Rise was very helpful and quick with…

Rise was very helpful and quick with exchanging my order. They sent my new belt back to me with expedited shipping (free of charge) and their return process and customer service was very helpful.

10 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

This is my first purchase with Rise and it was a very positive experience. I needed to exchange the item I purchased as I got a size too small and the exchange was easy and done in a timely manner. The communications were excellent, always letting me know the progress of my purchase and exchange.
Excellent customer service (5/5).

10 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Abdulla from Middle East

Hi , i really like how customer service are quick in answering anything you want.I live in the Qatar and the shipment will arrive after 3 or 4 days to get to me.I definitely recommend to everyone to try it.

Thank you from Qatar 👋🏼

6 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Customer service is amazing and quick

Customer service is amazing and quick, the people are lovely. I live in the UK and it only took 4 days to get to me from Canada. The shipping was a 10/10. Definitely recommend to everyone!

5 janvier 2022
Avis spontané

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