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Rockit Rocker Avis 160

TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Such a fast response from the team when I informed them of a loose bracket and they refunded the one I had purchased as a replacement immediately. Great customer service and had some helpful tips in t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Rockit has been a lifesaver for us as new parents, leaving us hands free to enjoy a much needed break when our little one is asleep in his pram: it has saved many a lunch out as well as being a go... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

First problem is that it operates on 4 x AA batteries and they don’t last long - cost us more than nappy’s at one stage!!! Second problem is that the device makes a loud knocking sound (it has a weigh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Firstly, the product is superb. Our baby sleeps soundly and safely during the day with the Rockit. Secondly, when we had a faulty product and Amazon would no longer accept it as a return, the company... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture
  2. Magasin pour enfants

Écrit par l'entreprise

At Rockit we design innovative, award-winning products to help babies and older children sleep. Our ‘hero’ product is Rockit, a portable baby rocker that fits any pram or stroller and gently rocks to soothe babies to sleep. Rockit was developed by 3 dads on mission to help other parents safely soothe their babies to sleep. Dr. Nick Webb invented it when his three-month-old daughter Abby refused to sleep in the pushchair. Zed is our astronaut shaped sleep aid that sends babies to sleep just like the car. The finely tuned vibrations ripple gently through any mattress, encouraging a deep sleep. Finally we have Wooshh, the small but mighty sound soother which has 8 calming sounds, 4 volume levels and is USB rechargeable. Rockit has won multiple design awards including 2 prestigious Queen’s Awards for Enterprise. We even visited Buckingham Palace to collect these! Other accolades include a Design Council Spark Award, an A' Design Award, plus several ‘Junior Design Award’ and ‘Made for Mums’ golds.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 2 sur 5 étoiles

Expected better longevity

The product is good at what it does, it rocks the pram and cot perfectly and helps my little one get to sleep. However, I bought this product just over 12 months ago and wanted to use for my second born but the battery life now lasts no longer than 20 mins after charging. I contacted rockit and they said the only option was to pay to send it back to them and then pay them £15 to repair it. I understand it’s older than 12 months but at £50 I had expected better longevity or better customer support with a faulty product. Josie on email was lovely but expected a better policy from rockit.

24 novembre 2025
Avis spontané
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Réponse de Rockit Rocker

Hi Natalie. We are sorry to hear that you are unhappy with the service you have received. As your purchase was in March 2024 it was 8 months beyond our warranty period. We offer an out of warranty repair service at cost price, the £15 includes postage and packing and we either repair or replace the Rockit if repair is not possible. We understood from your original communication that you didn't want to send it to us and wanted a replacement sent out instead. We much prefer to have the broken one back for repair as it has less environmental impact.

Noté 5 sur 5 étoiles

Super helpful customer service team!

Super helpful customer service team and a great product!

18 novembre 2025
Avis spontané
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Réponse de Rockit Rocker

Thank you for sharing your positive experience, Simi! As a small team here at Rockit, it is lovely to receive feedback like this. Thank you again, Matt

Noté 5 sur 5 étoiles

Fantastic product.

Fantastic product.

11 novembre 2025
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Réponse de Rockit Rocker

Thank you for the lovely review, Jill! We are a small UK business and the team get a genuine buzz from feedback like this. Matt (Rockit co-founder)

Noté 5 sur 5 étoiles

Great Product

Great product, helped our little one get to sleep for many months.

25 décembre 2024
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Réponse de Rockit Rocker

Thank you for your wonderful review, Michael. We're a small UK business and feedback like this means so much to us. Thank you again, Matt (Rockit Co-founder)

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Couldn’t of asked for better

11 novembre 2025
Avis spontané
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Réponse de Rockit Rocker

Thank you for sharing your positive experience, Jen! As a small team here at Rockit, it is lovely to receive feedback like this. Thank you again, Matt

Noté 2 sur 5 étoiles

This review is being done under protest…

This review is being done under protest as I purchased this product 10 months ago and have received 5 emails in the last few weeks asking to review a product I have not even used in 6 months.

So the rocker works, the mount is not great as it doesn't allow rotation unless you specifically buy the upgraded mount. The battery operated one lasts better than the usb one but the usb does recharge fairly quickly.

Ironically I found the best use of it was rocking the next to me crib and not using a mount at all.

Perhaps next time the manufacturer will take the hint of their product has not been reviewed...

2 avril 2025
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Réponse de Rockit Rocker

Sorry that you were asked 5 times for a review - we understand your frustration. We are looking into why this happened with Trustpilot. We would normally only send one request and an additional single reminder at most. We are a small business and I designed Rockit Rocker alongside my brother-in-law. Getting feedback from customers in the form of reviews is really important to us. We are pleased that you were happy with the function of the Rockit and apologise again for the multiple review requests. Matt (Rockit co-founder)

Noté 5 sur 5 étoiles

Bought for my newly born granddaughter…

Bought for my newly born granddaughter ..... a great help.

