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Rockit Rocker Avis 160

TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Such a fast response from the team when I informed them of a loose bracket and they refunded the one I had purchased as a replacement immediately. Great customer service and had some helpful tips in t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Rockit has been a lifesaver for us as new parents, leaving us hands free to enjoy a much needed break when our little one is asleep in his pram: it has saved many a lunch out as well as being a go... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

First problem is that it operates on 4 x AA batteries and they don’t last long - cost us more than nappy’s at one stage!!! Second problem is that the device makes a loud knocking sound (it has a weigh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Firstly, the product is superb. Our baby sleeps soundly and safely during the day with the Rockit. Secondly, when we had a faulty product and Amazon would no longer accept it as a return, the company... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture
  2. Magasin pour enfants

Écrit par l'entreprise

At Rockit we design innovative, award-winning products to help babies and older children sleep. Our ‘hero’ product is Rockit, a portable baby rocker that fits any pram or stroller and gently rocks to soothe babies to sleep. Rockit was developed by 3 dads on mission to help other parents safely soothe their babies to sleep. Dr. Nick Webb invented it when his three-month-old daughter Abby refused to sleep in the pushchair. Zed is our astronaut shaped sleep aid that sends babies to sleep just like the car. The finely tuned vibrations ripple gently through any mattress, encouraging a deep sleep. Finally we have Wooshh, the small but mighty sound soother which has 8 calming sounds, 4 volume levels and is USB rechargeable. Rockit has won multiple design awards including 2 prestigious Queen’s Awards for Enterprise. We even visited Buckingham Palace to collect these! Other accolades include a Design Council Spark Award, an A' Design Award, plus several ‘Junior Design Award’ and ‘Made for Mums’ golds.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

I'm usually too lazy to write reviews

I'm usually too lazy to write reviews, even though I read hundreds!! However, I'm sat enjoying a lovely, peaceful picnic for the umpteenth day in a row while my baby snoozes peacefully in his pram, thanks to the Rockit! We got it a few months ago, but we didn't get much use out of it until the sun arrived! It is saving me many hours of walking around to keep him asleep. It doesn't work to get him to sleep, but it does keep him asleep which is fantastic! Definitely one of my best baby purchases. I was lucky to get the rechargeable one on an offer and it is perfect.

1 juin 2023
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Réponse de Rockit Rocker

Thanks Amelia for taking the time to write such a lovely review. As a small business we really appreciate it. The Rockit was designed by myself and 2 other dads, so we know how important sleep is :) Thanks again, Matt

Noté 5 sur 5 étoiles

Brilliant products and excellent customer service

Brilliant products and excellent customer service. The 1 year warranty is excellent for peace of mind when deciding if to purchase any products. We love the Rockit and couldn't live without it. Keep up the good work!

15 mai 2023
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Réponse de Rockit Rocker

Thanks Toby for the lovely feedback on both the Rockit product and our customer service. We really appreciate it.

Noté 4 sur 5 étoiles

Great product, glitchy website.

Updated:
Finally heard back, and it looks like there was a technical issue with the website, so the replies and potentially tracking information wasn't being send to customers. Coincidentally the order seems to have been lost by Royal Mail. Will wait for it to arrive.

I ordered a spare bracket for Rockit from the official website well over 2 weeks ago and got an order confirmation and was charged for it, but haven't heard anything since. I reached out to customer support twice but received no response.

28 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

AMAZING!

AMAZING! we’ve got the original rockit, the new rechargeable one and also ZED and they’re all brilliant.
We’ve kept the original one to go on the pushchair and the new one goes on the next to me crib. It’s definitely been a life saver. I’m so glad we got them and I would 100% recommend.

4 mai 2023
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Réponse de Rockit Rocker

Thanks for the amazing feedback on our products. We are a small team and read every comment. We really appreciate it. Matt

Noté 5 sur 5 étoiles

Amazing product!

Highly recommend. I have the rechargeable version and I was really impressed with how much it does actually rock the pram. I don’t even need it on the highest setting it works that well. My pram is a silver cross and it still works with additional weight (eg. Shopping) on the pram. Keeps baby snoozing when we stop at the park or get back from a walk and she still needs longer to sleep.

30 avril 2023
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Réponse de Rockit Rocker

Thanks Jade for the glowing review. We really appreciate your feedback.

Noté 5 sur 5 étoiles

Excellent Customer Support for the brilliant Rockit!

I contacted the Rockit company following an issue I had with my granddaughter’s Rockit. The Rockit had stopped working and I was provided with some trouble trouble shooting actions to follow. Unfortunately, we were still unable to get the Rockit operating. I was asked to return the Rockit for investigation. I was astonished that only two days later I received an email informing me that I would receive a replacement Rockit. We had the Rockit almost a year and it has been brilliant! The baby loved it and we loved it even more.

