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Rockit Rocker Avis 160

TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Such a fast response from the team when I informed them of a loose bracket and they refunded the one I had purchased as a replacement immediately. Great customer service and had some helpful tips in t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Rockit has been a lifesaver for us as new parents, leaving us hands free to enjoy a much needed break when our little one is asleep in his pram: it has saved many a lunch out as well as being a go... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

First problem is that it operates on 4 x AA batteries and they don’t last long - cost us more than nappy’s at one stage!!! Second problem is that the device makes a loud knocking sound (it has a weigh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Firstly, the product is superb. Our baby sleeps soundly and safely during the day with the Rockit. Secondly, when we had a faulty product and Amazon would no longer accept it as a return, the company... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture
  2. Magasin pour enfants

Écrit par l'entreprise

At Rockit we design innovative, award-winning products to help babies and older children sleep. Our ‘hero’ product is Rockit, a portable baby rocker that fits any pram or stroller and gently rocks to soothe babies to sleep. Rockit was developed by 3 dads on mission to help other parents safely soothe their babies to sleep. Dr. Nick Webb invented it when his three-month-old daughter Abby refused to sleep in the pushchair. Zed is our astronaut shaped sleep aid that sends babies to sleep just like the car. The finely tuned vibrations ripple gently through any mattress, encouraging a deep sleep. Finally we have Wooshh, the small but mighty sound soother which has 8 calming sounds, 4 volume levels and is USB rechargeable. Rockit has won multiple design awards including 2 prestigious Queen’s Awards for Enterprise. We even visited Buckingham Palace to collect these! Other accolades include a Design Council Spark Award, an A' Design Award, plus several ‘Junior Design Award’ and ‘Made for Mums’ golds.


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4,4

Excellent

TrustScore 4.5 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

A parental must have

We have the small but very mighty wooshh sound rocket. It's fabulous in a nut shell. First the technical side. The battery lasts ages! Which is great for long days. And the practical side.... It works. Baby stays asleep and clam longer and the different sounds means there is one that works for everyone. Defo recommend for every parent x

3 avril 2022
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Réponse de Rockit Rocker

Thank you Rebecca for the glowing review. As a small business who develop all our products in-house we really value feedback like this.

Noté 5 sur 5 étoiles

For someone who has a child dependent…

For someone who has a child dependent on rocking the pram to fall asleep, this has been an arm saver and a instant hit with our son! Would highly recommend this to anyone considering buying it!

25 mars 2022
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Réponse de Rockit Rocker

Thanks Nicole for the lovely review!

Noté 5 sur 5 étoiles

We are a retailer for baby products /…

We are a retailer for baby products / baby clothing and furniture in Gibraltar . We brought this product to commercialise just a few months ago and just the fact of having sold an incredible amount , shows how good the results have been . We are a very small community of 30k people … so the word of mouth on this product has worked very well !!

21 mars 2022
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Réponse de Rockit Rocker

Hi Yanana, We are really pleased that Rockit is selling so well over in Gibraltar. We love hearing feedback like this at Rockit mission control :)

Noté 5 sur 5 étoiles

Highly recommended seller and product-

I received a faulty Zed from a third party seller and upon contacting Rockit they immediately jumped to my aid. I can’t fault their customer service and highly recommend their products, particularly the ZED. I bought it for my 1 month old who loves sleeping in the car. The ZED is extremely easy to use; choose your vibration setting and put it on the cot mattress. The vibration creates a soothing hum which along with the vibrations swiftly puts my now 5 month old to sleep. Wish I’d found this product for my first.

22 février 2022
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Réponse de Rockit Rocker

Thank you Sue-Ann for your lovely comments. Glad we were able to sort out the issue and that you find Zed so useful. Matt

Noté 5 sur 5 étoiles

The best purchase for your new baby!

Both the rockit and zed are amazing products and the customer service is spot on. We have used the rockit on our 2 yo since 3 months and she will still nap or have her evening sleep in the buggy with the rockit on, even at 2! Means we can go out for lunch or dinner and have some much needed adult time. It's a life saver on holidays especially. Currently using the zed with our 3 week old and she self settles in her basket with the zed and white noise for every sleep, without fail so far. When we had an issue with the zed it was replaced straight away. I recommend both products to every new parent I know!

18 janvier 2022
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Réponse de Rockit Rocker

Thanks Rachel for the fantastic review of both Rockit and Zed. We really appreciate the feedback. Matt

Noté 5 sur 5 étoiles

Strongly recommend this company and their products

I have seen the Rockit Rocker in action (not yet bought it because someone is getting it for us as a present). I loved it - the product design is excellent. If your little one likes motion, it is such a handy device.