5 avril 2025
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Réponse de Rockit Rocker

Thank you for the lovely review! We are a small UK business and the team get a genuine buzz from feedback like this. Matt (Rockit co-founder)

Noté 5 sur 5 étoiles

No issues with service

No issues with service. As advertised.

20 mars 2025
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Réponse de Rockit Rocker

Thank you for the lovely review, Sam. We're so pleased that you are happy with your Rockit order. Matt (Co-founder of Rockit)

Noté 5 sur 5 étoiles

It’ll save your life

It’ll save your life! So easy to use, I’d just love there to be a wired version

9 juillet 2025
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Réponse de Rockit Rocker

Thank you for sharing your positive experience, Eve! As a small team here at Rockit, it is lovely to receive feedback like this. Thank you again, Matt

Noté 5 sur 5 étoiles

Smooth transaction

Smooth transaction, quality product but unfortunately the rocket itself didn’t work wonders for our baby. I think it comes down to the baby and the pushchair as ours was a Yoyo and it was a bit too rocky even on its lowest setting. Still, worth a try as the reward is great if it works for your baby.

28 février 2025
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Réponse de Rockit Rocker

Thank you for sharing your positive experience, Emma! As a small team here at Rockit, it is lovely to receive feedback like this and really helps us. Thank you again, Matt

Noté 5 sur 5 étoiles

Great experience

Great expe. Delighted that pack includes 2 brackets.

7 juillet 2025
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Réponse de Rockit Rocker

Thanks for the fab review, Patricia! We are a small UK business and the team get a genuine buzz from feedback like this. Matt (Rockit co-founder)

Noté 5 sur 5 étoiles

The rocket has been very useful

The rocket has been very useful, in so many ways. I would defiantly recommend this product and I would say it is worth the money. I found that a lot of people were intrigued and amazed by this product when out and about too. It lets you relax if out for a bite to eat or having a coffee. Great invention and a lot of people seemed to think so too!

10 novembre 2025
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Réponse de Rockit Rocker

Thank you for the glowing comments. As a small team at Rockit we really appreciate it. Matt (Rockit co-founder)

Noté 5 sur 5 étoiles

Very fast delivery

Very fast delivery

21 octobre 2025
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Réponse de Rockit Rocker

Thank you for the lovely review Sinead. We're so pleased that you are happy with how quick your Rockit order arrived. Matt (Co-founder of Rockit)

Noté 5 sur 5 étoiles

Excellent all round service and the…

Excellent all round service and the Rocker does its job brilliantly.

1 septembre 2025
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Réponse de Rockit Rocker

Thank you for sharing your positive experience, Graham! As a small team here at Rockit, it is lovely to receive feedback like this. Thank you again, Matt

Noté 5 sur 5 étoiles

Amazing device

Amazing device, keeps your hands free, especially if your little one wants to be rocked to sleep, saves you from aching arms

1 novembre 2025
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Réponse de Rockit Rocker

Thank you Valentino for the lovely review! We are a small UK business and the team get a genuine buzz from feedback like this. Matt (Rockit co-founder)

Noté 5 sur 5 étoiles

Rockit works well

Rockit works well, was rechargeable and had multiple settings, we used it a lot in the first few months to help keep our son asleep if he'd fallen to sleep while walking in the pram.

6 novembre 2025
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Réponse de Rockit Rocker

Thanks for the lovely review, Jessica. We're so happy to hear that you are so pleased with your Rockit! Matt (Rockit Co-founder)

Noté 5 sur 5 étoiles

Great customer service

Great customer service, we had an issue with plastic attachment and they shipped a new one quickly. Highly recommend

22 octobre 2025
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Réponse de Rockit Rocker

Thank you Dovile for the fab review! We are a small UK business and the team get a genuine buzz from feedback like this. Matt (Rockit co-founder)

Noté 5 sur 5 étoiles

Superb

Superb! You don't realise how much you need it until you use it!!

5 novembre 2025
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Réponse de Rockit Rocker

Thank you for the glowing comments. As a small team at Rockit we really appreciate it. Matt (Rockit co-founder)

Noté 5 sur 5 étoiles

A brilliant product and company.

A great product. We had a problem with ours and contacted customer service - they were brilliant. Responsive and helpful, they solved the problem. Excellent company.

22 octobre 2025
Avis spontané
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Réponse de Rockit Rocker

Thanks for the lovely review Roger. We are a small team and it means a lot to get feedback like this. Thanks again, Matt

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