I would recommend this piece of baby equipment as a must. It’s very reasonably priced, very easy to work and the after sales customer service we received from the Rockit team was excellent. My initial email was answered right away and any follow up instructions were clear, concise and extremely helpful. The service is customer orientated, helpful, very fair and very efficient. Thank you Rockit!!!!!!

2 février 2023
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Réponse de Rockit Rocker

Thanks Siobhan, for your lovely review. As a small business we really love getting feedback like this. I will pass it on to the team. Matt

Noté 2 sur 5 étoiles

Bought the Rockit today as baby has…

Bought the Rockit today as baby has started to fall to sleep when out in the pram (a revelation) so wanted when I got back from short walks use it to keep baby asleep as when we stop moving/rocking the pram she wakes up.
Used the Rockit when got home with Duracell batteries and it hardly moves our pram. We have the silver cross coast and it rocks the handle but can’t feel it where she lays. Really disappointed and feel it’s a waste of £40 - if I could return it to where we bought it I would!

10 novembre 2022
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Réponse de Rockit Rocker

Hi Paige, Sorry for the late reply. Here are some tips to help get the best rock from your Rockit. Make sure the Rockit is mounted as high up on the frame of the stroller as possible (this creates more leverage and a more pronounced rock). Adjust the speed dial (often a slower speed will produce a more pronounced rock). Rockit works best it there are no heavy bags hanging from the stroller handle. It these don't help, please feel free to get in touch with us via our customer service link on our site www.rockitrocker.com

We are a small business formed by myself and another Dad who invented Rockit. We are always happy to help. Matt

Noté 1 sur 5 étoiles

Good in Theory but Not in Practice!!

First problem is that it operates on 4 x AA batteries and they don’t last long - cost us more than nappy’s at one stage!!! Second problem is that the device makes a loud knocking sound (it has a weight inside that spins) that disrupts the baby - totally defeats the purpose of the device!

26 août 2022
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Réponse de Rockit Rocker

Hi Liana. Sorry that you have not been happy with the product. If the Rockit is used with good quality alkaline batteries and is mounted vertical battery life tends to be very good. Zinc or cheaper alkaline batteries do not have enough power to spin the heavy weight and maintain good battery life. As a small business formed by myself and another dad who invented the Rockit for his own daughter, we know how important sleep is. We also want to make sure our customers happy with our products. Please email support@rockitrocker.com if there is an issue with the Rockit and we will be happy to help further. Thanks, Matt

Noté 5 sur 5 étoiles

Great for daytime naps

Since the little one passed 8 weeks old this Rockit has really helped get him down for his daytime naps (in the pram). We tried before 4 weeks but he wasn’t a fan of the pram yet so it was too early.

We have a bugaboo bee6 and I have struggled to tighten the bracket completely flat against chassis (I think due to the chassis size) but it still works.

23 août 2022
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Réponse de Rockit Rocker

Thanks for the lovely review Vicky! As one of the 3 dads who designed Rockit, it's nice to hear that it is helping so many people.

Regarding the strap not tightening on the Bugaboo - The video here also shows how to fit to to different tubes: https://www.youtube.com/watch?v=pYes_mbCx50

Try sliding the strap, as that makes it easier to tighten in certain positions and you can get an extra click or two when tightening. It can also fit to the padded handle area if necessary.

Thanks again for the review, we really appreciate it.

Matt

Noté 5 sur 5 étoiles

Must have baby product!

Absolutely brilliant product. And fantastic customer service. I had an issue with the rockit after a few months. They replaced it within days and had brilliant communication. Which was helpful as we use the product frequently everyday!

18 juillet 2022
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Noté 5 sur 5 étoiles

I ❤️ the Rockit and Whoosh

We love the Rockit and Whoosh. They have been such great pieces of kit and have been very much used and loved since we welcomed our little boy into the world. The Whoosh has a great compact design and we love how it’s rechargeable. I panicked a few weeks ago thinking my Rockit had broken. I emailed the customer service team and they replied very quickly with a host of helpful advice. We love supporting your small business!

15 juillet 2022
Avis spontané
Noté 2 sur 5 étoiles

Waste of money

Waste of money. Bought the rockit as well as their other product that supposed to imitate car vibration so you can put it in a cot, both completely useless as the rocking effect is so weak even on the highest setting so really made zero difference to our baby. Perhaps our is so sturdy (mamas and papas ocarro) that it is too weak to rock it, but would have expected smth a lot stronger to work on every pram. The cot vibration one is even more useless. Would not recommend to waste money on this.

