Princess Matecat was ordered on Monday and delivered the next day by Royal Mail, wow. It was packaged well with care and in excellent condition and I'm thrilled with her. I was worried I'd have to "se... Voir plus
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The orange tabby cat is very pretty, rolls over ,purrs etc and my mum loves her .unfortunately the breathing purring robotic cat wasn't as pretty as the picture and didn't work as expected so was retu... Voir plus
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Super fast service, excellent product, my dad has dementia and had his cat but he tried to wash it thinking it was real. I had to replace it urgently, yiur company had the replacement delivered within... Voir plus
Super fast delivery and everything perfect as packaged so well and clearly handled well. Item in perfect condition. Really happy with the cat and I know its new owner will be delighted when I give it... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
RoboPets is a family run business and the leading UK and EU supplier of the very latest Robotic Companion Pets. We provide products that can help people living with Dementia, Alzheimers, Children with special needs, and anyone who loves animals but are unable to have a real pet of their own.
Coordonnées de contact
Plymouth, Royaume-Uni
- deborah@robopets.co.uk
- robopets.co.uk
4,9
Excellent
190 avis
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Outstanding customer service
I purchased the Princess - Ragdoll Interactive Robotic Companion Pet in June 24, it no longer charges so it’s now just an expensive stuffed toy, I contacted the seller to help solve the problem as yet had no response
The response was very quick for some reason I missed the first email, apologies!
I was asked to return the princess cat for inspection, as it turns out I was unknowingly using the incorrect cable which has done some damage, Deborah has been extremely helpful and has offered to replace it for me which is incredibly generous under the circumstances. I can highly recommend this company for their first class customer service.
15 février 2025
Avis spontané
Réponse de RoboPets
Dear Customer, thank you for your feedback and sorry that your Princess robotic cat isn't charging as it should. We have had a look at your Order and can see that you purchased the Princess 8 months ago, in June 2024. We have previously emailed you, and perhaps our email went to your spam folder? We will email again to help resolve this for you.
Bought a golden puppy 11 months ago…
Bought a golden puppy 11 months ago February 2024. Now it only works intermittently and has done for a while but my Mum is so attached to it she is distraught without it. At the time of purchase there were good reviews on here. Unable to submit contact form like others and no reply from mobile number which says NHS only.
27 janvier 2025
Avis spontané
Réponse de RoboPets
Dear Customer, sorry to hear that your robotic pet isn't working as it should. We still have good reviews - please check out our website from our lovely customers. We have checked the contact form and it is working, so you shouldn't have any problems. Our customers do contact us regularly for advice when purchasing a pet, and no one has reported a problem. Also, our contact number is always answered, and there is no message saying anything about NHS as we don't have an answer phone because our phone is always answered. Robopets
My partner has ordered from these…
My partner has ordered from these people but has yet to receive anything. I worry that this company are a scam?
6 janvier 2025
Avis spontané
Réponse de RoboPets
Dear Customer, I am sorry that you have not received your Order yet as all our Orders are dispatched same day for next day delivery. Could it be that the courier has tried to deliver and you weren't in? It is always best to contact us directly so that we can help with your enquiry. We are a genuine company, and known as the largest supplier of robotic pets in the UK, to both direct customers and also the NHS.
Works intermittently
Works intermittently, you can’t submit the online contact form and the staff don’t reply to your emails.
30 octobre 2024
Avis spontané
Réponse de RoboPets
We are always available and reply to emails straightaway. Have you checked your Spam folder? Sometimes messages may get sent there. Please feel free to contact us any time, we are always here to help.
100% 5⭐️ Price/Service/Delivery/Product…
Great price, fantastic service in time for Christmas…
Ordered one “Purrble” for my son 5yrs old and was so amazing, we had to order another, for our daughter who is 9yrs old… they both loved them from the start, the Purrble comes in a very clever box and from the first touch they fell in love… My son from day one has completely calmed down and it’s made him so much more relaxed.
We couldn’t have a real pet, but this is the next best thing! and if you are looking for that special soft toy/companion for you’re little ones…. my wife and myself can’t recommend enough… great fidgets in ears and feet…
Great product. ☺️👍🏻
22 décembre 2021
Avis spontané
Réponse de RoboPets
Hi Simon,
Thank you so much for your wonderful review! Purrble is such an incredible companion and worth its weight in gold. It's so heartwarming to hear how both your children love them, and have benefitted from Purrble's calming nature.
Customer service is at the forefront of what we believe in, and we're so happy you had a great experience with us!
Thank you :) Team RoboPets
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