I just bought the Zed and the new Whoosh myself.
The Whoosh is fantastic. Truly top-notch product design. I love it because of:
- It’s so small yet so loud
- It’s easily rechargeable
- The selection and quality of the sounds
- The clip
I have a similar device but prefer this.

The Zed is still TBC. I want a bit more time to try it out before I leave a review.

I really wanted to leave a review for how good the customer service is though. Rockit is clearly a company run by someone who truly cares about its customers, their experience and their feedback. Massive thumbs up.

1 décembre 2021
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Réponse de Rockit Rocker

Thanks Ben for the detailed review. We are a small business that design all our products in-house so getting feedback like this is really appreciated.

Noté 5 sur 5 étoiles

Zed: Highly recommended if your baby is struggling to stay asleep

I purchased a Zed sleep aid when my baby was 8 weeks old to try and get them to sleep longer than a couple of hours at the most. As soon as we started using it he has literally slept at least 6 hours straight. It has 6 different vibration settings to choose from so there's a good chance one of the settings will work with your child. I had an issue with the Zed but the customer service recieved was world class. If your baby is struggling to link their sleep together I would highly recommend you try the Zed device

18 novembre 2021
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Réponse de Rockit Rocker

Thank you so much for the lovely comments about Zed and our customer service.

Noté 5 sur 5 étoiles

Excellent product

Excellent product, really has been a god send. I had an issue with the first one I got but contacted the company who replied within the hour and replaced it straight away. Couldn't reccomended enough

1 novembre 2021
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Réponse de Rockit Rocker

Thanks Georgina for the glowing review. We are really pleased that you are happy with the product and the customer service you received.

Noté 2 sur 5 étoiles

3 months..

3 months... stopped working

29 octobre 2021
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Réponse de Rockit Rocker

Hi Marija, We are sorry that you are having problems with your Rockit product. We are always keen to sort out problems. Please get in touch via our website www.rockitrocker.com so we can help.

Noté 5 sur 5 étoiles

Excellent customer service

I purchased the Zed after a recommendation from a friend. I would always have trouble getting my baby to stay asleep for longer than about 30 mins after an early morning feed (way before we want to wake up!). The Zed helps keep her asleep for an hour or more now and every minute counts!

I had an issue with the unit stopping working even with new batteries so I contacted the company and Matt helped me out by identifying a motor issue and then replacing the unit very quickly. I really appreciated this quick and helpful service.

6 octobre 2021
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Réponse de Rockit Rocker

Thanks Laura for the lovely review, We were glad to help sort out the issue with Zed.

Noté 5 sur 5 étoiles

Great device and super customer service

Excellent device that I recommend to all new parents. Helps to extend nap time, every time! Also had a really positive experience with the customer service team. I have bought further Rockits as gifts :)

14 septembre 2021
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Réponse de Rockit Rocker

Thanks Hannah! So pleased that you love the Rockit and our customer service.

Noté 5 sur 5 étoiles

Best money I have spent!

Best money I have spent! What a genius invention. My little girl loves a nap in the pram or car seat but as soon as we stop moving she will wake. After spending months rocking the pram with one hand whilst sitting and having a coffee or lunch, I discovered the Rockit Rocker. We now keep it attached to the pram and as soon as I stop moving switch it on and manage to have a HOT coffee, (using both hands haha) without her waking! It is easy to use, quiet and quite simply a lifesaver. We had a little mishap with the Rockit and the customer service was second to none. The responses were fast and highly informative, giving us more than one option as to how to rectify the issue. I would highly recommend that every parent purchases one of these amazing products!

29 juillet 2021
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Réponse de Rockit Rocker

So pleased that you have found the Rockit stroller rocker so useful Carly. As a small business, it's lovely to receive feedback like this.

Noté 5 sur 5 étoiles

We have both the Zed and the Rocket

We have both the Zed and the Rocket - both have worked wonders for our 5 month old (and we now have twins on the way so will need to invest in some more!!) The zed stopped working after a few months, and customer service sorted out a replacement straight away which was amazing.

20 juillet 2021
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Noté 5 sur 5 étoiles

Rockit and Zed are life savers

Have purchased both the Zed and the Rockit and would be lost without them , even if my daughter isn’t sleeping , if she is sitting in her pram we have the Rockit on and it calms her so much . The Zed is excellent at bed times , even sends our dog to sleep !

Customer Service has been excellent solved any problems and queries straight away . Would highly recommend , thank you

14 juillet 2021
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Réponse de Rockit Rocker

Thanks for the lovely review Katie. Glad Zed works so well - even with the dog! :)

Noté 5 sur 5 étoiles

That has to be the fastest delivery…

That has to be the fastest delivery ever: next day, bang. My parent friends can't recommend this device more highly, which is why I've bought it for my imminent nephew. Happy with everything.

