This company has called my cell phone every minute for the past 2 hours and left the same exact message. They are still calling Every minute and its 8:36 pm. This us harassment and I will be filling a... Voir plus
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Haven't been to the doctor in many years. I've always had good health insurance thru my wife's work and Medicare since I have a spinal disability. I don't owe any medical bills aside from Medicare whi... Voir plus
I have received numerous calls from this company for a DeShawn Johnson! They go into a threatening phone call with garnishment and stuff. When I explain that there's no person here by this name, I'm t... Voir plus
+1 (267) 635-0566 This is the number we got a call from they left a very harassing and threatening voicemail and they said it’s a legal matter now and they already sent us letter in the mail and now w... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
What Makes the Rockwell Legal Group Different? The philosophy that consumers have a right to control their finances without creditors ruining their lives is a fundamental American tradition. At the Rockwell Legal Group, we work to ensure that the laws that guarantee such rights function the way they should. We Think You're Worthy of a Level Playing Field We’re proud to offer tenacious representation that doesn’t falter when it’s time to go before a judge or an appeals court. We love tackling tough questions and solving people’s problems so that they can build the foundations for business and personal growth. The Rockwell Legal Group will always keep fighting to make business, FCRA, bankruptcy and FDCPA law more accessible so that ordinary Americans can leverage the protections and credit rights that our great nation was founded on.
Coordonnées de contact
85012, Phoenix, Etats-Unis
- 844-292-4759
- feedback@rockwelllegalgroup.com
- rockwelllegalgroup.com
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Reps are great, the rest need to stop spinning their wheels.
Every time I call and speak to a representative, they are very nice and try their best to satisfy my questions and concerns. However, they rely on other departments. ie negotiation dept they seem to respond at a very slow pace with getting issues resolved. My account shows 3 settled accounts, but I have paid in lump sums of 5 more, and they still have not updated the portal. So I should have 8 accounts showing debt settled. Please update portal so customers can feel empowered to see that their money is working in a positive aspect.
8 août 2020
Avis spontané
Réponse de Rockwell Legal Group
Good Afternoon -
Thank you very much for your honest feedback. If you could provide us more information to determine your account so we can review it, and have someone follow up with you for additional insight, we'd be very grateful. Thank you!
Cyndi
Client Experience Team
Clear & positive
Clear, positive conversation with Paris. As per usual in my conversations with Rockwell customer service reps.
6 août 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Not the Best Company to Settle Debts
Think hard about signing up to their program. They take most of your up front payment for their fees and the letters they write to your companies if done do not stop the creditors from calling. Starting in June of 2018 I paid over $2536.00 in the next 7 months and they couldn't even pay off the one $700.00 charge card! Told me my payments were still going to their fees and service. In February of 2019 I was forced to take out a high interest sub prime mortgage to pay off all of those accounts. Did not receive a refund and had to fight their Ram company months to stop trying to withdraw the monthly funds! Had to pay money at my bank to cover the stop payment costs. They are not the best company to help people settle their debts.
4 août 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT-3702267
Above and Beyond
Gentlemen that assisted me was very nice and went above what I had originally called for.
30 juillet 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Customer service is lacking of…
Customer service is lacking of responding with timely matter. Management team stall answers that address concern that’s can take up weekly. All promises of returning calls was never happened.
28 juillet 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
The woman explained everything I asked…
The woman explained everything I asked and she gave me all the information I asked her. She was very professional
8 juillet 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Rockwell Legal Group is very…good to help with financial issues
Rockwell Legal Group is very professional debt consolidation!!
7 juillet 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I have always gotten the best customer…
I have always gotten the best customer service no matter what issues I have had. They are the best company to handle your credit problems. Thank everyone for their knowledge and support for my needs.
27 juin 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Same old song and dance
Once again I was told that a negotiator would call me back. This is an issue I have been trying to deal with since January. No one has called me back in approximately 10 attempts.
17 juin 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you very much for your honest feedback. If you could provide us more information to determine your account so we can review it, and have someone follow up with you for additional insight, we'd be very grateful. Thank you!
Cyndi
Client Experience Team
Not a positive review
I'm sorry, I don't have any positive things to say about Rockwell. Just that I have been getting the run around for the last 3 months. I am very disappointed in your service.
17 juin 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
My honest opinion is that I receive poor customer service through the whole program.
My honest opinion is that I get the worst customer service. Long wait times. No negotiation of my account. Hence the reason I am shutting down my relationship with Rockwell.
Poor customer service!!!!!
15 juin 2020
Avis spontané
I spend most of my Days Peacefully…
I spend most of my Days Peacefully going about my Business, unlike a few years ago, which were Stress Filled Daytime Night Mares. Thank you for being on my side. Last year I went through a few Hellish days because someone decided to Sue Me, I got through it OK. Well it happened again this year, only difference is I'm Prepared to let you guys handle it. Good Luck
10 juin 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I have been trying for 7 months to…
I have been trying for 7 months to settle my account. After 2-1/2 years in the program, I began requesting final payoff amount in November 2019. After 2 months waiting, I was given the final payoff amount which I paid in January. Now after almost 7 months and over 20 phone calls later, there is no resolution on 2 of my 4 debts. Each person has stated they will call me back and I have never received 1 phone call...not once. Each time I am forced to call to get an update only to get the run around. I've never seen a company with such poor follow up. Beyond frustrated. $22,000 paid in ($2,000 more than originally told), 7 months of trying to settle and over 20 phone calls and I'm no further than I was last November.
9 juin 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
The legal team at Rockwell represented…Another satisfied client
The legal team at Rockwell represented me in court the other day while I was doing my caregiving job. Thanks for being a Godsend.
2 juin 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
NOT HAPPY !!!
So I have had my account about 2 Years. I was told that Rockwell would take care of the accounts that I had given them. For the 1st year or so things went smooth, We started getting court papers in the mail (these were all forwarded to Rockwell) I was required to go to court 3 Times to things worked out (Rockwell had said from the beginning they would take care of things and I had nothing to worry about) Well I soon found out different ! I have also had to take extra out of my pocket to take care of some of the charge offs, some how $500 a month wasn't enough.
I was told I could pay extra and pay my accounts off sooner, so I got some extra money and asked for a pay off amount ? This was asked for on May 8th it is now coming up on 20 days and I still do not have a pay off amount ! So I am NOT pleased with your service at all !
28 mai 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT-3478091
Réponse de Rockwell Legal Group
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT-3452448
My personal experience
Every time I have called I have had a very pleasant experience. I am so happy that I chose the Rockwell Legal Group. I haven't had one problem in the past two years that hasn't' been settled promptly. Also, everyone has been very kind in the way they speak to me. Thank you, I am very grateful for all the work you do for me!
11 mai 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team
I'm sorry I can't remember his name but…
I'm sorry I can't remember his name but he did an excellent job. first - he answered my call quicker than it has ever been answered. He was professional, courteous and kind. He provided all the information he had and next steps for me.
thanks
8 mai 2020
Avis spontané
Réponse de Rockwell Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
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