Superb machine which does everything it should. Very high power and easy to put together from a well packed box. The delivery was almost instant and impressed. The sales staff Adam who I dealt with wa... Voir plus
L'entreprise a répondu
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Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... Voir plus
I purchased the electric start peteol pressure washer and was very pleased with the build and quality, first test run, the pressure washer great starting was brilliant, but the engine cut out afte... Voir plus
Instruction manual was useless. clamp handle hits the chain saw body when I try to tighten it in the saw guard, so will have to purchase a eye bolt as support were not very helpful when contacted... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machines en métal
- Quincaillerie
- Magasin de rénovation
- Magasin de matériel de motoculture
- Atelier d'usinage
- Magasin d'aspirateurs
Écrit par l'entreprise
RocwooD is a UK based internet exclusive direct to consumer company. By buying from us direct, we can offer you better deals here from our site, than you can find in stores or even on big ecommerce platforms like Amazon & eBay. Because our products are sold only online & not in stores we package our machines in simple plain brown box’s with black label branding & pass the saving on to you. All our products are speedily dispatched from our UK warehouse & usually arrive on your doorstep in a couple of days.
Coordonnées de contact
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, Royaume-Uni
- sales@rocwood.co.uk
- rocwood.co.uk
3,9
Bien
271 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Quick delivery well packaged.
Quick delivery well packaged.
So good I bought another one
27 novembre 2025
Delivered next day
Delivered next day, all exactly as described, well engineered and manufactured, very impressed thank you.
24 novembre 2025
Arrived promptly as described
Arrived promptly as described, good quality, good value
20 novembre 2025
Winch is poor wireless
Winch is poor wireless. Hardly pulls a car up. Don’t recommend get passed around when trying to complain so I’ve given up. Disappointed
17 octobre 2025
Réponse de Rocwood
Hi Danny,
We are very sorry you are unhappy with your winch. Please email sales@rocwood.co.uk and we can get this sorted.
Kind Regards
RocwooD
Item was as described and was for the…
Item was as described and was for the model requested
18 octobre 2025
A good price,along with a fast delivery…
A good price,along with a fast delivery to the correct address .
7 octobre 2025
Purchased a lawnmower through eBay
Purchased a lawnmower through eBay. It stated 24 month warranty however it sized solid after 6 months, oil level good only used 3 times. It was noisy and vibrated from day 1 contacted when first purchased and they said they are all checked and it would be because its new or because the fuel is dirty ( which it wasn’t ) so continued to use on there advise. Emailed them numerous times both directly and through eBay and PayPal, also tried to call them numerous times, phone rings a couple of times and goes dead. So now have a £250 odd lawnmower that’s dead. Have just started a small claims case against them. Avoid at all costs most complaints are regarding complete lack of after sales support
18 octobre 2025
Avis spontané
Réponse de Rocwood
Hi Mark
Thank you for your review. We’re sorry you’re dissatisfied and would like to clarify.
The mower was purchased in April 2025 and the issue was reported around six months later. Under the warranty, this is a return-to-base case requiring inspection, which falls in line with UK consumer law, as an assessment is required to determine whether a fault is present and covered.
We responded to all messages, offered to arrange a courier collection, and confirmed that return costs would be refunded if a manufacturing fault was found.
The mower was never returned for inspection, so we were unable to assess the issue. To date , we have received no contact from Trading Standards and no small-claims action has been issued.
We remain happy to assist if the customer wishes to proceed with inspection.
Kind Regards
RocwooD
Found the right tyre
Found the right tyre, at the best price and delivered within 2 days. The delivery date was not advertised at time of purchase and so I accepted it may take a while to deliver, but not the case! Very pleased.
6 octobre 2025
The delivery was fast and free
The delivery was fast and free. They stocked the product we were looking for and it eas a perfect fit.
5 octobre 2025
Faulty Product and Unacceptable…
Faulty Product and Unacceptable Customer Service
My experience with this company was incredibly frustrating. I purchased a replacement strimmer head, but the item I received was defective. It did not fit properly; it was too tight on the shaft and would not spin freely as it should. I even had to resort to using pliers to force it onto the strimmer, which is a clear sign that the part was faulty and not fit for purpose.
I returned the item, explaining the issue in detail, but they only issued a partial refund. When I questioned this, they told me there was "nothing wrong with it," which felt like they were just fobbing me off. This is unacceptable. I'm left with a loss of time and money, and I cannot recommend this seller.
10 septembre 2025
Avis spontané
DO NOT BUY A ROCWOOD MIXER
DO NOT BUY A ROCWOOD MIXER. The quality of this mixer is absyml – this is not fit for purpose. The weld has on the control wheel as broken twice, instantly, with no use. THE MOTOR bogs down after 2 buckets of sand. This item is useless.
1 septembre 2025
Avis spontané
Thanks Rocwood
Thanks Rocwood, my refurbished lawn aerator was immaculate. It also arrived on time. Great service, well done to the team.
2 septembre 2025
Excellent quality product
The safety trousers with bib were of excellent quality and value for money. Many layers of protection which could be quite warm to wear in hot weather though. However, that is to be expected if they are fit for purpose when you are chainsawing tree branches ! Definately recommend.
1 septembre 2025
Was as described and delivery was quick…
Was as described and delivery was quick & efficient
29 août 2025
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