30 juin 2021
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Réponse de Rockit Rocker

Thanks Robert for the glowing review. We hope your nephew sleeps well with his gift.

Noté 1 sur 5 étoiles

Very disappointed

Very disappointed. The bracket came broken and doesn’t come with batteries and you need a small screwdriver to unscrew the first part. It’s very fiddly. Also no customer service number to contact regarding the broken bracket. For £40 I’m not a happy customer

22 juin 2021
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Réponse de Rockit Rocker

Hi Nisreene, Sorry that you are disappointed. We wanted to make the Rockit as safe as possible. It was extensively safety tested by Intertek, a global product testing company and they specified that we use a screw to secure the casing. Our customer service is accessed via our website https://rockitrocker.com/contact-and-support/ Please get in touch and we will be happy to sort out the bracket issue. Have a lovely weekend, Matt

Noté 5 sur 5 étoiles

I bought our rock-it second hand from a…

I bought our rock-it second hand from a local mum, and oh my god! Newborn days, the ONLY thing that would help sometimes was a drive in the car. But the trouble was as as as we stopped she'd wake up. This was a game changer.... attached to the car seat once I'd returned from collecting the rock-it and she fell asleep and STAYED asleep! This bought me enough time to unload the rest of the shopping and has now become a regular trick when the car journey is just a little too short for her nap.

Love it, and have recommended to everyone I know if they need a gift for a parent 😀 Should be a staple gift for all baby gifting occasions x x

I forgot to add, I bought brand new brackets to go with our second hand device and unfortunately one broke, I contacted Rockit and their customer care was amazing. Within 5 minutes I had a response advising how to get my hands on a totally free replacement, and apologising for the inconvenience. 5 stars!!!!

16 juin 2021
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Réponse de Rockit Rocker

Thanks Beki for the glowing review of the Rockit stroller rocker and our customer service.

Noté 5 sur 5 étoiles

Love this product

Love this product. Bought this for my Lb who would not sleep in his crib. After 2 weeks of no sleep I ordered this at 3am! What a difference it made! My LB started to settle in his crib! He is 4 months now and still loves this! It stays on for a few hours so is great as you don’t have to be getting up to turn it on regularly! My product stopped working properly and I emailed to receive the best customer service and response and a replacement was sent to me ASAP. Highly recommend this product to everyone! Worth every penny!

26 mai 2021
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Réponse de Rockit Rocker

Thanks for your glowing review Lisa. We are so pleased that Zed is helping with the sleep. As parents ourselves we know how important that is.

Noté 5 sur 5 étoiles

We bought a rock it for an extremely…

We bought a rock it for an extremely unsettled baby that would not sleep!! This was a god send! Helped getting baby to sleep longer particularly at night!!

Im a returning customer and just orders the zen!!! For another unsettled baby!

Highly recommend

20 mai 2021
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Réponse de Rockit Rocker

Thanks for your lovely review Edel. So glad that Rockit and Zed are proving so useful!

Noté 1 sur 5 étoiles

Poor quality

We purchased a rockit for when we’re out and about, because of lockdown we didn’t actually use this until my baby was nearly four months old. After using it four times it just stopped working, the four occasions it did work it was successful at helping to settle my baby. But £35 for four uses is a bit expensive. We emailed rockit about this and were given instructions that were extremely patronising. Had we considered changing the batteries or had we tried turning up the dial on it then they were just ridiculous with requesting we took it all apart to make sure it hadn’t overheated even though it had not been used for days and still would not turn on. After we tried all of this we were directed to return it to store, which we can’t do because the returns period has ended or to pay to send it off to them. However the tone of the email insinuated we would be blamed for it no longer working and therefore it seems pointless to do so. Expensive and poor quality but the idea is great.

28 avril 2021
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Réponse de Rockit Rocker

Hi Lucy,

We are sorry that you thought the customer service response was patronising, we really didn't mean it to come across that way. The steps were meant to outline a number of stages that sort out over 95% of issues with the Rockit. Removing the batteries and adjusting the speed all help to reset the internal fuse which is sometimes the reason for it not working. I have just read your support ticket and our most recent response said "as it is still within the one year warranty period you can either return it to the retailer you purchased it from or for UK/Ireland purchases you can return it to us " We didn't ask you to take the item apart and there was no mention of overheating.

We are a small UK business run by myself and another dad who invented Rockit for our own children and we know how important it is to get your Rockit up and running again. Once again. we are sorry that you were unhappy with our customer service on this occasion and we are still able to help you if you complete the return form. We always include good quality alkaline batteries with the replacement or repaired Rockit plus a free spare bracket to more than cover customers costs, but we would be happy to reimburse your postage costs instead if that is preferred.

Best wishes, Matt and Nick

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