8 juillet 2022
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Réponse de Rockit Rocker

Hi,
Sorry to hear that you are unhappy with your Rockit products. The Rockit was invented by myself and two other dads and we know how important sleep is. As a small business, customer satisfaction is really important to us - If you would like to email our support support@rockitrocker.com we will be happy to advise further as lots of our customers have successfully used Rockit on the Mamas and Papas Ocarro and similar style strollers. A few things that might be helpful are making sure Rockit is mounted as high up on the stroller frame as possible to give the most pronounced rocking motion. Making sure that the Rockit is mounted as close to vertical as possible, rather than horizontal. Adjusting the speed dial to give the most pronounced rock - this is often at a slower speed and depends on the weight of the stroller and baby. I hope these tips prove useful but please get in touch via the support email if you would like to discuss this further. Thanks, Matt

Noté 5 sur 5 étoiles

Rockit and Woosh

We bought the rockit for our 3rd child and it’s been amazing! I remember wishing something would rock the buggy for me with the first two and here it is! All our friends with older kids are very impressed 😊
After loving the rockit we also purchased the woosh - all our kids have loved white noise and it’s especially helpful in a noisy house with older siblings. I was concerned about using my phone daily for white noise due to electric magnetic fields. Woosh is compact and chargeable so an excellent solution. We had an issue with the charging on our first Woosh and within a day the product was replaced. Cannot fault the customer service 👍🏻

5 juillet 2022
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Réponse de Rockit Rocker

Thanks for your lovely comments Shona. Glad you love your Rockit and Wooshh and that we were able to sort out the charging issue so quickly.

Noté 5 sur 5 étoiles

Superb product - superb customer service

Superb product. After a month of near continuous use it developed a fault (these things happen). I contacted customer services and the response was incredible. Issue clearly explained and steps on how to check myself. This was straightforward and saved me sending the product off.
Couldn’t speak highly enough of this product or the after sales team.

25 mai 2022
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Réponse de Rockit Rocker

Thanks for the lovely review Samuel. Glad we could help get your Rockit back up and running.

Noté 5 sur 5 étoiles

A lifesaver for new parents!

The Rockit has been a lifesaver for us as new parents, leaving us hands free to enjoy a much needed break when our little one is asleep in his pram: it has saved many a lunch out as well as being a godsend during an early patch when our son would only fall asleep in the evening when being rocked in his pram. Highly recommend!

25 mai 2022
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Réponse de Rockit Rocker

What a lovely review! Thank you. We are glad that Rockit is proving so useful.

Noté 5 sur 5 étoiles

Great products and company

Great products, and fantastic customer service. 10/10. A small motor issue was fixed and replaced within 24 hours of contacting the company I literally had a new working product - couldn’t be happier.
As a third time mum I was hesitant at trying another product aimed at helping sleep but no regrets at all! Got a rockit and a zed - both do what they say on the tin and work! Yes they use batteries and a rechargeable option would be great in the future. Can’t recommend enough.

18 mai 2022
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Réponse de Rockit Rocker

Thanks Mhairi for the great feedback, we are always keen to hear from our customers.

Noté 5 sur 5 étoiles

I absolutely love this company

I absolutely love this company! I brought the Rockit and it’s fab! It’s great for going for dinner or for a coffee that I don’t have to sit and rock the pram the whole time, the Rockit does it for me! I then brought the Zed which again is perfect! It mimics the movement of a car so perfect for getting the little one to sleep. AND THEN I found the Wooshh!!! Oh my goodness, best £20 I have ever spent!! I have found that a lot of the white noise stuff can sound really tinny and quite frankly should be in a horror film! This is soooo nice!! I love all of the sounds but the cat purr is my little ones fave! Amazing company with amazing products. Oh the customer service team are so helpful and lovely too! Big shout out to Matt who helped me out when our Wooshh strap broke! Thank you!

12 mai 2022
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Réponse de Rockit Rocker

Hi Louise, Thanks so much for the lovely review! So glad that the Rockit products are a big hit in your house. All of them were designed by myself and 2 other dads (with 7 children between us) so we know how important sleep is :) Thanks again for your kind comments. Matt

Noté 5 sur 5 étoiles

phenomenal customer service

The Customer service I have received was phenomenal.
My issue was resolved very quickly.

24 avril 2022
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Réponse de Rockit Rocker

That's great to hear! Thanks for the review.

Noté 5 sur 5 étoiles

Game Changer

We’ve only been parenting for 6 weeks and the Rockit has genuinely been a game changer. Our daughter goes off to sleep with it and stays asleep! Customer service was fantastic too!

14 avril 2022
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Réponse de Rockit Rocker

Thanks so much for the glowing review Leon! We are glad Rockit is proving so helpful. Thanks again, Matt

Noté 5 sur 5 étoiles

The Rockit is a God-send

The Rockit is a God-send. We had an issue with it, which was quickly fixed with a spare part. Great customer service.

5 avril 2022
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Réponse de Rockit Rocker

Thanks for the great feedback. Glad to hear that the Rockit is back up and running.

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