The whole process was very informative. When I did talk to a person they answered my questions, without delay. However the On-line System was first class. It walked you through without issues. Woul... Voir plus
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Lisez les avis des autres
Rocket Mortage was always well prepared with any presentation or update to our mortgage request. Rocket was always professional, yet made my wife and me feel very comfortable with everything that w... Voir plus
The whole experience was easy and quick. A flew bugs in the app and some processes were mildly annoying but got squared away in the end. First problem which was child support payments. When you claim... Voir plus
Rocket Close team members were persistent, yet not pressuring when I had to schedule my closing. I had an issue with the virtual close software interface, but a representative answered my call immedia... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
With a nationwide network of partners and locations, we deliver the title and closing solutions you need—when and where you need them. Our responsive team, paired with best-in-class technology, makes every transaction smoother.
Coordonnées de contact
Etats-Unis
- rocketclose.com
4,6
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Very poor
My experience with rocket since 2008 has been fantastic. I have recommended rocket on several occasions due to my great experience in the past. This experience was by far the worst experience. Customer service, communication, all lacking and very poor. I would hesitate to recommend rocket if this is your new Norm
29 avril 2026
Réponse de Rocket Close
Thank you so much for taking the time to share your feedback with us. We're sorry you had this experience, we will be sharing this with your lender.
We had a few issue during the closing…
We had a few issue during the closing related to my ID photo and Naval was very patient and helpful!
29 avril 2026
Great Communication and Technology
Great communication and technology both made it the easiest and simplest closing I've ever had.
29 avril 2026
the people who helped with the process were excellent
the people who helped with the process were excellent. always knowledgeable and great with answering questions. the computer final not so great. don't remember if in advance we were told to have chrome or edge browser on the computer. husband uses firefox . had big trouble in trying to load chrome. things didn't work out . had to have a person come and finish signing and that was perfect
27 avril 2026
Mortgage shortage
Tell me how you didn’t anticipate my homeowners insurance going through so a few days after closing rocket mortgage calls asking for 2 thousand dollars, if I don’t pay it off in 24 hours it starts accruing interest. I hate rocket mortgage.
22 avril 2026
Réponse de Rocket Close
Thank you so much for taking the time to share your feedback with us. We're sorry you had this experience, we will share this feedback with your lender.
The process was smooth
The process was smooth, everyone we worked with was quick to respond to our needs and very pleasant to work with.
21 avril 2026
Lost personal data
Software was not 100% effective. Closing paperwork lost. Had to redo. Still waiting on completion. My personal data is floating around somewhere!!
17 avril 2026
The agent was courteous
The agent was courteous, on time, and efficient. The entire process took 30-40 minutes.
27 avril 2026
Process was streamlined
Process was streamlined, staff was friendly and accommodating.
Application process was easy, expectations were clear, rates were competitive, and having everything through Rocket, from loan to closing, was really convenient.
28 avril 2026
As always they were helpful and they're…
As always they were helpful and they're for my needs
21 avril 2026
Refinancing was a quick and easy online…
Refinancing was a quick and easy online experience. Everyone we dealt with was nice and knowledgeable. Joe Wilson was our main person and he was great!
21 avril 2026
Was kept well informed
Was kept well informed. Only issue was closing but from what I understand that is always a issue
20 avril 2026
The Closing was completed in quick time…
The process was very straightforward with concise instructions. By allowing signing docs prior to the appointment really helped.
The Tech support was helpful when I had a problem with the link and was able to get me back in.
27 avril 2026
Communication could be better but they…
Communication could be better but they got the job done!
20 avril 2026
Mistake after mistake…delays delays…
Mistake after mistake…delays delays delays…I have nothing nice to say
20 avril 2026
Mr.Grabowski was warm and personable
Mr.Grabowski was warm and personable. It was a quick easy process.
25 avril 2026
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